Front Office Support

HIGHLIGHTS OF QUALIFICATIONS:

Meticulous and highly organized with a vast array of office management, problem solving, and customer service skills

A skilled communicator with project management oversight; I have managed communications between executives, professionals, and volunteers to execute program mission.

Ability to communicate orally and in writing with high-level military personnel and senior executives.

Possesses an in-depth understanding of emerging technologies - quickly learns and masters new software/hardware systems. Proficient in Word, Excel, PowerPoint and Microsoft Outlook.

Create and maintain records filing to ensure personal files, non-record material, and work-related records information are maintained separately by following the Administrative Instruction (AI-15) guidelines to each program.

Keeping a positive attitude and providing an excellence service to an organization as a team player.

CLEARANCE: Top Secret information and granted based on single scope Counter Intelligence Polygraph background investigation completed in April 2014.

Detailed Professional Experience

Dynamo Technologies/ IT Solutions August 2019-Present

Front Office Management & Administrative Support Specialist

Office of the Secretary of Defense Cost Assessment and Program Evaluation (CAPE)

1400 Defense Pentagon Washington DC, 20301

Providing senior level clerical and administrative support for senior executives and other Government support the Front Office CAPE/PDD and their subordinate offices. Administrative support shall utilize the MS Office Suite to include MS PowerPoint, MS Word, MS Access, and MS Excel.

Effectively interacting with staff at all levels of government. It’s essential that providing administrative support for meetings, draft correspondence, and gather background information to support senior officials.

Management, international relations, international security, foreign affairs with the ability to interact effectively with staff at all levels of DoD and foreign governments.

Maintaining the calendars of office personnel and coordinate the daily activities and travel schedules to resolve conflicting priorities and requirements and ensure support for attendance at high profile meetings.

Providing administrative support for meetings, correspondence, and gathering background information to support senior official’s attendance at international meetings.

Answering the telephone and refer the calls to other responsible individuals within the office.

Processing incoming mail, including e-mail and facsimile, to route correspondence to the appropriate individual in the office for response and action

Maintaining accountability of files and correspondence in the office, both in electronic and in paper form. The files should be readily accessible whenever the need arises to find historical documents.

Coordinating schedules with the travel coordinator to ensure Official Government Travel is prepared as needed.

Managing government staff travel through the Defense Travel system (DTS) as Organization Defense Travel Administrator (ODTA) for each deputate scheduling TDY visits, arranging associated travel and accommodation, preparing orders, vouchers, related paperwork and the organization’s internal control policies.

PDD travel coordinator and be familiar with Official Government Travel Regulations.

Providing backup support for duties for coordinating travel and for Special Compartmental Information Facility (SCIF) Management and Correspondence Control.

Monitoring the correspondence and task management system database (Correspondence and Task Management System (CATMS)) to ensure all taskers are handled appropriately and in a timely manner.

Creating/Submitting Visit Authorization Requests (VAR’s) for Govt staff and submitting JPAS request.

Working in an environment that requires teamwork and providing support to each other to support the mission.

Performing other appropriate duties as assigned in office environment.

Providing staff well serve as the interface with the public whenever there are inquiries concerning the office, including escorting and greeting high-level officials.

Maintaining a strong focus on quality control, customer service, consistency, and attention to detail to ensure accuracy of work completed.

Providing information, recommendations, and documentation in support of various office functions and special projects.

Compiling data and develop reports on operating unit programs, not limited to research and preparation of graphic presentations; word-processing, proofreading, filing, database management and procedures as related to the OSD CAPE and IO effort.

As a support services to receive and review submitted staff action officer packages, format action packages, and route the packages for appropriate signature and review and track action items as delegated.

Providing administrative operations to ensure they are met in a timely, orderly, and efficient manner to include event scheduling and logistics, minutes/note taking, office supply procurement, staff binders and contact lists, mail delivery and retrieval, photocopying and scanning, correspondence review, and staff move coordination.

Demonstrating knowledge of project management methodologies, techniques and the ability to write clearly and concisely, to include proper use of grammar and logically correct content.

Working knowledge of requirements for successful preparation and approval coordination of reports, briefings, memoranda, and presentations.

Having understanding of knowledge management techniques at its best practices

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