Network Architect: Stephen Jay Kuehl’s resume

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Stephen Jay Kuehl

**** ********* **.

BRIGHTON, MI 48116

skuehl2017@yahoo.

com

Kuehl (Stephen J.).contact

248-***-**** ©

adgin4@r.postjobfree.com

OBJECTIVE

With over 20 years deeply rooted with seasoned and emerging Network and Security technologies; searching for a synergistic fit where my knowledge, experience and continued inspired mindset can continue thriving Architecturally and immersed with the hands on Engineering challenges “in this hyperconnected world” - Chuck Robbins, CEO Cisco Systems (CiscoLive! 2018 Orlando Keynote). Truly setting the intent for allowing creative architectural ideas; engineering through every project and optimizing networks of symphony. Truly following the Cisco Design methodology in a continuous life-cycle: PPDIOO). Extensively experienced in healthcare; previously as a Senior Network Engineer / Architect for Genesys Regional / St. John / Providence / Ascension Health. And currently with my role as Network Architect at HAP/HFHS. Everything combined in my experiences to date has resulted in some key attributes; very well versed in WAN & Internet Edge design and implementation with consistent aspirations with firewall / Security aspects of the network. Solid foundation in LAN / campus / core Layer2/3 technologies is something I was a SME at with my previous employers and have experience in several new emerging design methods such as ACI fabric, ECMP, TRILL, VXLAN and Multi-Site Data Center. The flexibility and requirements utilize the collective experience for requirements is objectively what I am seeking! PERSONAL TRAITS

Goal oriented and self-motivated, consistently seeking new responsibilities and challenges with a desire to excel.

Efficient and competent, with an aptitude for implementing creative and innovative ideas.

Excellent interpersonal skills, good listener, able to interact well with people on all levels.

Dependable, trustworthy individual who demonstrates a strong work ethic and a good attitude. TECHNICAL SKILLS

Expert knowledge of all Cisco network devices and familiar with HP ProCurve / H3C and Nortel network equipment.

Expert knowledge on Juniper SSG firewalls and Juniper SSLVPN appliances (and best hash / encryption practices for tunneling proposals as well as traffic shaping techniques); also familiar with Checkpoint UTM-1’s and other remote IKE tunnel gateways.

Expert knowledge of networking protocols / standards. IP, IGPs (such as OSPF/RIP/EIGRP), EGPs (eBGP), DNS & rDNS (public and private), DHCP and scope options for certain vendor functionality, VPN, IKE/IPSec and more. Familiar with all “Well Known” TCP/UDP port numbers defined by the IANA (0-1023); maintain expert knowledge relevant to most productionenvironments.

Extensive experience with network design; always strongly adhering to fundamental network design methodology - Planning, Design, Implementation, Operation and Optimization (PDIOO for short throughout the rest of this document).

Extensive experience with all Microsoft server operating systems including AD / NT & 2008 infrastructure.

Extensive experience with Microsoft Exchange 5.5, 2000, 2003 and 2007 setup, operation, migration, security and maintenance.

Extensive knowledge and experience with Barracuda spam filters, Cisco IronPorts, BlueCoat & Websense web filtering devices

(WCCP & Proxy modes per requirement).

In depth understanding and application of load balancers (cisco CSM/ACE up tomoremodernBarracudaADC(for conceptually network- centric L4-L7 load balancing requirements); and familiar with F5 platforms as well.

HP AIS Certified (Accredited Integration Specialist) - ProCurve Networking 2007

CCNA Certified (Cisco Certified Network Associate) – CSCO10412530

Knowledge and experienced to include NOC environment, Central Office, Facilities and Provisioning. Able to familiarize myself quickly in any network and come up with solution on the spot if required (such as a break/fix situation), although proper design would require a proper analysis (PDIOO) for changes to the infrastructure.

Knowledgeable and experienced with VMware ESX/GSX Servers, VMotion and SAN storage / blade centers. Network Architect: Stephen Jay Kuehl’s resume

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Knowledgeable and experienced with VoIP to include H.323, SCCP and SIP protocol(s); Cisco CallManager version 4.(x) thru 12

Very experienced with PDIOO for an IP trunking across IKE/IPSec tunnel mesh configuration scenarios with head end LD/LEC service; or PRI service onsite for out dialonly.

Very experienced with traffic shaping and QoS implementations (network wide - LAN/WAN switch/router/firewall; cross-platform).

