Front Office Industrial Training
Resume:
Chirantha Fernando
Kandy,Sri Lanka.
Tel: 070-**-**-***
Email:************@*****.***
OBJECTIVE:
Seeking a suitable position where extensive experience would be further developed and utilized.
CAREER PROFILE:
Detail-oriented, efficient and organized professional with extensive experience in hotel systems and front office processes.
Possess strong analytical and problem solving skills with the ability to make well thought out decisions.
Highly trustworthy, discreet and ethical.
Resourceful in the completion of projects, effective at multi-tasking.
Ability to work under pressure.
EXPERIENCE:
THE QANTARA HOTEL 2019 to 2020
THE ASIA LEISURE GROUP, NUWARA ELIYA, SRI LANKA
Front Office Executive . ( 4 Star Hotel )
Greet visitors warmly and make sure they are comfortable.
Inform guests of hotel rates and services.
Ensure proper room allocation.
Register and check guests in.
Issue room keys and direct guests to their rooms.
Listen and respond to guest queries and requests both in-person and by phone.
Provide accurate information about local attractions and services.
Inform housekeeping when rooms have been vacated and are ready for cleaning.
Maintain a neat and orderly front desk and reception area.
All wake-up calls are handled promptly and properly.
Provide accurate information about local attractions and services.
THE WESTBURY PALACE 2019 to 2019
THE GOLDEN HOSPITALITY GROUP, NUWARA ELIYA, SRI LANKA
Front Office Executive & Property In charge. (Luxury Boutique)
Booking.com 9.9 achieved
Contributes to team effort by accomplishing related results as needed.
Strong attention to detail and good analytical skills.
Provide accounting and clerical support to the accounting department.
Provide assistance and support to company personnel.
Providing assistance to the heads in the administration department.
Providing information about the services and products of the organization.
Adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.
Conferring and coordinating with other departments.
Resolve issues regarding hotel services, amenities, and policies.
Create and apply a marketing strategy to promote the hotel’s services and amenities.
THE GOLDEN RIDGE HOTEL 2018 to 2018
THE GOLDEN HOSPITALITY GROUP, NUWARA ELIYA, SRI LANKA
Front Office Supervisor. ( 4 Star Hotel )
To overview and ensure the smooth operation of all the activities of the front office.
To monitor and review the checklist of all the arrival and departures.
To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services.
To handle the booking and reservation duties and to resolve issues if there are any complaints, especially about the quality of services delivered by the staff members.
To work as per the instructions given by the front office manager and to organize and coordinate all the front office duties.
To supervise the front office staff and to ensure that they adhere by the rules and regulations of the hotel and to make sure that discipline is followed by all the staff members.
THE GOLDEN CROWN HOTEL 2017 to 2017
THE GOLDEN HOSPITALITY GROUP, KANDY, SRI LANKA
Senior Guest Service Agent. ( 5 Star Hotel )
Greet visitors warmly and make sure they are comfortable.
Answer and direct incoming calls.
Inform guests of hotel rates and services.
Ensure proper room allocation.
Register and check guests in.
Issue room keys and direct guests to their rooms.
Listen and respond to guest queries and requests both in-person and by phone.
Complete and maintain any incident reports, daily activity reports or other reports requested by management.
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
THE GRAND HOTEL, 2015 to 2017
TANGERINE GROUP OF HOTELS, NUWARAELIA, SRI LANKA
Receptionist. ( 5 Star Hotel )
All check-ins and chech-outs are handled smoothly without unnecesary delay or discomfort to any guest.
Coordinates room status updates with the houskeeping department by notification houskeeping of all check outs, late checkouts, early check-ins, special requests, and say use rooms.
Assigns rooms and check-in guests, accommodates special requests whenever possible.
Thoroughly undrestand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Knows cancellation procedures.
Uses suggestive selling techniques to sell rooms and to promote other service of the hotel.
