PRAVISH PANDEY

A-***, *st Floor (Back), Street No-23,

Bharat Vihar, Rajapuri, New Delhi-59

+91-957*******

adgjmv@r.postjobfree.com

EXPERIENCE:- 11 YEARS OF EXPERIENCE IN TRAVEL RETAIL SALES & HOSPITALITY. Brand Ambassador (Pernod Ricard) April 2016 – July 2020 Delhi Duty Free Services Pvt. Ltd.

Handling customer queries, complaints & ensure customer satisfaction.

Responsible for branding of promotional items of Pernod Ricard India.

Manage inventories & stocks of various saleable, non saleable promotional items.

Report daily on sales to brand manager & duty manager. Senior Sales Consultant December 2010 -March 2016

Delhi Duty Free Services Pvt. Ltd.

Promoted to Brand Ambassador from Senior Sales Consultant within 9 months.

Work with zeal to attain maximum customer satisfaction by providing the best in class client servicing to our customer, helping them to identify the best products as per their requirement.

Complete the sales target and do a trend analysis to increase more sales to individual or set of products.

Sales Consultant (Sales Consultant of confectionery & fashion). September 2008- July 2010 Alpha Duty Free Pvt. Ltd

Worked as a sales consultant in duty free.

Operation Trainee November 2007-August 2008

Café Coffee Day

Worked as an operation trainee.

PROFESSIONAL EDUCATION

1 year diploma in Aviation, Hospitality, Travel and Tourism from MAPLES International Institute of Air Hostess Training New Delhi.

Basic Computer knowledge (MS Office (MS Excel, Word and PowerPoint))

Graduate from Gorakhpur University.

12thfrom Uttar Pradesh Board, Allahabad.

10thfrom Central Board of Secondary Education Board. EDUCATION

1. Delhi Duty Free Service Pvt. Ltd. IGI Airport, New Delhi

(April 2016- Present)

Job Title: Brand Ambassador Group: Travel Retail

Client: Pernod Ricard

Position Type: Full Time

Location: New Delhi

Date posted: April 2016

Posting Expires: July 2020

Project Description:

Delhi Duty Free Services Pvt. Ltd. (DDFS) is a joint venture company between DIAL (Delhi International Airport Private Limited), IDFS (In-flight Duty Free Services) and ARI (Aer Rianta International). The company was awarded the concession to manage and operate the Duty Free Shops at Terminal 3, Indira Gandhi International Airport in Delhi . DDFS will be single largest duty free retail operator in India operating out of T3, the 6th largest single terminal building in terms of floor area.

Job Purpose:

Being a Team Leader for Pernod Ricard, need to identify the scope in enhancing customer services and increase in sales with maximum customer satisfaction.

Assisting customers to get their desired products and promoting other related/competitive products.

Duties:

Daily coordinating with brand manager for sales, targets, SKU s’ on floor and warehouse stock maintenance.

Ensure profitability of operations and supervise all aspects of quality and hygiene standards.

Shift In charge of all the promotions going of the month by Pernod Ricard India.

Maintaining Stock Records, raising requisitions all SKU s’ of the Brand.

Managing outlet as a Profit Centre.

Skills/Qualifications:

Provide best customer service, Trend analysis and sales target. 2. Delhi Duty Free Services Pvt. Ltd. IGI Airport, New Delhi

(December 2010 - March 2016)

Job Title: Senior Sales Consultant Group: Travel Retail Client: Delhi Duty Free Services Pvt. Ltd. Position Type: Full Time

Location: New Delhi

Date posted: December 2010

Posting Expires: March 2016

DETAILED EXPERIENCE SUMMARY

Project Description:

Delhi Duty Free Services Pvt. Ltd . (DDFS) is a joint venture company between DIAL (Delhi International Airport Private Limited), IDFS (In-flight Duty Free Services) and ARI (Aer Rianta International). The company was awarded the concession to manage and operate the Duty Free Shops at Terminal 3, Indira Gandhi International Airport in Delhi . DDFS will be single largest duty free retail operator in India operating out of T3, the 6th largest single terminal building in terms of floor area.

Job Purpose:

Being a Brand Ambassador for Pernod Ricard, need to identify the scope in enhancing customer services and increase in sales with maximum customer satisfaction.

Assisting customers to get their desired products and promoting other related/competitive products.

Duties:

Providing best customer services by assisting our customer during their visit.

Identifying the best products based on their requirements and promoting other emerging products to increase sales.

Identifying the scope for the enhancements in services as well as trend analysis to grow with the competition.

Maintain close collaboration with vendors to ensure timely support whenever necessary.

Make effective and much appreciated suggestions for changes in the existing layouts/basket designs, and gave expert advice as to proper operation.

Providing baskets to customer and assist them to pick more products by maintaining the decorum of the office.

Skills/Qualifications:

Customer servicing, Trend analysis and sales target. 3. Alpha Duty Free Pvt. Ltd. IGI Airport, New Delhi.

(September 2008 -July 2010)

Job Title: Sales Consultant(Fashion

&Confectionery)

Group: Travel Retail

Client: Alpha Duty Free Position Type: Full Time

Location: New Delhi

Date posted: June 2009 Posting Expires:

July 2010

Project Description:

A duty free shop for fashion & confectionery.

Job Purpose:

Being a Sales consultant, need to identify the scope in enhancing customer services and increase in sales with maximum customer satisfaction.

Assisting customers to get their desired books and promoting other related/competitive products.

Duties:

Providing best customer services by assisting our customer during their visit.

Identifying the best products based on their requirements and promoting other emerging products to increase sales.

Identifying the scope for the enhancements in services as well as trend analysis to grow with the competition.

Maintain close collaboration with vendors to ensure timely support whenever necessary.

Make effective and much appreciated suggestions for changes in the existing layouts/basket designs, and gave expert advice as to proper operation.

Providing baskets to customer and assist them to pick more products by maintaining the decorum of the office.

Skills/Qualifications:

Trend analysis, service improvements& Client Servicing 4. Café Coffee Day, IGI Airport, New Delhi.

(November 2007-August 2008)

Job Title: Operation Trainee Group: Hospitality

Client: Café Coffee Day Position Type: Full Time

Location: New Delhi

Date posted: November 2007 Posting Expires:

August 2008

Job Description:

Client Servicing.

Duties:

Assisting customer in placing their order, on time delivery and sitting arrangements.

Handling Wild Willies Kiosks where western foods are being prepared.

Taking orders on phone calls for delivery services.

In house services (maintaining cleanliness, tables’ alignments, and other services). Skills/Qualifications:

Client servicing and hospitality.

Got star performer certificate from Pernod Ricard India Travel Retail in 2015-2016.

Promoted as a Brand Ambassador from Senior Sales Consultant for Pernod Ricard within 9 months in 2012-2013.

Two times Nominated for Employee of the Month2012-2013 by Delhi Duty Free Services.

Four times Nominated for Best Cashier of year 2011-2012 by Delhi Duty Free Services.

Got Training Certificate of Basic Spirits Workshop from Cocktail & Dreams in 2013 by Delhi Duty Free Services.

Got First Aid Proficiency Certificate training organized by The Apollo Clinic in 2007. PERSONAL PROFILE

Marital Status : Married

Date of Birth : 15th September, 1986

Nationality : Indian

Language known : English & Hindi

Height : 5’11”

Weight : 71 Kg

Eye Sight : 6/6

Passport : Active K5636752

Hobbies : Playing Cricket

DECLARATION

I hereby declare that all the information provided above is true to best of my knowledge. Date:

Place: New Delhi (PravishPandey)

ACHIEVEMENTS

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