Extensive knowledge of Cisco Unified MeetingPlace (as Lead Architect for Ford’s migration from British Telecom, drove the PDIOO for migrating and integrating into existing network infrastructure in all aspects).

Familiar with a variety of voicemail systems, PBXs, Integrated Access Devices and IVRs.

Very knowledgeable in IEEE 802.11x standard for WLAN, principals such as proper channel separation, power considerations, spectrum, frequency and density considerations to include 802.11N (a recent IEEE standard)

Knowledgeable in authentication protocols for RADIUS (802.1x) any EAP method (including EAP-FAST), as well, all wireless standard encryption methods availabletoday.

Knowledgeable of ISE & legacy TACACS for network device authentication as well other methods such as AD, LDAP, RADIUS, Novell. PROFESSIONAL EXPERIENCE

Health Alliance Plan / HFHS – Southfield,MI

Network Architect (September 2015 toApril2020)

Enterprise Edge to DR Internet Head End (PDIOO):

Implemented full eBGP routing prepending AS via route-maps desired pathways. Building out Infrastructure as a Service on track for full BCP (business continuity planning); Quarterly testing and run-book refinement. Network infrastructure (LAN / WAN / WLAN / Firewalls / Load Balancing) operate, optimize. Led design lifecycle and CAPEX with several major architectural evolvements to provide business efficiency, maximum up time, resiliency and technological adaptation. Cisco VPN (ASA) management, L2L SA, Remote Access VPN, Network Security, WLAN (Cisco), load balancing (F5 BIG-IP) Team Lead for projects to include: These 6 are examples to name themostrecent6 6 projects; please ask if curious about other project successes at HAP…

1. Core / Distribution / Data Center re-design to replace lifecycle Cisco data center technologies with ACI/Network Centric initial deployment model as well as NetScout nGenius and Gigamon due lifecycle and required by design changes as well. 2. Cisco ISE for 802.1X wireless migration fromNPS,ACS and AD direct authentication types; Cisco TACACS NAC; AnyConnect VPN as well; implement MFA in our 4 PSN ISE deployment; retiring ACS and MS NPS 3. PPDIOO of hybrid network architecture for new Troy, MI facility requiring a shared (HAP/HFHS) data center, server and user access dynamically. Leveraging Nexus multiple VDC(s) and route re-distribution (HAP: EIGRP); (HFHS: OSPF x2 AREAS); built the location to house roughly 1800 employees between both organizations. Over a 6 month soup to nuts overhaul; successfully met the business’s constraint for Thanksgiving weekend target move in (HAP req.) More information upon request. 4. Cisco NGFW PPDIOO; completed 3 full POC evaluations in response to our 1 year RFP – on internal criteria scoring Cisco 4110 NGFW and the Centralized MGMT appliance are at present in fulfillment; expecting to complete migration plan/strategy and implement Q1- Q2 2019

5. Disaster Recovery is now required for BCP with a workgroup recovery center in our Flint office. Currently lead architect planning, designing and implementing each part as the business approves for full eBGP autonomous failover testing and/or workgroup recovery testing from Flint while removing them from the WAN (VPLS encrypted over IPSec DMVPN) 6. Initial planning lead architect for HAP preparing a design to integrate ACI with HFHS using Multi-Site Data Center encapsulating VXLAN underlay; outing MPBGP inter-system for dynamic agility to share services and data while never wavering from any security or compliance requirements for either business’s interests. Organic, Inc. – Troy, MI

Senior Network Engineer (September 2014 to September 2015) Enterprise Edge Cisco ASA consolidation project (PDIOO). Leveraged AVPN infrastructure as part of Omnicom’s Network consolidation; eliminating several DMZ segments, streamlining Internet and WAN traffic. Also added redundancy (Active/Standby HA on ASA 5500x) and implemented full BGP routing (MAN / DS3)/Location using prep-ended route-maps and local preferences to set desired pathways. Maintaining, supporting, and optimizing network infrastructure (LAN / WAN / WLAN / Firewalls / Load Balancing). Cisco VPN (ASA) management, L2L SA, Remote Access VPN, Network Security, WLAN (Aruba Networks), load balancing (F5 BIG-IP), Core / Distribution re-design for Co-Located, centralized migration efforts and WAN leverage (AVPN route migration)

