Front Office Assistant

CURRICULUM-VITAE

Amarjeet

Plot in KH No. ***/2,

Ground Floor,

Mahipalpur Village

New Delhi 110037

: +91-701*******, +91-886*******

Email Id: -adgip9@r.postjobfree.com

CARRER OBJECTIVE

To work for excellence with an exposure in hospitality fields and look forward for an organization that believes in the team spirit and stimulates the process of continuous learning through progressive training in achieving the organizational,professional and personal objectives and growth. I just need an outlet for achieving my goals by Working with your esteemed organization.

INTERPERSONAL SKILL

I can motivate people and encourage harmonious relationship as team member. Effective communication skills drive me to understand guest needs and develop interpersonal relations leading to guest satisfaction.

COMMUNICATION

Good communication skill gained from working on team projects during my course of duty and while working have involved different roles which have developed negotiation and persuasion skills

COMPUTERS

Knowledge of IDS Software, HMS Software, RMS Software, MS-Word Computer Fundamentals, MS-Office and Internet.

Education Qualification

10+2 from C.B.S.E Board of school educations Gujarat (Bhuj).

10th from C.B.S.E Board of school educations Delhi.

Professional Qualification

Degree in Hotel Management from Punjab Technical University, Jalandhar (2009-2011.)

WORKING EXPERIENCE

Kings Forth Hotel (A UNIT OF GLS HOSPITALITY) Chattarpur New Delhi. as Duty Manager (Jan 2019 to till date)

Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

Focus on Brand Loyalty and Customer Relationship

Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly

Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience

Inde Hotel (A UNIT OF INDE HOSPITALITY) part of Golden Tulip Chattarpur New Delhi. as Duty Manager (June 2017 to Dec 2018)

Performs all Mandarin Oriental standards at arrival and departure

Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct

Demonstrate teamwork by cooperating with and assisting colleagues as needed.

Conducting training for the Front office staff.

Making sure that the Guest Satisfaction Scores meets the monthly target.

Attending Revenue meetings in the absence of FOM.

Coordination of staff behavior and quality to deliver luxury experience and service to customers.

Hotel Connaught Royal, Connaught Place as a Sr. Front Office Executive (Aug 2016 to Jun 2017)

Train & enhance the knowledge of the front desk staff and ensure that all the down line staff is aware about the new procedures and initiatives undertaken by the organisation.

Ensure that the room blockings are done a day prior by the reception and verify whether the preferences of regular and VIP guests are met.

Aagami Hotel, Connaught Place as a Front Office Executive (Jun 2015 May 2016)

System and procedures to achieve high cost efficiency and guest satisfaction Handles all guest and internal customer complaints and inquiries in courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Daily reception activities using Property management System

Fit & Group check-in, check-out, to provide sightseeing information.

Effectively handling guest Queries and complaints, and ensuring that they are recorded and resolved.

Assist Guest Relations in greeting, rooming and sending off VIP guests.

Works with superior in the preparation and management of the departments budget.

Ensuring that in-house guests records, profiles and guest history is maintained.

Supervising junior staff & maintain the SOPs

Well versed of safety & emergency procedures in the hotel.

Hotel Quality Inn Bliss, Gurgaon as a Front Office Executive (Feb 2013 May 2015)

Choice group of Hotel

Handling the shift at reception taking check-in & check-out Follow up on all daily arrivals VIP / VVIP rooms, special request rooms and long staying guest rooms are pre-blocked in advance and housekeeping is notified that each room is prepared with the appropriate welcome amenities.

Hotel Parkland, Defence Colony as a Front Office Assistant (Jan 2012 Jan 2013)

Parkland Group of Hotel

Fit & Group check in, check out

To handle guest complaints

To provide sightseeing information

Hotel Royal Orchid Central, Jaipur as IT during my Industrial Training in Front Office, Housekeeping, F&B Production & F&B Service

Personal Strength

Strong will power and aptitude for team work.

Ability to work hard.

Self Confidence, quick learning and adaptability.

Sincere

Punctual, Honest

Teamwork Oriented

BIOGRAPHICS

Fathers Name : Ved Prakash

Date of Barth : 23 July 1989

Marital Status : Married

Nationality : Indian

Hobbies : Traveling and watching WWE

Language : Hindi, English

Declaration

I, Amarjeet, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Date :- Signature

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