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Manager Service Representative

Jonesboro, GA
September 30, 2020

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Schandra Lyons-Farley

***** ******* ****

Hampton, GA 30228

470-***-**** H 404-***-**** C Email

Objective: To obtain a position with a company that will allow me to use my analytical and organizational skills to provide efficiency to process while increasing my knowledge of the business.

Knowledge & Skills: SAP, Ariba, Six Sigma Orange Belt Trained, proficient PC skills, Word, Excel, Access, PowerPoint, Outlook, customer service, ability to multi-task, analytical, strong organizational skills, accuracy and detail, conflict resolution, decision making, problem solving, delegation, coordinating, excellent communication skills, self sufficient, and a team player.

Work Experience:

GA World Congress Center Authority 7/07 thru 7/2020

Sr. Procurement Officer

Job Duties:

Write specifications for sealed bids and proposals; conduct sealed bid and proposal openings.

Administer major contracts/projects as required; conduct major and/or complex procurement activities.

Procure supplies, materials, services and equipment for the various departments.

Develop, implement and maintain policies and procedures for effective purchasing and inventory control.

Resolve disputes in invoice approval for purchased items.

Develop and maintain bid and vendor listings.

Advise departments on general market conditions/economic trends; advise on new products/materials available.

Research past purchases and project estimates of future requirements.

Assist external service vendors and service contractors.

Research products and services to ensure quality and price control.

Request informal written or telephone quotes on purchases when required in accordance with State purchasing rules and regulations.

Process requests for equipment repairs.

Process return of materials and equipment when necessary.

Maintain service and maintenance contracts as directed by the Purchasing Manager.

Prepare requisitions for distribution to department directors/managers.

Compose various reports as directed by the Purchasing Manager.

Assist external service vendors and contractors as required.

The Home Depot 2/02 through 9/06:

Supervisor Procurement Operations 11/2004-9/2006

Job Duties:

Responsible for six to twelve direct reports and supervision of additional temporary associates.

Co-managed department with fellow supervisor upon arrival in absence of manager

Project Manager of Hurricane/Natural Disaster for Procurement Operations

Project Manager of third party contractors offshore for Procurement Operations

Maintain all human resource records, time and attendance, and job performance.

Ensure adequate coverage is maintained in the department.

Develop and implement new processes to department and business partners.

Develop measurable and tangible goals and metrics for team/department.

Project implementation and coordination, ensuring that the correct equipment is available in the right quantities to support project rollouts

Source prospective vendors, requesting quotes, analyzing and making recommendations

Communicate with internal and external customer base and suppliers on equipment or product ETA’s, obtain POD’s and resolve invoicing discrepancies.

Provide support to business partners by providing ad-hoc reporting; negotiating prices, supplies and services with suppliers.

Conducting interviews with possible candidates for positions; terminating associates;

Work delegation.

Schandra Lyons-Farley

Continued Page 2

Lead Fixture Purchasing Coordinator 6/2004- 11/2004

Job Duties:

Supported Supervisors, Management and Professional Buyers

Trained associates as it related to their assigned area.

Provided feedback to additional training requirements for associates

Monitored the call queue using centervue and monitored the floor to ensure adequate coverage was provided for the department;

Point of contact for escalations

Leader of projects as assigned

Delegated work as needed to meet the need.

Purchasing Coordinator 2/2002- 6/2004

Job Duties:

Fielding all calls from stores and internal customers including fixture item requests, ordering fixture items for new/existing stores,

monitor all fixture/equipment ordered,

Ensure freight charges, availability, and timeliness of product delivery by working closely with store planners, buyers and contractors.

Also serving as Documentum liaison for the Purchasing team with the responsibility for scanning and indexing documents for team members

Assist with the training and development of new hires.

GreenPoint Credit 5/01 through 2/02:

Bankruptcy/Legal Clerk

Job Duties:

Loading bankruptcy accounts into system

Prepared 341 notices and balances on the account so they are part of the payment plans.

Prepared files for the attorneys, pulled documents needed for the 341 hearings

Posted all bankruptcy payments and prepared the batch work for deposit.

Assist in some collection of non bankruptcy accounts

Relieve receptionist desk if needed.

BellSouth Mobility/Cingular Wireless 9/96 through 4/01:

Customer Operations Assistant Manager

Job Duties:

Operated in call center environment

Answered general and in depth questions about cellular phones or phone use.

Verified credit of potential customers

Resolved billing issues, incorrect plans, pricing adjustments

Collection of past due accounts, or any other area of customer operations within the company.

Initiated new and renewed contracts for pricing plans, service, and equipment

Duties above performed while working under Welcome Call, Customer Relations, Financial Services and Customer Service Departments.


Savannah State College

Woodland High School/Tri-Cities High School

Diploma Received 6/89

Certification: Georgia Certified Purchasing Associate (GCPA) June 2014

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