(HSRP, STP, 802.1Q, ISL, VSS, BGP (eBGP / iBGP), OSPF, SSO/NSF); Virtual Context Consolidation, VoIP (mixed SCCP / SIP) Projects to include: switch cut-over in NYC location to HP ProCurve 8212zl (edge); HP FlexFabric 11908-V Switch Series (JG608A) (core) Co-Lo Planning, Design, beginning phases of implementation of a centralized Data Center facilities (Secaucus, NJ and Cermak, Chicago, IL) Nexus 7K pair at primary DC in Secaucus with failover 7K in Cermak all running inside/outside VDCs & OTV between Data Centers. Network Architect: Stephen Jay Kuehl’s resume

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Internet Head End consolidation to AVPN WAN (Several locations) / prep for cutting over to Co-Lo centralized Enterprise Edge Network Architecture Design and Documentation: COS, QoS,ACLs, AnyConnect, ISE for 802.1x wired AAA Life Insurance Company – Livonia,MI

Senior Network Engineer (March 2014 to September2014) Network Architecture and Engineering solutions for AAA Life's highly complex network in rapidly growing development environment. Designing, installing, configuring, maintaining, supporting, and optimizing network infrastructure (LAN / WAN) while active in a multitude of simultaneous projects in parallel. Projects including VoIP (Cisco UCS), AVPN (MPLS hybrid: rfc4364), COS, QoS enterprise solution / IGP, WLAN (WLC / PI), load balancing, firewalls, VPN, Network Security, Disaster Recovery. Core / distribution / access switching engineering support and redesign in migration efforts to create distribution layer with Cisco Nexus platform (vPC); optimizing core and edge layer-

(HSRP, STP, 802.1Q, ISL, VSS, EIGRP,SSO/NSF)

PDIOO for enterprise web filteringsolution:

User VLAN (interesting traffic) > ASA WCCP > Websense HA > DC Agent / AD map US Medical Management – Troy, MI

Senior Network Engineer (March 2012 to November2013)

Lead Network Engineer for full organization's deployment and management of Cisco IPT

(Cisco Unified CM System version: 8.6.2.20000-2) infrastructure.

Lead Network Engineer for full organization deployment andmanagementofCiscoUnifiedMessaging

(Cisco Unity Connection version 8.6.1.20000-109)

LAN/WANnetworking

(static infrastructure; all Cisco and Brocade platform; MPLS PNT managed intranetenvironment

Network Security

managedourheadendfirewalls(CiscoASAHAenvironment-5010/5505s - managedACLs,designnewsolutions,implement and quicklyadapt remoteVPN(B2B andLAN)tunneled. B2B using variousencryption&hashingmethodsestablishedstandardsforLAN(IPSecoverL2TP). As well as clientless; AnyConnect; IPSec over L2TP tunneling engineering, implementationmaintenance

LeadNetworkEngineerforallCiscoWirelessdevices(WAP-WLCenvironmentwithWCS-in planning for newupgradestoPRIME)

DNS and DHCP daily A/CNAME/rDNScreationandDHCPscopecreationMACadministration,maintenance and integrationwithCCM/CiscoUC

Design and implementation of Barracuda 610WebFilterviaWCCPandAD/DC integratedauthenticationforusertologinSSOreporting

LeadNetworkEngineerpostimplementationforCiscoUnifiedCCM.CiscoUnifiedMessaging(UC) and CiscoUnifiedPresence.(CUPS)

LAN/WAN/DMZ (static ipv4, Cisco / Brocade, MPLSmanagedmanagementtoenterpriseedge). CSC – Warren, MI (shared resource for client Ascension Health Account for MIDET/MIGRA/MISAG regions) Senior Network Engineer (November 2008 to November2010) Network Architecture related project tasks (WAN/Firewall group):

Currently lead engineer for AVPN project to replace Frame Relay network. Planning phase complete; completing the design to include extensive testing,proof of concept and designdocumentationfortheclient.Extensivetestingisbeingdonetoensurecircuitandequipmentstability.

Using Bryce Schumacher’s design plan (AHIS), currently we are in the implementation phase for the new internet / Ext DMZ / Int DMZ. Turned up the two MIS 100M Opt-E-MANs; tested with Bryce thoroughly for eBGP failover. Assisted with network planning and configured all Cisco devices in the DMZ. Internal: 4507-Ewith2xSup6Es;External: 2x 3750G24portstackw/two neweBGPpeers.

