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PANKAJ SHARMA

An energetic and polished professional with more than 15 years of experience in managing a fast-paced, high volume restaurant. Plan and direct all restaurant operation, Maintain high standards of food, service, health and safety, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, engaging with vendors customer relations, restaurant maintenance and repair, inventory management, the efficient and profitable business performance of the restaurant and the optimal utilization of staff and training employee. adgj4v@r.postjobfree.com +971*********

With Driving license, United Arab Emirates linkedin.com/in/pankaj-sharma-4612a416 WORK EXPERIENCE

Restaurant General Manager

TGI Fridays

01/2008 - 09/2020, UAE

• Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members. • Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Maintain business records • Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action motivates and trains. Supervised a diverse team of over 50 FOH and BOH restaurant staff • Ensures that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to. • Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance. • Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team. • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards. Plan and co-ordinate menus p- mix, analyze food and beverage costs • Ensures food quality, planning menus, observe size of food portions and preparation quantities to minimize waste And 100% customer satisfaction. Identify and estimate food and beverage supply requirements and place orders with suppliers schedule food and beverage deliveries check quality of deliveries and documentation • Ensures complete and timely execution of corporate & local marketing programs.

Stores: Handled Dubai mall branch (flagship store), ibn Battuta, Emirates mall, Marina mall, JBR, Jumeirah and Musriff mall Abu Dhabi.

Restaurant Manager

Ruby Tuesday

11/2006 - 01/2008, NEW DELHI INDIA

With Ruby Tuesday, a 96 covers Restaurant with Bar, signifying the old 70’s American casual dining experience with serious salad bar, located in center stage mall in the state of art Noida .A chain of casual dining restaurants with more than 1000 restaurants worldwide with 15 outlets in India under ROUND THE CLOCK STORES LTD

. Building sales Controlling costs to deliver optimum business results. Meeting profit targets. Training Customer listening and ensuring 100 % guest satisfaction. Liaison with govt. bodies. Inventory and waste management Job evaluation of team members and appraisals. Ensuring all the company policies are followed at the restaurant. Managing all aspects of facilities management & maintenance including housekeeping. set operating goals and objectives assess staffing requirements and recruit staff when needed train and coach staff prepare and implement standard operating procedures manage staff performance in accordance with established standards and procedures ensure staff know and adhere to established codes of practice organize and monitor staff schedules maintain employee records co-ordinate restaurant operations during each shift monitor adherence to health, safety and hygiene standards. SKILLS

Budgeting, Menu planning, Health & safety,

Training, Kitchen operation, Cost

Accounting, Financial Planning,

adaptability, Food purchasing, Leadership

skills, Interpersonal skills,Organizational

skills, Attention to detail, Stress

management, Food safety, Restaurant

operations,Problem-solving, Time

management,Teamwork, Active listening

,Decision-making, resource management,

communication,Customer service,

Scheduling,Planning and organizing,

Management Proficiency,Managing

Profitability,Process Improvement, first aid

,fire safety, Customer Focus,, flexibility,

Written and verbal communication, Hiring,

Quality Focus

EDUCATION

Hotel Management

Institute of Hotel management (

IHM )

07/1998 - 07/2001,

(under national council of hotel management and

catering technology and applied nutrition Pusa

Complex) Ministry of tourism Govt. of India new Delhi LANGUAGES

English

Full Professional Proficiency

Hindi

Native or Bilingual Proficiency

Punjabi

Native or Bilingual Proficiency

CERTIFICATES

Person In Charge level 3 certified by high

field (06/2012 - Present)

food safety and hygiene Dubai municipality

Food Safety Certificate

charted institute of environmental health

International Food safety Management

Tgi Fridays

Main Job Tasks, Duties and Responsibilities

Achievements/Tasks

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WORK EXPERIENCE

Jn. cdp

P & O CRUISES

11/2005 - 08/2006, SOUTHAMPTON UNITED KINGDOM

Based in United kingdom (England) and Australia

Monitoring of assigned section ( Hot / Cold ) Looking after the Food Quality, Quantity, Preparation & Presentation Maintain high standards of hygiene practices on duty Check the daily production requirement for Breakfast, Lunch & Dinner Quality and quantity of the store issue Shift handling. Assigning the specific jobs to sub- ordinates. Successfully avoided over portioning to the guest, pilferage, wastage Shift Manager

Bennigans

04/2005 - 11/2005, New Delhi INDIA

It is a 140covers, First (MRG) Restaurant in India. (Metromedia Restaurant Group (MRG)) Worldwide. Was involved in pre- development of the project Ensure smooth running operation Proper Line-up Briefing, allocating staff duties Make sure all food and drinks prepared and served as per the O.T. ’s Give out Food & Beverage handouts to all new members of the team Co-ordinate with kitchen and service for non-available items. Check day’s Reservations and arrange space accordingly Requisitions and receiving of products & their inventory to calculate Food & Beverage cost. Daily walk through of the restaurant Submit the sales reports to the General Manager

Shift Leader

Bennigans and Ponderosa steak house

01/2004 - 04/2005, Manama BAHRAIN

Metro Media Restaurant Group (MRG) Worldwide .under (B.F.L.C ) To ensure kitchen staff follows the standardizes recipes. To give daily inventory to f & b controller Make sure that the section holders maintains its bare minimum par stocks Line checks, Shift meetings,.New team members training To ensure kitchen is clean throughout the shift Make sure all N.C.K. ‘s are raised before shift end Fill the log book with specific information if any for the next day operation Make sure proper closing is done before leaving the Restaurant.

Prep and Line cook

Tgi Fridays

09/2001 - 01/2004, NEW DELHI INDIA

Under Bistro hospitality India ltd

Involved in basic preparation & pre-preparation of all dishes on different sections Manage the station backup and maintain the par stocks. Maintain hygiene and sanitation as per org. standard part of different food & drink promotion held in Friday’s Follow duty roaster made by the shift leader In store trainer ( IST )

AWARDS

RGM of the year (2015 - 2016)

Tgi Fridays UAE

Food Safety club (04/2013 - 04/2018)

NSF RESTAURANT AUDITS

Best Presenter (08/2010)

dinning room leadership and Brand stranded

COURSES

Restaurant Manager Certified Training

Tgi Fridays

Restaurant General Manager Certified

Training

Tgi Fridays

Leadership that rocks

Tgi Fridays

Management Training for Personal Growth

Ruby Tuesday

Improving Managerial Skill

Ruby Tuesday

Executive and Self Development

Workshop

Ruby Tuesday

Trainee and trainer workshop

IST Fridays

Kitchen Manager Essential

Tgi Fridays

TECHNICAL SKILLS

MICROS

MICROS 3700, IDS, FMC (MATERIALCONTROL),

OFFICE, WORD, POWER POINT, EXCEL, BASIC

INTERESTS

Cooking, collecting recipes, interacting

with people, riding bikes, cleaning

PERSONAL DETAIL

Passport NO Z4917802

Date of birth 24th june

Married

I certify that the above information is true and

correct to the best of my knowledge

willing to relocate

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