Training, Manager, Account Manager, Customer Service

THOMAS M. KOLODZINSKI

PROFILE

A proven leader demonstrating: communication, interpersonal skills, problem solving, team building and exceptional operational results. Grounded character in integrity, hard work and people orientated. My career interest is in Customer Service Representative or Business Analyst positions.

EXPERIENCE

Our Lady of Hope Parish, Aurora, MN. 55705 2017 - present

Volunteer: Spirituality Committee Co-Chairman - leadership in developing creative programs.

* 55% involvement of parishioners in Bible Study 2019.

* 85% involvement of parishioners in Bible Study 2020.

* Including outreach to non-parishioners Bible Study 2020 grew another 69%!

Mary Mother of the Church, Burnsville, MN 55337 2005 - 2017

Volunteer: Parish Council, Chairman of: Discipleship, Legacy Committees - leadership in action.

* Started eight new committees including staffing and training of volunteers.

•Led a Best Practices Survey to twelve churches of different Faiths resulting in my forming a Greeter Ministry of 50 trained volunteers with an automated scheduling system.

SANOFI Pharma, Bridgewater, N.J. 08807 1970 - 2007

District Manager and Key Account Manager - developed business strategies with data analysis, developed relationships with account executives, Master Trainer, Master Recruiter, contracts/budgets, hiring, retention, performance management, and team building. Proficient in Microsoft Office.

* 3 times - Regional Manager of the Year.

* #1 in the company multiple years.

* 28 times -Top Ten in the company in market share or growth.

* 41 associates hired, and promoted leading company in development of talent.

MILPRINT, Inc., Milwaukee, WI. 53212 1968 - 1970

Customer Service Coordinator-via phone developed relationships; resolved customer problems.

MILITARY

USAFR - Captain: Personnel Officer, Base Ground Safety Officer. 1968 - 1975

Duties: Personnel orders, records management, OSHA compliance, and base safety.

EDUCATION

University Wisconsin-Whitewater, BBA-Major in Marketing 1964 - 1968

TRAINING

Certified Customer Engagement Specialist IBM - August 2020

Certified Contact Tracer ATHOS - August 2020

Certified Contact Tracer Johns Hopkins University - July 2020

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