Scheduled moving new head end to production and worked worked with Bryce on the planning phase. Connected 10G cabling to both cores and changed only routes to move healthweb (SSLVPN) appliance to new 4507-E; also moved MIGRA point-to-point to new DMZ. Now in production; we are slowlymigratingvendorsandB2Bconnectionstothenewservice.

Assumed approximately 20 – 30 % of Bryce Schumacher’s previous day to day activities with customer requests such as MAC work for firewall rule changes, B2B tunnels, proxy exceptions, DNS andDHCP.

RFP/POC for consideration for refresh platforms (data center). HP ProCurve scored highly in testing based on the proprietary HP Switch Meshing. Newer IRF technologies withNexusscoringhighinfabricsharingmodularity. Final architecture recommendation w/ scoring and design recommendations w/pricing proposed to the CIO for MIDET region for refresh DC(s) to improve performance, scalability andminimize layer 2 adjacency updates in a large VTP forest with VPC peering.

PDIOOofseveralnewOpt-E-MAN circuits for MIDET/MIGRAaswellasOpt-E-WANdesignsforregionalredundancyandWANconsolidation. PDIOOnewLAN,WANandlayer4solutionsforMIDETandMIGRAasasharedresource: Network Architect: Stephen Jay Kuehl’s resume

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PDIOO for the first Opt-E-Man head end at Genesys (using Nortel 5510 L3 switch); worked with AT&T to provision and local staff to cut over their East Flint campus fromMLPPP.

PDIOO for the redundant vendor “Velocity” connection using OSPF. FromGenesyscoretoJuniperSSG-5 to Velocity P2P T1 is the primary routed gateway; upon failover connection is reroutedtoB2BVPNtunneltoVelocityviainternetheadend.

Worked with AT&T on provisioning, set up and successfully tested the Genesys to St. JohnOpt-E-Man connection, worked closely with firewall teamonimplementationforconnectionstoRSDCinternalDMZ3750stack.

Workingwithfirewallgroupontheinternetheadendre-engineering for newOpt-E-Man, also“accessonlysites”:

New Internet Head End: Dual 100M EVC CIR multihomed via BGP4 to RSDC external DMZ 3750Gstack

New Internet Head End: 20M EVC CIR static failover to SJHS Cisco 3845 router(complete)

PDIOO for conversion of “access only” sites from frame relay PVCs to P2P T1 which entry to our network will handoff fromourvendorDMZ switches to the vendors Cisco 3660router.

Remote site installations for CheckpointUTM-1 firewalls as well as Sun firewalls at RSDC.

Workedcloselywithfirewallteamonchanges/planningwiththeDMZCisco3750Gswitchstacks(internal / vendor / ext)

PDIOO for a two-phase plan to decommissionHCLNorthwesternLabsfacility.Re-used (reconfigured) the 2 x 4506 cores for use at Providence Southfield needed for additional ports for VMservers. Network Engineering related tasks: local R&M of MIDET region:

Building, installing, supportingCiscoswitches,routers andwirelessequipmentprimarilyforhospitalsintheMIDETregion:

Supporting any issue arisingduringoncallrotation:Layer 2 / Layer 3 / Layer 4 (CSM) until complete service restoration.

IOS maintenance and upgrades, IP subnetting and documentation of all project tasks, changes or other information helpful to theMIDET Network team.

PDIOOforlocalchangestoMIDETnetworktoincludeLayer2–4changes. Documenting changes as accurately as possible.

TACACS / RADIUSmaintenance,additions / subtractions for requiredchangestotheassociatednetworkdevices.

Planning for new AVPN solution as stated below. Though coordinated group participation to learn the newer technology to ease cutover success.

PDIOO for core/edge switch port consolidation and refresh. Completed APC UPS refresh and initiated SNMP monitoring for several larger locations

Participated in team effort and led many aspects of PDIOO for entirely new wireless infrastructure for Macomb hospital for eCare deployment and performed same for StJohnMorossHospital.

Building, installing, supportingCisco4404/4402aswellas2106/2112 for MIDET/MIGRAwellasremoteMRGsitesforthesmallerWLCs.

Worked with desktop services as well as Services Delivery Manager to create a new standard and ongoing process between the departments for wireless evaluation and configuration at MRG sites (any location with connections of 1.544M or less). Primarily to correctly compensate for the lower density / re-authentication andDHCPrenewalfailureduetolinksaturation.

