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Current Position: Jr. Cloud Support Engineer.

San Jose, CA
September 30, 2020

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Apeksha Khilari

●• 408-***-**** • 1700 N 1st St, San Jose, CA • Linkedin: /apeksha-khilari-598b49153/ OBJECTIVE: Actively seeking full-time opportunities in cloud domain to learn and embrace industry celebrated DevOps tools/cloud technologies, while leveraging them for the growth of the company. EDUCATION: San Jose State University (Charles W Davidson College of Engineering) Master of Science – Computer Engineering

Grad date:Dec 2020


University of Mumbai (Fr. C. Rodrigues Institute of Technology) Bachelor of Engineering – Electronics and Telecommunication Engineering Grad date:May


GPA: 8.38/10


● Cloud Technologies: AWS – VPC, EC2, Amazon EKS, S3, Redis, RDS, Lambda, CloudFormation, SNS, AWS API gateway etc., Google Cloud – GKE, OpenStack – Nova, Keystone, Glance, Cinder etc., Kubernetes (k8s), Terraform.

● Networking Concepts: DNS, DHCP, ICMP, ARP, IPv4, switching/VLANs, SLAAC, OSPF, BGP etc.

● Programming/Scripting: Python/shell scripting (basic).

● Software Applications/Tools: Containerization - Docker, REST, Postman, Virtual Box/virtualization, KVM, libvirt-virsh,GitHub, Putty,Zendesk, Jira, Confluence, Netlify, Wireshark, GNS3, Cisco Prime, Cisco DNA, tcpdump etc.

● Training:AWS Cloud Practitioner, Certified Kubernetes Administrator (CKA). EXPERIENCE:

Junior L1 Cloud Support Engineer, Platform9 Systems Inc., Mt. View, CA June 2020 - Present

● Responsible for understanding, troubleshooting and resolution of customer use-cases and requirements.

● Reproduce customer issues in lab, report bugs, communicate with Engineering team to discuss bug fixes/issues.

● Lend support to Customer via Zoom calls, Zendesk, chats etc., troubleshoot/resolve technical cases and alerts.

● Technology: OpenStack, Kubernetes, KVM/libvirt-virsh, Git, Zendesk, Confluence, Jira, Netlify, MySQL etc.

● Projects:

• Congregate ALL customer specifications by investigating OpenStack/K8s, viable for the entire company.

• Gather metrics for ticket volume reduction projects using Zendesk Explore, cleanup Confluence.

• Review/cleanup (>325) Knowledge Base articles, create new as per requirement/use-cases.

• Handles/owns one of the enterprise Customer accounts, speak on their QBRs, meeting overviews.

• Pf9 Hackathon – integrated Jekyll with Netlify CMS, automation script written in Python.

• Moving KBs to Jekyll/Netlify to leverage its ability to be able to modify git pages directly.

● Accomplishments: CSATs

Student Assistant, IT Network Services, San Jose State University, CA Sept 2019 – Mar 2020

● Maintaining, testing, troubleshooting Access points, site-mapping, inventory management, provision new APs.

● Design, analysis of wireless to tune RRM & DCA parameters, investigate Cisco’s new FRA, monitor network health.

● Tools: Cisco Prime, Cisco DNA, Wireshark, Wi-Fi Air-Tester. System Engineer, Tata Consultancy Services Pvt. Ltd., India Oct 2016 – Nov 2018

● Responsible for providing IT support to banks under TCS financial solutions ISO (TCSFS).

● Reproduced, analyzed, and resolved client/developers’ issues related to infrastructure, network, and middleware.

● Built development environments, handled promotion & release of application codes, Git versioning etc.

● Technology: Linux, bash, MySQL, Git, TCS bancslink WebLogic, WAS, Docker etc. ACADEMIC PROJECTS

Blockchain using Flask, SJSU Mar 2020 – Apr 2020

● Implemented decentralized blockchain technology with distributed ledger shared between peers.

● Features: Block creation, add transactions, consensus, mining, chaining, detection of forged chains etc.

● Technology: Python programming with endpoints built on Flask framework. Output shown on Postman. Deployment of GNS3 server on cloud, containerization, SJSU Mar 2020

● Automated hosting remote GNS3 server on Azure and AWS, to communicate with multiple clients.

● Additionally, also containerized GNS3 server to communicate with clients.

● Technology: GNS3, Azure VMs, nested virtualization, AWS EC2, Terraform, Docker AirBnB Replica, SJSU Nov 2019 – Dec 2019

● Developed AirBnB replica with microservice architecture, hosted on docker containers as well as Kubernetes.

● High Availability by leveraging load balancers plus used NoSQL Mongo database.

● Technology: GKE, Mongo, NLB, AWS API Gateway, Docker, S3, SNS, Redis. Configuring Cisco Labs, SJSU Feb 2019 – Mar 2019

● Configured R&S labs for RIP, OSPF, BGP, VLANS/STP; plus analysis of DNS, DHCP, ICMP, ARP on Wireshark.

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