A Windows, Linux Platform IT/NOC Systems Administrator, Support, and Sr Audio Visual Engineer.
-Microsoft: 2000-2019 Server, 98-Windows10 Desktop, Exchange5.5-2010, Office 365, SMS, SCCM(2010/2016), WSUS, MDOP, WDS, NTFS, MS-Lync/Skype, KMS, MAK, Active Directory(AD), Large Enterprise scale SUPPORT/ADMIN, Hyper-V (2012-2016)
-UNIX Support: platforms such as Solaris 2.6 + to Solaris 8, HP-UX 11.x, FreeBsd
-Ubquity Unifi Systems admin/management.
-LINUX operating systems support/Administration: Redhat, Suse, Gentoo, Knoppix, Fedora, Centos, Ubuntu
-Mac OSX support(desktop/laptop)
-Cloud Storage/Compute systems: AWS Storage, AWS-ELB, GCP, Cloud Storage Gate-Ways, Google Cloud Print, G-Suite
-Virtualization: Bochs, MS-VPC, Virtual-box, Xen, VM-WARE ESX/esxi 5.5-6.5, Prox-Mox, Open VZ, Hyper-V(2012-2016)
-Cisco Hardware Unified Computing Systems “B” and “C” series support and implementation, UCSM, CIMC, UCSPM, 6425XL FI, (LSI, Emulex, qLogic hyper-converged storage,) Springpath/Cisco HX hyper-converged Storage.
-PC Hardware: Modems, NIC, Video, Sound, and Motherboards 486 to current p4/Xenon/AMD to current.
-HP Workstations: HP Visualize B2000 line of workstations and K class servers, DL380, DL360
-Network File Servers/services: Hitachi, NetApp, Dell, Cisco, Islon (EMC) PanZura, RAID(0-10)/JBOD, cifs, Samba, nfs, DFS
-Printing: HP, Xerox, Epson, Tektronix, Cannon, Ricoh, Sharp, Samsung, Intermec, Zebra, Google Print
-Call tracking software/CRM: Issu, Remedy, Scopus32, and Vantive, Footprints, Service Now.
-Helpdesk Support and Network Operations (NOC) in IT and production environments (hotmail, Ebay, Valicert)
-Monitoring: Tivoli, BigBrother, WSM, Nagios, NetCool, Zabbix, accel-ops, FireEye, Ucspm, Zenoss
-Productivity Tools: Office 365, MS Office Suite 95-2016, Google apps/GSUITE, Citrix, Go To Meeting, Blu Jeans, ZOOM
-Virus Software: McAfee, Norton/Symantec, TrendMicro, essNOD, ClamAV, AVG, Avira, ForeFront
-Data Backup Solutions: A.D.S.M, Legato Networker, Crashplan, Evault for Exchange, Netvault Backbone, Backblaze
-Mail Tools: MS Outlook/exchange, Lotus Notes(R5), Novel GroupWise, Pine, Office 365, Google Apps/Gsuite, openOFFICE
-Documentation: Confluence document management, Stillent, Jira, Plone Wiki.
-General Applications: McAfee Remote Client and Controller, VNC, Airo Peek NX/omni-peek, WireShark, Team Viewer
Ghost v11, Acronis Echo Server/universal restore, PXE Services, TCPDUMP, Prism Deploy client, Malware bytes, Adobe CS, Avaya Message Apps, FireFox, chrome, CloneZilla.
- Protocols including: Pop3, NFS, DNS, SSH, TCP/IP, 802.11a/b/g/n/ad/ax, Psk, Tkip, http, https, rdp, rpc, IPMI, PC-OverIP
-Service Level Agreement development and implementation, project management
-Voip Administration: Spherecom, Cisco, Polycom, Trixx, Switcboard, Astrix, Avaya Call Manager, FrSip, Fonality
-Video Conferencing: Equipment: Polycom, LifeSize, Tandberg(cisco), h.323, SIP, voip, HVEC, Logitech, Extron
-Video Projection: Dell, NEC, Panasonic, Sanyo, InFocus, Exron, Crestron, Panasonic, Panja, Epson
-A/V equipment: Sure, Revo, Extron, Polycom sound structure/HDX/CX, Crestron, VeloDyne, JBL, Sharp, SmartBoard systems, Lutron Lighting, Clockwork Analog Mic systems, Acodian gateways.
