Recent Virginia Tech Graduate

Adobe Indesign, Photoshop, Premiere

NRF Customer Service Certification

SKILLS

Social Media Analytics

Principles of Public Relations

RELATED COURSEWORK

B.A., Communication Studies, Spanish Minor ` August 2020 Virginia Tech, Blacksburg, VA

EDUCATION

Volunteer & Instagram Manager, RAFT Suicide Hotline, Blacksburg, VA July 2018- Present

•Navigated high stress environment of de-escalating suicidal and in-crisis callers

•Quickly established rapport with callers through active listening and empathy

•Collaborated with mental health professionals after identifying high-risk cases in order to ensure safety of callers

•Managed instagram account by creating Canva images in order to increase community awareness of resources Waitress, Tea & Jam Cafe, Blacksburg, VA September 2018-Present

•Educated employees on stronger customer service skills and maintaining a positive relationship with patrons

•Improved workflow between back and front of house to optimize customer experience and decrease employee stress during rush hour

•Upsold promotional products to regular customers through observation of past buying patterns Shift-lead, B-24’s Espresso Bar, Ypsilanti, MI June 2018- August 2018

•Managed all aspects of the storefront including: opening/closing duties, baking, drink-making, and customer engagement

•Engaged with patrons using high-energy customer service style while maintaining a calm environment for staff during peak hours

•Selected as shift lead within two weeks of employment due to ability to work effectively and independently Receptionist, Town and Country, Christiansburg, VA November 2017- November 2018

•Trained new employees by teaching P.O.S. system and basic customer service skills in fast-paced environment

•Dealt with challenging customers in high-stress situations by maintaining composure and expressing sympathy ADDITIONAL EXPERIENCE

MADISON G R E E N E

**********@*****.*** 757-***-****

Visual Media

Social Media Theories and Practices

Social Media Analytics

Spanish

Microsoft Office Suite

Google Analytics

Contact this candidate