trade education experience manager

JINGMEI SU

(***) – ***– **** ***********@*****.*** https://www.linkedin.com/in/jingmeisu/

Professional Summary

Strong problem solver with successful track record of improving customer satisfaction and driving overall operational improvements. Determined and responsible professional with over 5 years of success boosting sales and customer experience in the food & beverage industry, including 3 years as Trade Experience Manager, streamlining procedures and managing vendors & contractors. Skills:

• Business analysis

• Time management

• Effective communication

• Able to quickly pick up new software systems &procedures

• Event & Project Management

• Supervisor skills, business reviews, financial analysis

• Microsoft suite

• Fluent in Cantonese, Mandarin & conversational Spanish Work Experience

Treasury Wine Estates

International Trade Education Manager October 2017- May 2020

• Identified, researched and resolved billing variances to maintain system accuracy and currency

• Managed vendor relationship and reviewed contracts including billing, invoicing and storing data

• Improved business SOPs by collaborating with sales & marketing team, IT & hospitality team

• Created a Portal with IT to capture data & trained users to utilize the program Toast Master Club May 2018 – May 2019

Treasurer

• Trained members of 20 plus to use online tools

• Maintained the club’s finances, dues collection and materials purchasing

• Managed & controlled club financial policies and procedures Constellation Brands December 2015- October 2017

Hospitality Sales at Robert Mondavi Winery

• Assisted with gift shop merchandising, wine tasting room, visitor center

• Hosted Asia Media and Sonoma State University Wine MBA event

• Collaborated with brand team to translate and verify accuracy of marketing collateral Technip (Global Oil & Gas Company) April 2011- November 2011 Office Operations Manager (A project in Shenzhen, China)

• Coordinated activities using excellent time management skills for over twenty staff

• Facilitated legal procedure & placement for 300 managers and engineers

• Arranged all travels for over 100 employees using strong organizational skills EDUCATION:

Project Management Institute February 2020 – October 2020

• Project Management Certificate (estimated completion date October 2nd 2020) Sonoma State University, MBA August 2014 – May 2016

• Coursework Included: personnel management; cooperate finances & accounting and international business

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