Advanced communication techniques, communication application and training
Most technically advanced Software/Hardware Support
Most customer goal oriented
Lead helpdesk tech. for Europe, Asia, India and North America
Lead support/administration NT/UNIX Swing/Graveyard Shift for European, Asian, and the Middle East
Most advanced and effective support methods
Aruba MVP award 2012 "for excellence in execution, support, going the extra mile." Highest company Honor
Highest client/case management/support and satisfaction for more than 2 quarters
Award of excellence for outstanding client support
Several letters of recommendation from managers, co-workers and clients
Most Technically Diverse (award for thinking outside of the box, regarding diverse Technology such as GOOGLE cloud printing services)
Excellence in communication/Documentation
Excellence in cross team/technology training
Ability to leverage Emotional Intelligence to facilitate success in critical situations
SMG Free-Lance Consulting Services 11-19 to Current (consultant/Fultime) Bay Area, California
Windows 7 to Win 10 Migration, On prem to Cloud migration of various services, Office 365/Gsuite support/administration, Desktop support, Windows Server 2016/2019 Administration, Linux Administration(ubuntu, Slackware, Redhat, CentOS), Storage administration (NetAPP, Tru-Nas, various Hyper converged Setups), Wireless networking administration, Voip Deployment and administration, Audio/Video conferencing setups for Offices and Homes, and Documentation.
PRI 5-19 to 8-19 (consultant)Technical Lead Office 365, Win7 to Win10 migration Sunnyvale, California
Technical Lead for a 340 client/Corporate upgrade from Windows 7 to Windows 10 Operating Systems to maintain a supported Microsoft infrastructure into the future. This would include but not limited to: Deployment, Onedrive configuration for data transfer, documentation both engineer and client, client direct support, client remote support, imaging systems using Veeam as the deployment platform, SCCM/KACE for software deployment/management, KACE for Ticket management as it relates to the deployment process, software compatibility testing, Office 365 Deployment/administration. This would also include the management of a team of 4 total including day to day activities, reporting to various individuals regarding progress, issues encountered, resolutions applied, highlights, and providing support at a JR. SME Level
Exois/Shared Labs 4-18 to 1-19 (Fulltime) Managed Services administrator, Santa Clara CA
Gsuite/Gmail admin,(GCP), Office 365 mail migration and admin, Vmware (5.5/6.5) admin, Linux admin (ubuntu,slackware), bash, TCSH, Windows/active directory admin (Server: 2008, 2016 Desktop 10, 7), NetApp admin, Intermedia Hosted Exchange admin, LDAP, Barracuda Backup solutions, Cisco Jabber, Sophos VPN, Outline VPN, process implementation/management, audio/visual engineering (Polycom, Logitech, LifeSize, Zoom, BluJeans), documentation management, Ubiquity Wireless admin/management, implementation of VOIP services (fonality), Cisco UCCE, UCP, SIP services.
SMG Free-Lance 10-17 to 3-18 (Consultant/Fulltime) Hardware/Software refresh Lead, Santa Clara CA
Desktop/Laptop hardware refresh, OS and software refresh, Windows 7/10, Server 2008/2012 R2/2016 refresh, Voip equipment(astrix/ShoreTel), AWS cloud storage for backup/Disaster recovery, creation of documentation.
Magic Leap 3-17 to 9-17 (consultant) IT/Operations Sr. Site Lead Sunnyvale CA
Support of day to day operations while implementing head office initiatives. Duties would include: Helpdesk, desktop support 1-2, Incident response, employee life cycle, Linux(Ubuntu 14.04) /windows/MAC(OSX) administration, GCP administration, workstation config/setup, Audio Visual setup /support /engineering, networking support level 1-2, systems engineering, admin (UCSM/EMC Isilon), VOIP support/admin, client backup via Crashplan, remote support using Team Viewer, support/documentation of apps, procedures, and workflows.
Springpath INC 4-16 to 1-17 (consultant)IT/Operations Production, Sunnyvale CA
Administration of day to day Engineering and IT operations including: Office365, Vmware 5.5-6.5, Linux (Ubuntu 14.04,16.04), windows 7, 10, server 2008- 2012, KMS, Cisco UCS(Unified Computing Systems), Cisco Fiber interconnect, Cisco Fiber Extension, Meraki Wireless, Audio/visual engineering, co-located data center admin.