Sale-minded. Present options and alternatives to gursts and offers assistance in making choices.
Personable, enthusiastic, self-motivated and able to work independently.
Available any time for guests to deal with their problems and complaints.
Uses proper telephone etiquette.
OAK RAY SUMMER HILL BREEZE, 2014 to 2014
OAK RAY GROUP OF HOTELS, NUWARA ELIYA, SRI LANKA.
Receptionist. ( 3 Star Hotel )
Managed the booking and billing of guest reservations.
Assists in preregistration and blocking of rooms for reservations.
Maintained cash drawer.
Answer inquiries about company.
Answered phones to take reservations and or respond to guest service requests.
Using oral and written communication skills to register and accommodate guests
Processing cash or credit card payments.
Maintaining updated information on room availability, reservations and guest messages.
Collect and distribute parcels and other mail.
AGRICULTURE DEPARTMENT, 2009 - 2012
IN SERVICE TRAINING INSTITUTE, GANNORUWA, PERADENIYA, SRI LANKA
Accounts Clerk & Computer Operator.
Preparation of monthly financial reports.
Cashier, balancing of daily cash book.
Record keeping. Handling the petty cash.
Provide accounting and clerical support to the accounting department.
Type accurately, prepare and maintain accounting documents and records.
Daily enter key data of financial transactions in database.
Providing information’s to the heads in the administration department.
Troubleshoot technical problem, and installed software applications.
Diagnose hardware and software faults and solve technical and applications problems
ON-LINE COMPUTER SYSTEMS (PVT) LTD, 2006 – 2008
KANDY, SRI LANKA.
Computer Repair & Networking Technician.
Ensuring proper functioning of the Hardware & Networking System.
Manage PC Technicians in repairing Desktop and Laptops.
Maintain an efficient working environment and quickly resolve customer issues.
Analyze technical problems.
Training of clerks to work with computers and software.
PROFESSIONAL QUALIFICATION:
Diploma in Computer Hardware Engineering
Raytronics Computer System (Pvt) Ltd of Sri Lanka 2005
National Certificate in Information & Communication Technology (NCICT)
National Apprentice and Industrial Training Authority in Sri Lanka 2008 – 2009
Computer Applications Assistant
Democratic Socialist Republic of Sri Lanka
National Apprentice and Industrial Training Authority in Sri Lanka 2009
English for Living N” Vocations (CELV)
National Apprentice and Industrial Training Authority in Sri Lanka 2008 – 2009
Know About Business
National Apprentice and Industrial Training Authority in Sri Lanka 2009
Leadership Training
I have participated in Leadership Training Camp held from 2004 at the Dharmaraja College, Kandy, Sri Lanka.
Videography
I have participated in videographer course at Telepix Advertising
Photography
I have participated in Photography course at Academy of Mr.Harsha Godage.
ACADEMIC QUALIFICATIONS:
Advance Level
Dharmaraja College, Kandy, Sri Lanka.2006
Subjects : Acounts ‘S’
Economics ‘S’
Businesses Studies ‘S’
Ordinary Level
Dharmaraja College, Kandy, Sri Lanka.2003
Personal Details:
Full name : Chirantha Fernando
Date of birth : 24th May 1987
Age : 33 years old
Maritial Status : Married
Nationality : SriLankan
Reference:
(i)Mr.Sham Weerasooriya.
Front Office Manager,
The Golden Ridge Hotel, Nuwaraeliya, Srilanka.
Email: ***@**************.*** / ****************@*****.***
Tel: +947-***-**-*** / +947-***-**-***
(ii)Mr.Vishwa Alahakoon.
Resident Manager,
Koggala Beach Hotel,Koggala, Srilanka.
Email: ******.*********@*******.***
Tel: +947-***-**-*** / +947-***-**-***
I do hereby certify that the above particulars furnished by me are true and accurate to the best of my knowledge.
19.09.2020 C Fernando
Date Signature for applicant
Contact this candidate