Nicole Hopkins

Myrtle Beach, South Carolina 610-***-**** adgjjw@r.postjobfree.com

Work Experience

Kingston Plantation Resort, Embassy Suites, Myrtle Beach, SC Food and Beverage Manager Feb 2019 - Current

● Hired and scheduled staff of approximately 50 team members for all 8 food and beverage outlets, which includes; Vintage Twelve- fine dining restaurant and bar, Coastal Grill- contemporary restaurant and bar, Splash- pool deck restaurant and bar, Starbucks- grab and go, and room service, resulting in a decrease in overtime and labor costs based on future schedule forecasts, banquet group resumes, and hotel occupancy percentages.

● Planned and developed monthly beverage promotions in each outlet while also implementing monthly incentives to encourage team members resulting in as much as a 100 percent increase in sales for targeted items.

● Point of contact for private dinner parties ranging from 25 to 60 people while also aiding in the development of customized menus for each individual party resulting in high guest satisfaction and an average revenue boost of about 10 to 15 percent per party.

● Utilized AVERO and Excel software to generate food and beverage sale reports to track item sale patterns as well as total sales in all outlet profit centers recording an average of $18,000 to $25,000 in daily sales.

● Programmed Agilysys point of sales system including pricing and adding special menu items on a daily basis contributing to an organized work environment leading to faster customer service. Hilton Garden Inn, Charlotte, NC Food and Beverage Supervisor Aug 2018 - Feb 2019

● Oversaw inventory management by ordering and organizing both food and alcohol items ensuring that all daily supplies were available while assisting in food cost control..

● Held direct accountability for the set-up of all banquets and meetings, averaging 50 to 200 people, for the upcoming day based on banquet event orders confirming all final details were met.

● Conducted department daily pre-shifts for both front of house and back of house of about 15 restaurant team members assisting in a clear understanding of daily specials and objectives while reinforcing team building.

● Created all team member training material including; menu quizzes, opening and closing responsibilities, Hilton standards, monthly promotions/specials information, ensuring the development of a high performing food and beverage team.

Hilton Charlotte University, Charlotte, NC Restaurant Supervisor Mar 2016 – Aug 2018

● Promoted to Restaurant Supervisor to regulate night shifts after 2 successful and accomplished years serving and bartending.

● Ensured all guests were tended to in a timely and professional manner while exceeding guest expectations and diffusing any issues that may have occurred.

● Promoted hotel accommodations and facilities through interacting with guests daily contributing to the growth of the Hilton Honors program and repeat customers.

● Supervised and trained new team members giving constructive criticism when appropriate resulting in the development and growth of key team members.

Education August 2018

University of North Carolina Charlotte, Charlotte, NC Bachelor of Arts in Communication Studies

Skills

● TIPS Training

● ServSafe Official Food Handler

● Proficient in the following software; Microsoft Word, Microsoft Publisher, Microsoft Excel, Microsoft PowerPoint, Agilysys POS, Micros POS, Aloha POS, AVERO, Delphi, Kipsu, Unifocus, Taleo, ADP timesaver References available upon request.