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Customer Care Data Analyst

Location:
Kenya
Posted:
September 30, 2020

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Resume:

CURRICULUM VITAE

PERSONAL INFORMATION

NAME : SHAIB ECHESA MAKOKHA

ID. NO : 32688742

YEAR OF BIRTH : 1996

NATIONALITY : KENYAN.

GENDER : MALE.

MARITAL STATUS : SINGLE.

PHONE NUMBER : 074*******

LANGUAGES : ENGLISH,SWAHILI,LUHYA,ARABIC

E – Mail address : adgja2@r.postjobfree.com

CURRENT TOWN : FEDHA- EMBAKASI IN NAIROBI COUNTY

VISION

• To be a resourceful, diligent and reliable technologist with an aim of putting theoretical knowledge into practice and expand the customer service world and its numerous applications in transport, communication and engineering and Information Technology. CAREER OBJECTIVES

• To work individually or as part of a development team with passion in a challenging and competitive environment to get new skills and share acquired skills for the mutual benefits of the organization and the clients.

EDUCATION AND QUALIFICATION

2015: The Eldoret National Polytechnic in Uasin Gishu County. Qualification: Diploma in mechanical Engineering Automotive option with a CREDIT – upper division.

Qualification: Certificate in professional potential. 2014:Computer Centre Kisii Branch- Kisii County.

Qualification: Certificate in Computer studies

2012: Butere Boys High School in Kakamega County.

Qualification: Attained a mean grade of C Plain

2008: Shibale Primary School

Qualification: Attained 355 marks out of 500 marks. WORK EXPERIENCE

• 2020:Jan- June: worked as a customer care executive for AIRTEL KENYA at ISON BPO KENYA in Nairobi

• 2019: signed up as a call center executive at ADEPT TECHNOLOGIES in Nairobi

• 2018: July-Dec: served as a perishables air cargo agent for KUEHNE +NAGEL at JOMO KENYATTA INTERNATIONAL AIRPORT.

• 2017:Jan-2018June: Worked as a customer service representative for MULTICHOICE KENYA at HORIZON CONTACT CENTERS and also as a call center team captain.

• 2016: Served in REMIT KENYA as an enumerator in data collection and analysis.

• 2015 :Nov-Dec Motor vehicle Technician and data analyst for the ODS offices in MUMIAS SUGAR COMPANY LTD.

PROFESSIONAL VALUES

• Team work.

• Punctuality.

• Integrity.

• Responsibility.

• Hard work.

• Honesty.

• Transparency.

PROFESSIONAL SKILLS AND STRENGTHS

• Self-driven.

• Innovative.

• Highly motivated.

• Excellent communication skills.

• Computer skills.

• Excellent interpersonal skills.

• Ability to keep proper records.

• Ability to work under minimal supervision.

• Ability to work for long odd hours.

HOBBIES

• Travelling.

• Attending cultural and religious services.

• Making Friends.

• Studying literature in technology.

REFEREES

• Mrs. Trizah Kinyua

Head of Human Resources

ISON BPO KENYA

Contact: 073*******

• Mr.Waweru

Team Leader Adept Technologies Nairobi

Contact:071*******

• Mr. Bramwel

Jomo Kenyatta International Airport

Kuehne +Nagel Air Perishables

Contact:073*******

• Mrs. Betty Muiga

Supervisor

Horizon Contact Centers limited

Mombasa Road Nairobi

Contact: 072*******



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