Ms. K.Sandhya Rao
Permanent Address :-
c/o Taraka Enterprises,Near Bus Stop Dist: Srikakulam(Pin-532322)
Email Id: email@example.com
Contact no : +971*********
Date of Birth: 26.10.1982
Sex : Female
Nationality : Indian
Languages Known : English,Hindi
PASSPORT DETAILS: –
Passport No – N9108845
Date of issue – 02/06/2016
Date of expiry – 01/06/2026
Place of issue – Visakhapatnam
Visa Status - Residence visa
To work in a challenging environment that will expose me to new trends in the world of Tourism and Hospitality. Keeping me skilled to face new challenges and thereby motivating me to apply my skills and knowledge to attain the set goals
2015: Graduated in BSc Final year from Bharat University Chennai
2000 : Completed Senior Secondary from State Board Andhra Pradesh
1998: Completed Matriculation from State Board Andhara Pradesh.
Computer skills include (M.S officeWord, Powerpoint, Excel), hotel operating program like Opera Micros PMS and data mining skills over the internet.
Personal & Professional Skills
Exceeding Guest Experience &Customer Recognition.
Comprehensive problem solving abilities.
Organizing and managing capabilities
Willingness to learn and update myself with newermethodologies& technologies.
Positive attitude and team spirit.
Dedicated, enthusiastic and hard working.
2019: Currently Working As Waitress In Emirates Palace As Waitress In Emirates Palace (MARTABAAN)
2018: Cross Trained As Receptionist in Al Manzel Hotel Appartments
Hotel Receptionistsresponsibilities welcoming guests as they arrive at the hotel including checking in and out of guest, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. Provide guests with accurate information, answer their queries and dealing with guests complaints.
2017: Worked as a Waitress in F&B Department in Al Manzel Hotel Apartment
Food Server' responsibilities vary with the size of organization they work for. Committed to providing helpful, fast, and accurate service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and happy. Experience in various settings, including family restaurants, cafe, banquets, and room service. Comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff.
2016 : Worked as Receptionist at Hotel Kannelite Facility Management Services (P)Ltd.
Receptionist’responsiblities Greeting and ensuring that guests are accommodated in a hotel, often referred to as a hotel front desk agent . To make easy conversationalists with a welcoming, courteous manner with the right tone . Tasked related to managing reservations and checking out guests. Because hotels serve guests at all hours, receptionists may need to work weekend and holiday shifts during any range of the establishment’s operating hours.Providing additional linens, handling complaints about noise or room temperature, accommodating guests during their shifts. Contacting necessary personnel, such as managers or housekeeping, to handle specific requests or complaints.Taking all incoming calls at a hotel. Handling phone reservations, confirm previously-made reservations, give directions to the hotel and answer any questions customers have about the lodgings. handling check-outs when guest’s stay is over. Handling the issue of payments such as additional room charges and process debit or credit cards to pay for room fees.
2014: Worked as a Front Desk Excutive MMS Diagonstic & Polyclinic
Front Desk Executive’responsiblities Communication of messages, receiving phone calls, transferring calls, using judgment calls regarding nature of business and urgency of situation.Billing & cash handlingData entry duties depending on the task set.Assisting the office maintenance team in organization and repair of office equipment.Ability to deliver relevant and true information about company ongoing activities as per privacy norms.Skilled in sending emails, letters, memos and supervise other official activities.Excellent Interpersonal skills to behave in a best possibleways with the visitors in the company. age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff.
DUTIES AND RESPONSIBILITIES OF CURRENT JOB
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses.
Inform customers about the day’s specials
Offer menu recommendations upon request.
Up-sell additional products when appropriate.
Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.
Check customers’ IDs to ensure they meet minimum age requirements for consumption of beverages.
Communicate order details to the Kitchen Staff
Serve food and drink ordered
Check dishes and kitchenware for cleanliness and presentation and report any problems.
Arrange table settings and maintain a tidy dining area.
Deliver checks and collect bill payments.
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
TRAINING & ACHIVEMENTS
First Aid Training
Hospitality –The Arabian Way Certification
Guest service Traning – Kenz
True Hospitality Service Skills
Strengths And Abilities
Proficiency in English.
Leadership, Hardworking, Positive attitude.
Problem-solving and decision-making.
Communication (written and verbal) Write and edit reports. Communicate
Effectively inside and outside the organization.
Strong work ethic.
Initiative, Consistent & Punctual.
Date of birth : 26thoctober’1982
Gender : Female.
Father’s name : K. Appa Rao
Nationality : Indian.
Current location : Visakhpatnam Andhra Pradesh
I hereby declare that the abovefurnished information is absolute according to the records and to the best of my knowledge.
“It’s in your moments of decision that my destiny is shaped!”