Virtual Assistant
Resume:
KEITH ARON ESPINO BATAL
Block * Lot * Dona Carmen St. Dacoville Subdivision Dumoy
Mobile # 091*-***-****
PERSONAL INFORMATION
E-mail: **************@*****.***
Citizenship: Filipino
Skype: versionkeith04
Status: Married
Date of Birth: Dec. 04, 1987
ABOUT ME A skilled and talented professional virtual assistant equipped with technical, interpersonal skills, strong leadership qualities and solid background in organization, self-motivated and trustworthy, remarkably strong sense of responsibility and effective team player. AREAS OF EXPERTISE
● Appointment and Calendar Management
● Lead Generation / Conversion
● Up Selling
● Email Management
● Photography
● Photo Editing
● Multimedia: Video Editing and Video Advertising
SOFT SKILLS
● Flexible in most situations
● Excellent ability to communicate effectively
● Able to work under pressure
● Excellent team player
● Multi-talented, multi-task able
● Keen and fast learner
EDUCATION DMMA College of Southern Philippines - Davao City, Philippines July 2011 – March 2012
Culinary Arts
South Philippine Adventist College - Matanao Davao del Sur, Philippines July 2005 – March 2010
Bachelor of Science in Computer Science
Nazareth High School - Bansalan Davao del Sur, Philippines June 2000 – March 2004
High School
WORK EXPERIENCE August 2020 - Pre
Position: Lead Gen/Conversion Assistant
Company: BeeEPIC Virtual Teams, Las Vegas
Location: Las Vegas, NV United States
● Help develop lead generation processes
● Evaluate and test sales CRMs
● Worked on Banner Season campaign
● Contact potential prospects through LinkedIn
● Generate Potential leads from LinkedIn Sales Navigator and transfer it to HubSpot. May 2017 – April 2020
Position: Order Placer (OP)
Company: DoorDash - CNM Solutions (BPO)
Location: Davao City Philippines
● Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
● Impact the company’s bottom line by problem solving and turning frustrated Clients into repeat customers
● Made calls to restaurants and arranged dasher deliveries to customer’s doors.
● Updates Customer if orders are having issues
Jan 2017 – May 2017
Position: Customer Service Representative (CSR)
Company: Alorica Davao (BPO)
Location: Davao City Philippines
● Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
● Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
● Update customer information in the customer service database during and after each call
● Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
● Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
May 2015 – December 2016
Position: Virtual Assistant
Company: Agno Digital Marketing
Location: Davao City Philippines
● Manage clients social media accounts ( Facebook, LinkedIn, Instagram Etc.) manage pages, post, groups.
● Setup Google Calendar and sync schedules through clients phone so the client won't missed any important appointments
● email management such as categorizing which is important, which is not important and spam
● Update Clients Website Contents.
Feb 2015 - April 2015
Position: Marketing and Operations Manager
Company: Blugre Coffee
Location: Davao City Philippines
● Present and sell company products and services to current and potential clients.
● Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
● Identify sales prospects and contact these and other accounts as assigned.
● Prepare presentations, proposals and sales contracts.
● Develop and maintain sales materials and current product knowledge.
● Establish and maintain current client and potential client relationships.
● Prepare paperwork to activate and maintain client services.
● Manage account services through quality checks and other follow-up.
● Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
● Coordinate company staff to accomplish the work required to close sales.
● Participate in marketing events such as seminars, trade shows, and telemarketing events. Feb 2014 – Present
Position: Independent Distributor (Part Time)
Company: Enagic Philippines
Location: Davao City Philippines
● Prepare action plans and schedules to identify specific targets and to project the number of Contact’s to be made.
● Follow up on new leads and referrals resulting from field activity.
● Identify sales prospects and contact these.
● Prepare presentations, proposals and sales contracts.
● Identify and resolve client concerns.
● Conduct product presentations and give information about safe and healthy drinking water.
March 2012- January 2014
Position: Hotel Housekeeper
Company: The Peridot Suites
Location: Davao City Philippines
● Assist Guest during check-in and checkout.
● Gives directions to hotel facilities, rooms, and local area attractions
● Communicates with the Front Desk Department regarding guest rooms and requests.
● Provides assistants for every guest request.
● Trains all new Housekeepers.
November 2011- February 2012
Position: Kitchen Trainee (OJT)
Company: Waterfront Hotel
Location: Davao City, Philippines
● Coordinate with the Chief’s during kitchen works.
● Provides assistants of the chefs during cooking, preparing ingredients for the menus every day.
● Provides assistants in the Botcher Area. (Cutting meats for the desired Recipes, chicken portioning, marinating meats).
● Fish Carvings (Specialize cuts for Sashimi).
● Provides assistants of the Guest during food Servings. November 2010 – June 2011
Position: Photographer
Company: Eight Productions
Location: Davao city Philippines
● Doing Indoor and outdoor Photo shoots (Prenup Shots, Debut, and Birthdays etc.).
● Enhancing/Editing Photos.
● Making Audio Visual Presentations (AVP) for Weddings, Birthdays, and Debut etc.
● Provides Quality Outcome in every client's events.
● Provides outstanding services and ensures customer satisfaction. May 2010 – November 2010
Position: Multimedia Department
Company: Freelance Web Developer of the Philippines Location: Bansalan Davao del Sur, Philippines
● Manage staff, preparing work schedules and assigning specific duties.
● Making promotional videos for Websites
● Receive and supervise the entire task to insure no project delay.
● Provides quality video presentations in every client’s product endorsements.
● Provides outstanding services and ensures customer satisfaction. HOBBIES
● Playing Basketball
● Singing
● Gardening
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