Food Service

Name: Gloria Magaya

Phone No: +971*********

Address: Radisson Tower, Business Bay, Dubai

Email : adgj12@r.postjobfree.com

Professional Summary

A hospitable, presentable and hardworking team player who possesses a high standard of personal appearance and hygiene. Always focused on making sure that every guest is served to the highest possible standards by having an outgoing, polite and professional attitude towards all patrons. Constantly working hard to ensure that guest expectations are met and that their time being served is a memorable experience. Gloria naturally enjoys talking to people and is much experienced in overseeing the smooth running of a busy dining area, and in creating a unique relaxed style and atmosphere. She is now ready for new challenges, and is now seeking a suitable position with a reputable and exciting company.

Skills

• Guest satisfaction

• Upselling food and drinks

• Team player

• Hospitality, health and safety

• Fluent in English

• Attention to detail

• Winning work ethic

• Effective communicator

• Table laying and meal serving

Work Experience and Capabilities

Sauce Dose Cafe, Al Khawaneej, Dubai April 2019 to June 2020 Cashier & Hostess

Working as part of a team that includes mangers, hosts and waitresses. Responsible for welcoming guests to the restaurant and promoting the food and beverage menu whilst serving/delivering food and drinks to guests. Duties:

• Delivering outstanding food and beverage service to customers.

• Greeting all guests, using the guests’ name as often as possible.

• Taking orders from guests and offering advice on the menu.

• Giving guests an accurate bill then taking payment from them in cash or credit cards.

• Ensuring the Cashier Tally Sheets are accurate and any discrepancies are noted and signed by a supervisor.

• Adhering to all Licensing Laws and Weights and Measure Acts.

• Keeping the Place of Work and surrounding area clean and organized at all times.

• Escorting customers to their tables.

• Removing dishes and glasses from tables, and taking them to kitchen for cleaning.

• Preparing accurate checks that itemize and total meal costs. Mugg & Bean, Avondale June 2016 to Feb 2019

Team Leader

Mugg & Bean is a full-service, & On-The-Move restaurant, coffee-themed franchise restaurant chain originating from South Africa. The restaurant chain was founded in 1996 by Ben Filmalter.

• Ability to recommend Food & Beverage combinations and up-sell alternatives.

• Explaining how food is prepared, describing ingredients and cooking methods.

• Comprehensive knowledge of food, wines, spirits, liquors, and champagnes.

• Experience in a previous front of house role.

• Excellent command of the English language.

• Able and willing to work varying shifts including weekends and holidays.

• Building a rapport and relationship with customers.

• Experience of working in a 5 star luxury environment.

• Ensuring that customers enjoy their meals and taking action to correct any problems.

Education

• Diploma in Business Studies, Hospitality and Tourism

• Emergency First Aid certificate

• General Certificate (GCSE) Advance & Ordinary Level (High School Diploma) Hobbies and Interests

Reading Business News and Journals, Swimming, Athletics, Travelling, Networking

(including social network media), Cooking and Baking References

References are available on request.

Contact this candidate