Building, installing, supporting all network equipment at a remote location. If large service outage and issues were application oriented, assisted with figuring out howthevendorsapplicationworkedtohelprestoreserviceasquicklyaspossible.

Network support for site to site Layer 2/3 connections. Primarily a MAN service over AT&T’s fiber backbone, frame relay, AVPN, PPP/MLPPP T1s

Maintain and update primary networkmonitoringsystem:IPSwitch’s What’s Up (MIDET’s networkmonitoringtool). Teoma Systems, Troy, MI

Data/Voice Engineer (July 2007 to September2008)

Position Brief: Maintained network infrastructure providing installation, support and MAC work with all data equipment for 100s of different customers nationwide. Also installed and provided support for Avaya IP and Digital phonesystems.

Configuration/Installation/Support of the following:

Juniper – SSG appliances, SA appliances, J-series routers, NSremote

Cisco –core/distribution; layer3/layer2 switches, routers, pix firewalls and VPN concentrators

Microsoft – 2008/2003/2000 server, Exchange2003/2000, SBS 2003/2000, ActiveSync, MOC, SharePoint, Vista/XP/2000

Symantec – BackupExec9/10/11/12, AV Corporate9/10, SEPM11

Barracuda – Spam Filter, WebFilter

Avaya–IPOffice(IP andDigital), IP Softphone

HP – ProLiant servers, robotic tapelibraries

IBM – xSeries servers(all)

Dell – PowerEdge servers (all), PowerVault(PV220s)

Examples of network technologiesandimplementationsperformedwitheachoftheabove:

Juniper – From basic configurations on SSG5s to complex multisite IKE mesh configurations, T1s, MLPPP, inbound services port forwarding, Anti- Spam filtering with SBL, deployed SA and integrated withADS Network Architect: Stephen Jay Kuehl’s resume

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Cisco – VLAN configurations, port trunking, Etherchannel, T1s, MLPPP, MPLS, internal (static / dynamic – RIP, EIGRP, OSPF) routing, firewall configurations

Microsoft – AD integration via LDAP or AD, Exchangemigrations/administration / deployments, new domain deployments,MS network administration, GPO andscripting,

Symantec – Backup setup / jobmodifications/data recovery analysis and recommendations, SEPMdeployments,SAV deployments

Barracuda –Deployedandadministerseveralspamfilters,deployed web filter and integratedwithAD

Avaya–SetupIPOffice(programming / installation), IP trunks, analog trunks, PRI service,MACworkforinstalledsystems,installed / configured Avaya IP softphoneoverIPSectunnelwithJuniperNSremote

HP – Installed / configured several ProLiant servers, RAID (install and recovery) and SCSI attached tapedrives

IBM–Installed/configured several xSeries servers, RAID (install and recovery), SUPmodules,SCSI attached tapedrives

Dell – Installed / configuredmanyPEservers,RAID (install and recovery) and SUP modules, SCSI for attached tape or DAS devices such as the PV220s.

Aside fromspecificvendorequipment/technologies I haveworkedwith,I havealsoperformedthefollowingservicesforourcustomers:

Maintained andmadechangestocustomersDNSrecords

Workedwithcarriers(AT&T primarily) on PRI / T1 / Flexreach turn-ups, issues and/or outages

Workedwithvendors(Juniper, Cisco, ect) when issuesariseandseeitthroughallthewayuntilissueisresolvedorabughasbeenidentifiedand turned over todevelopment

PerformedNetworkassessmentsforcustomerstoattainproperdistribution,access and network optimization

Performed virus removal (network wide as well assingleoccurrences)

Set up ActiveSyncandBlackberry(BESserveraswellasdesktop)on server sideandsetupforenduser Ford Motor Company, Dearborn, MI

Network Architect (March 2007 to July2007)

Implementation of Cisco Unified MeetingPlace 5.4 (4 systemRSNAconfiguration)

AD-MPDS-MPAS Directory Services Integration.

Implementation of Cisco UnityVoicemail.

Tier 3 support of above systems andEngineeringofSNMP/tools integration (TivoliNetView,HP OpenViewNNM,CiscoWorks,etc.).