Cisco 3-15 to 4-16 (Consultant) San Jose CA,
Sr. Level III Enterprise Escalation support, Admistration and engineering for Unified Computing Systems Group.
Support of client/customer issues the UCS platform. Including but not be limited to: Support public/pvt facing, support of Windows 2003-2012 server, Centos, Ubuntu, Vmware, RedHat, Cisco, Emulex, qLogic SAS storage. With a focus on UCSPM(Unified computing systems performance manager)
Panzura 7-14 to 12-14 (Fulltime) Campbell CA,
Level SR. Level III customer/product support and deployment
Sr. Level Cloud Storage and Global File Locking product support for customers, Support for SE’s in the field. This would also include but not be limited to: AD, ldap, NTFS permission, NTLMv1/v2, networking, tcpdump and wireshark for debug, Documentation and peer training. Implemented the POLYCOM VC infrastructure.
KLA Tencor 12-13 to 6-14 (Consultant) San Jose CA,
Sr. Lab Administrator
Systems administration Linux(SUSE), Windows Server 2003/08/12 admin, NAS/Jbod Raid array 0-5 administration, Server Platforms: IBM x-series, DELL R Series, Supermicro (various).
Aruba Networks 09-10 to 12-13 (Fulltime) Sunnyvale CA,
SR. Systems Administrator, Sr. A/V Engineer, NETAPP Storage administrator.
Sr. Level III Global Audio-Visual Conferencing/EBC Engineer, Linux Admin (centOS), Windows Admin. Desktop admin (Windows XP,7), EBC-Conf. Room Admin, AV systems engineering, Video conf. Admin (h.323,SIP, VOIP, IP,) Linux (centOS), NetAPP admin, FrSip, Server 08-12,Exchange 03-10 admin, Zebra Printing (labeling), GoTo Meeting, Lync 2010/2013, Windows 7/8, Winmagic Disk Encryption, Crashplan, Clear Pass NAC, RF, MDT, Clone Zilla, Zabbix/Solar winds, Air-server, Air parrot, SCCM. VOIP: Sonos, Polycom, Mitel, FrSip, Avaya, Google Cloud Print.
Brocade Communications 07-09 to 09-10 (Fulltime) San Jose CA,
Sr. Desktop support, A/V admin, Printer Administrator.
Desktop administration 1000+ Users(Dell, HP), Application training, EBC, A/V implementation/Training, Video conference support/implementation (Tandberg, LifeSize, Polycom)(h.323,SIP,VOIP), Projector maintenance (Panasonic, Dell, InFocus, NEC), Printer (HP, Cannon, Sharp, Ricoh, Xerox, Intermec) admin/training, VirtualBox creation/customization/and implementation SCCM/SMS pkg Eval, VoIP support (avaya/astrix), documentation, process improvement, technical training, and systems administration (XP/Server 2003/2008/AD), UCCE.
Phoenix Technologies 12-08 to 6-09 (Fulltime) Milpitas, Ca
Sr. III level product support (HyperSpace.)
External Sr. Level support of the: HyperSpace operating environment, Be-in-Sync Product line, Driver/BIOS agent product line, Failsafe Product line, Xen virtualization.
Visa 9-08 to 11-08 (Consultant) Foster City,
Infrastructure Windows SMS/SCCM App deployment Administrator.
Working with the Service, patching and deployment groups to Create, Test, deploy, and document all processes, procedures, and test results in the VISA production Env.
RGB Networks 11-06 to 5-08 (Fulltime) San Mateo CA, / Sunnyvale CA
Sr. Systems Administrator Linux/Windows
Windows XP/2003/Active Directory Linux admin, Infrastructure Architect, VOIP Implementation/admin(SIP, h.323), Wireless network (cisco aironet) admin, Microsoft Virtual Machine infrastructure administration, Network monitor system implementation and admin(ZABBIX). Desktop support/admin (Windows/Linux) of 100+ people, LAB Linux support. Support/admin of Linux infrastructure Redhat/Fedora versions 2 to 6. Aventail VPN support, Fortigate, telecom support and administration (NORTEL PBX, Spherecom VIOP), Implementation of MS-Virtual PC/Server resulting in over $10,000.00+ savings on new hardware procurement, a cost saving on cooling/space/ electricity.
