Security Support

Jarvis Brewster

Atlanta, GA 404-***-**** **************@*****.*** linkedin.com/in/jarvis-brewster-817788a1/

Summary

Recent graduate with a Bachelor’s Degree in Cybersecurity and hands-on experience in information technology field; develop, implement, monitor, and support information systems security programs. Passion for aligning security architecture, plans, controls, processes, policies, and procedures with security standards and operational goals. Demonstrated ability in triaging alerts and responding to incidents, while escalating incidents to higher tiers. Capable of assisting in development of Risk Management Framework (RMF), Assessment and Authorization (A&A) documentation, SOPs, policies, and security instructions. Talent for delivering cybersecurity services to companies and organizations by using new and emerging technological tools. Adept at providing technical support to thousands of users with maximum efficiency, ensuring high customer satisfaction rate. Collaborative and strong team player, supporting complex projects as well as coordinating with various team members.

Areas of Expertise

Cybersecurity Operations

Customer Support

Risk Management Framework

Network Administration

Security Updates/Patches

Information Technology

Technical Troubleshooting

Incident Management

Team Collaboration

TECHNICAL SKILLS

C++ Java Office 365 Wireshark Network Security Linux/Unix Active Directory ServiceNow

EXPERIENCE HIGHLIGHTS

INSIGHT GLOBAL, ATLANTA, GA, January 2019 -Present

Information Technology (IT) Support Specialist

Deliver pro-active, remote, and in-house enterprise support for 3,000+ employees in line with company standards and policies.

Initiate remote access and troubleshoot clients’ systems by using VMware vSphere web client as well as support virtual machines via VMware vSphere suite of tools.

Analyze and solve critical problems with personal computers, Apple products, and other peripheral devices. Facilitate technicians by creating service orders and requests, while maintaining and generating common issue reports and error trends. Leverage a wide range of Cisco products to communicate with clients (Cisco Jabber, Cisco AnyConnect Secure Mobility Client, Cisco Unified Communications Manager).

Key Accomplishments:

Accomplished highest number of tickets completed multiple times each week, 180-200 vs average of 125.

Commended for exceptional performance and received offers for Tier 2 and management roles.

Minimized technology gap across technical and non-technical users to streamline day-to-day operations by providing technical support and education.

EDUCATION

Bachelor of Science, Cybersecurity Kennesaw State University, 2020

Associate of Science, Computer Science Gordon State College, 2017

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