WorkedwithRemedybasedticketingsystem(NIRD / GIRS) forproblem/resolutiondocumentation. Hewlett-Packard, Milford,MI

HP Field Engineer (January 2006 to March2007)

Advanced Telephony Project (ATP) Lead andAssist

VoIPNetworkCutoverLeadandAssist

Inventory of ALL items are verified and should be onsite for Network and Voice Cutover night. All items are to be accounted for or reported to HP for shipment prior to Voice Cutovernight.

Working closely with HP staff, AT&T and SBC, performed swap out of old routers (in most cases Cisco 2600 series routers for Cisco 2800 series routers).

If necessary, swap out switches if compatibility issues are found fromthesitesurvey.

Physically connect and test all newly provisionedT1circuit(s) on newRouter(s) PRI(s).

Physically connect and test for CallManager connectivity on Cisco 7600 series IP phones with one 7914 ExpansionModuleconnectedtooneof thephones.

SetupofprovisionedATA(s)or VG(s) and connect to Networkasdeterminedbysitesurvey.

If onsite, install and physically connect anyUPSdevices.

If time permits, locate a POTS line out for Teleconference Bridge on Voice Cutover night. Also if time permits, locate overhead paging unit for FXOportonrouteraswellasfindoutifthereisaNightbellthatwillneedtobeinstalledatthatsite(to be performedonVoiceCutovernight).

NewT1circuitsaredisconnectedandoldcircuitsre-connected to newrouter(s) PRI(s) after testing is complete.

BSA (Branch Site Admin) verifies everything is in workingorderbeforesigningoff.

VoIP Voice Cutover Lead and FlightTeam

Working closely with HP Project Managers, Cisco, AT&T and SBC performed rollout of Cisco 7600 series IP phones (somewithoneortwo7914 ExpansionModules)and physically connect newly provisioned T1 circuits to previously installedrouters.

Workingwiththesamepartiesinvolved,assistedwithperformingDIDswingandSRSTtesting.

Performedbaselineand“afterswing”testingaswellastroubleshootingofvariousunanticipatedevents.

Direct IBM technician to make any “in-closet” wiring to “breadcrumbs” within close proximity to installed ATA or VG device(s). Also, direct IBM Network Architect: Stephen Jay Kuehl’s resume

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technician to wire a RJ-45 (2 pair in use) toRJ-11 fromFXOport(RJ-45) to overhead pagingunit(RJ-11).

Verify and test all ATA or VG device(s) for desired functionality.

Work with BSA (Branch Site Admin) with logging in to CallManager server cluster. Go over basic functionality of setting up speed dial(s) and populating 7914 Expansion Module(s).

Install, configure andconnecttoserverswiththeAttendantConsoleapplication. Showenduser(or BSA) howtousetheapplication.

Once all testing procedures are complete, BSAwillsignoff.

Scaleofsitesperformedrangefrom30phonesto200phones.

ATP Day 2 Support (MondayafterATPSupport)

WorkingwithCiscoSystems,troubleshoot any problems customersmayexperienceinrelationtotheirnewlyinstalledCiscoIPphonesystem.

Trainer is onsite to answer any functionality questions about the phones; my primary concern is any technical issues the site may be experiencing that have to be fixed well in advance ofCOB.

Work closelywiththeBSA(BranchSiteAdmin)to ensureeverythingisworkingandperformingtosite’sexpectations.

InformBSAofhowtodialintotheHelpDeskifissuesareencounteredinthefuturefor“ATPSupport.”

Social Security Administration PC Rollout LeadTechnician

General PublicTrust(L1) Security Clearancerequiredandcompleted.

Direct Technicians andMoverstocompleterolloutprocessaswellascompleteallrelatedclientspecificneeds.

Basic rollout of newly manufacturedHewlett-Packard PCs. Some sites may require a DHCP release but most of the SSA sites handle this procedure themselves. As well, most SSA sites handle new PC imaging internally.

USPS Network Printer InstallationTechnician

General PublicTrust(L1) Security Clearancerequiredandcompleted.

WorkingwithSPOC(Site PointOfContact)determineprinter(s) location, Ethernet Port and IP address to be assigned to this device.

Once Truck Delivery Company arrives, working with HP and Delivery Company – we verify shipped itemSerialNumberandMACaddress(this is reported to HP department and SPOC for print queue creation and/orverification).

Delivery company un-box items andassistsHPFEwiththeassemblyofheavyitems.

HP FE inspects items for any noticeabledamage,connects device(s) and performpaperpathtestingondevice(s) onsite.