BAE/United Defense Systems 8-05 to 8-06. (Fulltime) San Jose CA,
Sr. Desktop Support/Systems Administration
Win 2000/ XP/Active Directory, Novell, Dell, HP hardware. Desktop Support for 800+ employees using: Office 2003, Novell Groupwise, Oracle, custom Java apps. Cisco VPN. Projects: Refresh hardware/software for 26 US Gov't. conference rooms and EBC.
Microsoft 2-05 to 8-05. (Consultant) Mtn View CA,
(SOC) System Ops Center Engineer.
Windows 2k/XP/2003, Unix(solaris), FreeBsd, SQLDB, Net App. hardware, support for custom issues. NOC supporting Microsoft's production environment. (Hotmail, MSN, MSNBC, Messenger.) Working as part of the management team to optimize MSN's ability to resolve customer issues driven by peer review, improve products and services. Developing programs to increase review accuracy. Troubleshoot/resolve various issues with: IIS, Server 2k/2003, UNIX, services and custom applications for monitoring and administration in the Microsoft production environment, resolve undocumented production issues. Help update procedures, and tools. Interfacing with customer support, marketing, operations planning/deployment, and product teams to manage defined (SLAs)
eBay 8-04 to 2-05. (Consultant) San Jose, CA
Windows NT/2k/XP/UNIX/DB/Network support for(NOC) QA.
SMG Free-Lance Contract work through personal skill marketing 3-04 to 8-04. San Jose to San Mateo.(fulltime)
Sony Computer Entertainment America 9-03 to 3-04, Foster City, Ca. (Fulltime)
Windows 2000/XP/Linux, Helpdesk, and Desktop Support.
bSMG Free-Lance 5-02 to 4-03, 7-03 to 8-03, San Jose, Ca.,
UNIX/NT/Windows 2000 System Administrator, Helpdesk, Desktop Support, Backup management, Wireless (WiFi): Projects of varying length, (Fulltime)
Valicert, Inc 8-01 to 4-02, Mountain View, CA. (FullTime)
Synopsys 4/99 to 8/01, Mountain. View, CA. Helpdesk-Lead/Desktop support/System admin (Fulltime)
Hewlett Packard 1/99 to 4/99, Mountain View, Ca
SR. Desktop Support Engineer: (Consultant)
Hitachi internetworking, 4/97 to 1/99 San Jose, CA
PC Desktop/Network Support (Fulltime)
Cisco Systems, Inc., 10/96 - 4/97 San Jose, CA.
PC Analyst, TRC (Technical Response Center) (Consultant)
San Jose City College: Radio and Broadcasting, Electronic Device Repair, and General Education.
Evergreen Valley College: Solaris Academy, Solaris 8 UNIX support and administration certification.
Evergreen Valley College: Fundamentals of Scripting: Ksh, BASH, csh, Perl, and tcsh.
Class 3 FCC radiotelephone license
Cisco Training, Aruba Networks Training, Brocade Training, Polycom Training, Hitachi training, Microsoft Training (office 365, administration), Crestron Training(2016), Extron Training (2012), AMX training (2010),
Preparation and architecture of Electronic Briefing Centers (EBC)
A+, CompTia Network and Hardware Certification,
Dell service Training/(5/07-8/09) current,
HP service Training (08/09),
Cisco UCS “B-series, C-series” implementation, support, and maintenance, UCSPM implementation, 6425 XL Fiber Interconnect configuration, UCSM setup and configuration, CIMC setup and configuration.(2016)
Advanced Customer support, conflict management and resolution certification (99,05,10,15),
Studying for Linux Certification.
Linux Academy training (2016-2017)
SOC/NOC Certification- demonstrating the ability to resolve common and uncommon issues in a NOC/SOC env.
Aruba/HP AmigoPod Captive portal implementation and administration, Aruba/HP Clear Pass NAC Network Access Policy Manager/enforcement/implementation.
Windows MAK/KMS implementation (2016)
Microsoft MCSA/E (2016) In-process
Layer 2 Tech for CCIE In-Process