Tiffianie D. Pfarr

**** ****** ***. ********, **** 43015

937-***-****

Skill Set

Highly qualified, detail-oriented and hardworking with more than 17 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, communication programs, website design (HTML), CMS and hosting networking issues and social media.

Strong Organizational Skills

Excellent Communication Skills

Great at Multi-tasking and a Fast and through

Microsoft Office, Word, Excel, Outlook, Concur, Auto Archiver, Trams Sabre and Amadeus

Team Player willing to help wherever help is needed and very reliable

Sales Goals

Active Listening Skills

Excel in Customer Satisfaction to keep coworkers and client trust

Works the Executive VIP desk for flight schedule changes and cancelation

Virtual Travel Agent and VIP After Hours Agent 24/7

Always treating every client as they are the most important client and earning the trust from everyone

Work History

UNIGLOBE Travel Designers, (Virtual)Columbus Ohio 614-***-****

Start Date: March 13, 2017 to Current

Effectively managed a high-volume of inbound and outbound customer calls on all accounts

Worked the after hours for our office nights, weekends, Holidays, and whenever needed

Documented all customers inquires and comments thoroughly

Prepaid Hotels for clients making sure the hotel had everything needed to prepay room and tax.

Sending clients airfare and hotel quotes in a timely manner, make sure we receive all the correct approval and making sure contracts never exceed the approved travel amount for some clients.

Meeting with new clients and gaining the trust of every client so they know no matter what they can count on my team and I no matter what happens.

Virtual Travel Agent and VIP After Hours Agent 24/7

Knowledge of Group booking of 10 or more Domestic and International and assisting the Groups department when needed.

Worked in the Group Department handling sometimes over 100 travelers’ flights, accommodations, transfers, and tours for Domestic and International travel.

Keeping up to date on travel policies, airport and airline procedures, along with any documentation travelers might need while traveling and contacting clients when flights have either been cancelled or delayed.

Applebee’s Marysville Ohio 937-***-****

Start Date: September, 2016 to March 12, 2017

Assign patrons to tables suitable for their needs and according to rotation.

Clean and organize the eating, service and kitchen areas.

Responsible for the production and plating of food.

Excellent Communication Skills

Elevated Customer Service

En Route Travel Service Columbus Ohio 614-***-****

Start Date April 2000 to August 2008

Defused volatile customer situations calmly, courteously, and respectfully.

Gathered and verified all required customer information for tracking and billing purposes.

Effectively managed a high-volume of inbound and outbound calls for Corporate, Group and Vacation clients.

Documented all customer inquires and comments thoroughly and quickly.

Coordinated between accounting and clients to resolve problems and try to make sure clients needs are met the best way possible.

Team Management Skills

Market Strategy

Book airfare, hotel or car reservations making sure everything was read back to client and confirming that airline tickets were run correctly, processing fees are correct, and that the client received reservations in a timely manner.

Worked in the Vacation Department for 2 years

Knowledge of all client profiles.

Education

Florida State University 600 West College Avenue, Tallahassee, Florida 32306 Ph:850-***-****

Attended from August 1998- May 2002

Majored in Travel, Tourism, and Hospitality

Minored in Business Management

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