Manager Sales

SAMANTHA TOPIAH

Phone: 937-***-**** Email: *********@*****.*** Woodbridge, VA

Administration Leadership Dental Assisting

Energetic and versatile certified Dental Sales Manager, experienced in direct patient care, chair-side assisting and overall administration. Possesses a reputation in providing exceptional customer service and sales. Recognized by co-workers, peers, and employees for consistently exceeding customer expectations. Proficient in performing multiple tasks daily and having the flexibility to take on additional responsibilities. An ambassador for growth and development by being a team leader and coaching peers. Maintains a repertoire of overall business acumen. Holds the highest standards of ethics, integrity, and best practices. Exceedingly versatile, ambitious and perpetually learning. Accomplishments include: Receiving 40+ recognitions on an internal social platform used to recognize team members for accomplishments. Promotion to a Shop Manager after a year and a half with the company and subsequently training up-and-coming Shop Managers. CORE COMPETENCIES

Compliance Leadership Analytics Mentoring Administration Team Leadership Communication Dental Assisting Training Customer Service Networking Organization & Planning Critical Thinking Collaboration Training Problem-Solving Teamwork Networking Time Management Scheduling Ethics Confidentiality Sales Marketing Inventory Patient Care PROFESSIONAL EXPERIENCE

Smile Direct Club, Woodbridge, VA

Smile Shop Manager 2019-Present

Promoted to Shop Manager, of my own location, after a year and a half of stellar performance

Assisted and trained a fellow employee going through promotion to Shop Manager of her own shop

Routinely travels to other locations as needed

Trainer for multiple employees entering the company

Expertly created documents to highlight the business from a results and behavioral focus

Contributes consistent marketing for the company to bring in traffic

Successfully manages day to day operations of store and employees

Goes above expectations to build rapport and create an exceptional experience with every customer

Maintains consistent company sales metrics; tracking sales and store traffic through Looker reporting system

Collaborates with other managers on sales, innovation, employees etc.

Skillfully manages and orders inventory to meet the needs of the store

Maintains a 4.9 star rating/100+ reviews to date on Google for the shop location Dental Assistant 2017 - 2019

Took appointments to guide and assist the customer with the start of their smile journey. Using a 3-D intraoral scanner, explained the product and process from start to finish

Successfully built rapport with each customer to ensure comfort and build their confidence toward the company and product

Consistently performed inventory checks to assure the shop ran at peak efficiency on day to day operations. Entered inventory into Excel weekly

Received many positive Google reviews from customers due to outstanding customer service

Took initiative with all tasks and daily duties when manager was not present. Coached existing co-workers on ways to improve and trained new Smile Guides.

Hillandale Smiles, Silver Spring, MD 2016-2017

Dental Administrator

Front desk scheduling coordinator responsible for maintaining Doctor's full schedule. Alerted other staff when patients arrived and prepared records for Dentist review.

Expertly displayed use of Perio-Vision computer scheduling program to manage patient appointments and accounts

Confirmed patient insurance benefits and check claim statuses. Manage input of insurance checks for over two thousand accounts. Dr. Cox & Dr. Greenstein's Office, Clifton, MD June 2016 - November 2016 Dental Assistant/Dental Receptionist

Assisted Doctor chair-side by rotating instruments and taking impressions for patients

Professionally answered phones and scheduled and/or confirmed dental appointments and surgeries

Worked closely with patients before, during and after dental procedures to ensure peace of mind

Always maintained proper universal precautions and infection control procedures

Displayed expert use of Dentrix computer scheduling program to manage patient appointments EDUCATION & TRAINING TECHNICAL SKILLS & SYSTEMS

MS Office Suite • Windows 10 • iTero

Dentrix • Google Docs • Perio-Vision

ST

Metropolitan Institute of Health and Technology

Dental Certification, May, 2016

Miamisburg High School

Diploma

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