If printer is in workingorder,HP FE releases driver.

InformHPdepartmenttoperformDSSsetupandupgradefirmware.Inform if device(s) are a Mainframe or “U” printer at this time and if also a fax, what the fax numberis.

Cycle power to printer once firmware upgrade push iscomplete.

Test printing fromawindowworkstationbySPOCtoverifyfunctionality.

IfMainframeor“U”printer,test print is sent to queuebySPOCtoverifyfunctionality.

As HP FE, I go over basics of the functionality of thedevice(s) so that the SPOCknowshowtoprint,copy, scanandfax.

Once all testing andbasicoverviewiscompleted,SPOC signsoff.

Current installs of model 4345mfpprinters.

RBC Mortgage Company, Clearwater, FL

Systems Administrator (October 2002 to January2004)

Deployed Microsoft AD, MS Exchange, client/server (XP/2000) network environment and optimized share drives and other resources according to the Mortgage Company's business needs. (Worked weekends and after-hours on this project to accommodate fast paced work environment).

Responsible for administering theMortgageCompany'snetworkandsupport(WANandLAN).

Responsibleforallupgrades/installationsofsoftwareincludingoperatingsystems,office softwarepackagesandutilities. Raymond James Financial, Detroit,MI

Senior Technical Support Analyst (November 2001 to October 2002)

Provide solutions to a vast array of technology relatedproblems,issuesandquestions.

Conduct diagnoses of communication hardware/software to troubleshootconnectivityproblemsbetweentheclientandthehomeofficeaswell as remote connectivity issues (client to ISP,etcetera).

DesignateddepartmentalPrimaryDigestAuthor(Webmasterofthedepartmentalsupportintranetwebsite). Raymond James Financial, Birmingham,MI

Local Area Network Administrator / Branch TechnicalLiaison

(May 2000 to August 2001)

Provide support for branch Frame Relay, “in-closet” wiring or changes that needed to be madewithcircuitand/or backup Dial On Demand ISDN Network Architect: Stephen Jay Kuehl’s resume

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circuit.

Upgrade fromCisco2500SeriesRoutersto2600SeriesRouters.

Maintained Cisco Catalyst 1900 SeriesSwitches.

Experience in installing, configuringandmaintainingoperatingsystemsincludingWindowsNT4.0/2000 andNTServer4.0.

Installation, operation and configurationofVPNoverDSLanddial-up connections.

Implementation of DHCP addressing from static IPassignments.

Responsible for troubleshooting network and desktop problems and configurationerrors.

Responsible for maintaining Exchange Server Information Store to ensure optimalperformance.

Responsible for the computer hardware and softwarepurchasing.

Responsible for maintaining the proper network security and maintaining up-to-date user records of network configurations and entitlements/permission sets.

Performed P.C. maintenance and resource management once amonth.

Performed hardware moves and changes to existing P.C. configurations asneeded.

Responsible for working with Raymond James Information Technology software developers in troubleshooting and configuring Raymond James exclusivelymanufacturedsoftwarethatiscurrentlybeingusedbyusersatRaymondJamesbranchesacrossthenation.

EducatedusersonusageofMicrosoftOfficesuiteandbasicWindowsenvironmentfeatures. Delta Financial Corporation, Bloomfield Hills,MI

Senior Systems Administrator (January 1999 to May2000)

Responsible for building,maintaining and troubleshooting PC’s, for the company, as well as administering their network.

Responsible for integration project, which included changing the enterprise network infrastructure fromaDOSbasedClient/Server, Token Ring LAN environment, to a Windows based Client/Serverenvironment.

Experience in installing, configuringandmaintainingoperatingsystemsincludingWindows98andMSDOS.

Responsibleforallupgrades/installationsofsoftwareincludingoperatingsystems,office softwarepackagesandutilities. EDUCATION

ITT Technical Institute, Troy, MI (1997 -1999)

Associates Degree – Applied Science of Electrical Engineering Technology Oakland Community College, West Bloomfield, MI (1999 - 2000) Completed various courses including Business Law, Website Design I and II, JavaScript, Marketing and exam taken for MCP (Microsoft Certified Professional for MSO2000).

CERTIFICATIONS AND TRAINING

HP AIS Certified (Accredited Integration Specialist) - ProCurve Networking 2007 JNCIS-FWV independent study –present

CCNA Course directed by: Robert Fleury, CCIE

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