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Executive Assistant Customer Care

Alexandria, Egypt
September 30, 2020

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Career Objective

Seeking a position at an Organization, where I can utilize my skills, apply what I have been studying and learnt from my experience, focusing on Business managerial issues, Human Resources Management and public relations.


Faculty of English Commerce/ Business Department : Human Resources Management Major – Alexandria University

Grade: Good

From 2013 to 2017

Graduated From :Saint Michael Catholic Schools

High School Degree, 1999 – 2013.



Professional Experience

1) Admin Assistant at Maridive Group for oil & Services . (From May 2019 to Present) Duties and Responsibilities:

- Maintain electronic and hard copy filing system

- perform data entry and scan document

- Assist in resolving any administrative problems and invoices with Marine superintendent

- Prepare and modify documents including correspondence, reports, drafts, memos and emails

- Coding and Archiving Vessels' Invoices.

- Operating Vessels' Statuses of work (ON-HIRE, OFF-HIRE) documents.

- Schedule and coordinate meetings, appointments and travel arrangements for Managers.

- Maintain office supplies and stationary for department. 2) Admin Assistant at International Collegiate Programming Contest (ICPC) at Arab Academy for science and technology. (From July 2018 to January 2019 ) Duties and Responsibilities:

- Organizing The ICPC at Lebanon, Syria, Joran and Egypt.

- Assigning tasks to Volunteers and following them

- Arranging Flight Tickets and travel appointments.

- Preparing Personal Travel Documents required from Embassies.

- Assist in resolving any administrative problems.

- Organizing the contest in Lebanon, Syria and Jordan.

- Arranging Touristic Programs for any coming foreign delegation in Egypt.

- Arranging Honoring Ceremony at the Arab Academy for science and Technolo 3) CEO Executive Assistant at Raktos Company (From November 2017 To April 2018 ) Duties and Responsibilities:

- Organize and schedule meetings and appointments

- Maintain contact lists

- Produce and distribute correspondence memos, letters, faxes and forms

- Assist in the preparation of regularly scheduled reports

-Answer and direct phone calls

- Develop and maintain a filing system (Online and Offline)

- Generating Auditing checklists and auditing all the stores Page


4) Agent at Sutherland Global Services – du customer care Duties and Responsibilities:

- Answering inquiries

- Customer Satisfaction

Training & Courses

1) Leadership and Business Development Training at US General Consulate 2018 2) French Language – DELF A2

3) Organizational Behavior Course – 2018

4) Tour Guide at Bibliotheca Alexandria

(From 2015 to 2016) )

- Doing Guiding Tours for the Egyptian public & Tourists

- Introducing Culturama Shows. ( The Culturama is the first nine screens worldwide that present Shows about the Egyptian History and Civilization which the bibliotheca was patented for )

- Doing " Out Reach " Campaign . (it's a special service carried out for the Schools inside Egypt to make them more aware of the bibliotheca services ) 5) Conversation English Course at The Russian Cultural Center. Voluntarily work :

1) Public Relations member at Make a Contribution Club - (MAC Club)

(From January 2016 to Present)

Duties and Responsibilities:

- Organizing Sports days and Cultural events.

- Fund Raising Events.

- Facilitation to the Refugees with the Partnership of UNHCR.

- Organize Foreign welcoming Visits, Social events (Mostly contributed with HEYA) and exhibitions.

- Arrange interviews with public figures, Prepare and distribute media- release-. Page


- Preparing Quartered Cultural days

2) Human Resources & Development Member at Model of European Union 2015 Duties and responsibilities:

- Having TOTs about psychology to can deal with the participants Such as :( Personology, Body Language, Confirmation bias, Self-deception, and other topics)

- Preparing Interviews structure sheets and select appropriate Interviews' Questions - Selecting process

- Motivating and monitoring the participants through the sessions by giving them guiding and stimulating notes.

- Observing participants' weaknesses and strengths and work on them to develop - Evaluating and Profiling.

3) Delegate at Model Of European Union 5112

- Attending English economic and political sessions

- Attending energizing workshops

Skills & Expertise

Computer Skills : Word, Excel, PowerPoint


• Arabic: Mother-tongue

• English: Excellent (Reading, written and spoken)

• French (DELF A2)


• Team - Worker

• Problem solving and crisis handling

• Critical thinking and appraisal Leadership and team building

• Negotiable and flexible

• Multi-tasking and time oriented



Contact this candidate