WILBERT YOUNG JR.
OPERATIONS BUSINESS MANAGER
*** *** ******, ** ■ Cairo, GA 39828
Accomplished business manager offering over 20 years of sales, purchasing, construction, leadership, management, decision making, problem solving, and customer service experience, including 15 years of experience as a Sergeant in the U.S Army, ensuring to achieve organization efficiency and success. Broad-based business acumen; rare blend of analytical skill, and management/leadership capabilities. Superior skill in translating complex and abstract ideas into sound, easily understood financial assumptions. Excellent leader skilled in managing people and processes and developing motivated, high performing staffs eager to take on challenges and working collaboratively to contribute to organizational vision.
Areas of key expertise includes:
Large-Scale Project Management SSVF Management Process Reengineering Business Development Budget Planning & Allocation Management & Project Reporting Financial System Development Workflow & Optimization Strategic Planning & Integration
Self-starter, able to manage individual responsibilities and also contribute successfully to team deliveries on complex, long term projects and SSVF programs.
Full life cycle analysis and documentation, including Terms of Reference, Business Requirements, Functional Specifications and Implementation Plans.
Excellent verbal and written communication skills. Able to document and present the results of analysis clearly and concisely, using effective written reports and analysis.
Effective management of stakeholder relationships at all levels of the business.
Provide state oversight for the implementation, operation and evaluation of the SSVF program, serving Veterans and their families who are homeless or at risk of homelessness.
Battalion Reenlistment NCO, maintained and prepared publications, reports and explained options and benefits within the US Army Enlistment Corp, investigated and reported fraudulent enlistment practices to NCOIC’s.
Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
Administered MRO construction materials, to blueprint specifications in the US Army 588th, 9th Engineers BN.
Technical Sales Training and Development
Simplify highly technical manuals and standardize training materials; provide product knowledge training to all new recruits, including all account executives to keep them inform of new product development, product launches, technical requirements and specifications.
Collaborate in team sales presentations of high level technical complexities with strong emphasis on helping the sales team to win new contracts and/or increasing business with existing accounts.
Maintain a high degree of morale and efficiency by providing ongoing support and motivation to crew members and the sales force.
Organized and conducted sales and leasing contracts, setup bank loans and customer service at Nissan, Toyota, Honda, Dodge, Chevrolet, and Mitsubishi –Dealers.
Created workflow expectations for all new projects in partnership with production and sales team to establish strong customer relationships
Ensure smooth operations by creating work schedules for 30 contractors complete with timelines, budgets and specification guidelines for construction and installation of buildings.
Manage contraction crews working on multi-million dollar industrial and commercial projects, ensuring high level of workmanship and effective utilization of labour, materials and equipment.
Select, interview and recruit new contracting crews and orient them on company’s policies and quality control standards related to all type of industrial and commercial installations.
Conduct on-site meetings to discuss project progress with crews and troubleshoot and resolve any issues/problems impeding smooth workflow or project deadlines
Determine yearly price increases and profit margins for products by evaluating competitive pricing structures and market acceptance for price increases.
Coordinate nationwide product launches for 10 new products Continue.
Client Relations & Customer Service
Orchestrated and managed customer relations and provided exemplary service to all customers.
Developed rapport with clients and delivered personal attention to ensure high level of satisfaction and generate repeat clientele.
Obtained a detailed understanding of clients' internal processes and workflow to enable better service delivery and enhanced client relationships.
Implemented strategic plans with a primary focus on developing and maintaining relationships with customers as well as capitalizing on new markets.
Coordinates activities of auto personnel, conducts research and testing procedures on effective auto equipment maintenance, and ensures the customer’s vehicle complies with environmental laws and government regulations.
Purchasing and Inventory Management
Handled functions in purchasing/procurement of materials, appraisal of incoming merchandise, inventory control, as well as generating of reports for several organizations.
Directed procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities. Coordinates automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.
Implemented system for delivery and retrieval of product that resulted in effectively increasing productivity, improving inventory management, and daily cycle counting audit processes.
SSVF Program Manager: 90 Works/SSVF/ Albany, GA 2017-2020
Correctional Officer II: Georgia Dept of Prisons, Autry State Prison Pelham, Ga 2012-2015
Substitute Teacher: Grady County School System, Cairo, GA 2010-Present
Business Administration Advisor: Young/Sepeda Management LLC Cairo, GA 2008 - 2016
Floor Manager/Service Advisor/Sales: Automotive Dealerships Georgia, Florida 1996 - 2010
Correctional Officer: Federal Bureau of Prisons Tallahassee, FL 1994 - 1995
Sergeant/Construction Project Manager, Sr. Buyer and Recruiter US Army 1980 - 1995
Thomas University, Thomasville, GA Bachelors of Science- Business Administration Management 2017
Bainbridge State College, Bainbridge, GA Associate of Arts- Criminal Justice 2013
Georgia Department of Correction- Forsyth Georgia Peace Officer Certification 2012
Department of Justice Federal Bureau of Prisons - Glynco, Georgia Federal Officers Cert 1994
Central Texas College, Europe Campus- Engineering/ Blueprint Drafting Tech 1982
US Army Engineer School, Fort Leonard Wood, Missouri Engineering Tech 1980