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Customer Service Contact Details

Abu Dhabi, United Arab Emirates
September 30, 2020

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Highly motivated, customer-oriented professional with 8 years of experience in maintaining a fast-pace and pivotal role in customer focused environments. Demonstrated ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Motivated to work efficiently without direct supervision in busy environment, handling many tasks simultaneously; able to prioritize workload and multi-task. Consistently "get the job done" and exceed expectations. Areas of expertise include strong organizational skills, processing orders, and maintaining positive customer relations. Excellent interpersonal skills, able to communicate and collaborate effectively with coworkers at all levels. Self-motivated and able to work independently or in a team. Effective written and verbal skills from both business operations and client base perspectives.

Yas Mall – Abu Dhabi, UAE September 2015 – May 2020 Customer Service Associate – Al Futtaim

Ensure excellent customer experience while maintaining efficient store operation by providing superb customer assistance, hanlding customer complaints, mainitaining store displays, responding to and resolving store issues, and maintaining communication with customers and store managers.

• Sold products to customers by assisting them, providing product information and giving recommendation.

• Helped in maintaining store operation by maintaining store displays and visual merchandising, managing financial transactions, operating cash register, balancing drawers, and assisting in identifying/resolving discrepancies.

• Upheld excellent customer experience by provide excellent customer service, resolving customer issues and coordinating with managers regarding customer concerns.

• Established and nurtured long-term relationship with customers resulting to generate regular sales and achieve sales goals.

Bcreative – Singapore February 2013 – February 2015 Operations Supervisor

Helped grow client businesses by improving sales and operational processes, building partnerships and negotiating with vendors and suppliers, handling negotiation for supplies and equipment, and supporting organizational goals. Increased operational efficiency by developing and improving processes for receiving product, equipment utilization, and inventory management.

• Administered planning, management and execution of budget for the department to ensure proper allocation and management of funds.

Areas of Expertise

• Hotel and Restaurant Management

• Front Desk / Concierge Operation

• Sales Planning

• Marketing

• Customer Service

• Communication Skill

• Business Development Staff

Training & Leadership

• Project Management

• Relationship Building

• Food and Beverage

• Problem Resolution

Career Experience


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Summary of Qualifications


P a g e 2

Career Experience


Chicken Empire PTE LTD – Singapore March 2012 – September 2012 Service Staff

Ensured satisfying dining experience for customers while increasing customer loyalty by providing excellent customer service, handling requests and complaints, encouraging all customer suggestions, and establishing customer rapport. Provided support in maintaining smooth restaurant operation by ensuring all equipment function efficiently, maintaining sanitation in all areas, and providing excellent service to all guests. Educational Background


San Sebastian College Recoletos, Manila, Philippines (2007 - 2011) Apprenticeship

Trainee, Makati Prime Tower, Makati, Philippines January 2011 - March 2011 Maintained guest satisfaction through maintaining hotel sanitation and appearance, providing excellent customer service, maintaining the guest rooms, and replenishing stocks. Trainee, Dad’s Kamayan & Saisaki, Ortigas, Philippines April 2009 - June 2009 Ensured excellent customer experience by greeting and assisting thme, taking and serving orders, handling inquiries on menu items, and providing excellent customer service. Personal Details

Date of Birth: January 14, 1991 Civil Status: Single Nationality: Filipino Visa status: Residence

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