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Location:

Malabon, Philippines

Posted:

September 30, 2020

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Resume:

Oversee end-to-end recruitment process for the company.

Managed recruitment for 7 key employees to date with average lead time for recruitment of 15 business days.

Conducted market research and analysis to determine proper recruiting techniques based on demographics and

backgrounds.

Oversee end-to-end recruitment process for the company. Manage a small team of recruiters who sourced, processed, and hired 100+ qualified applicants over the last 12 months. Regularly check and revisit recruitment process, and update them according to the current trend of hiring market. Build a connection with potential candidates by interacting with them through Facebook and Instagram.

Provided support to a Real Estate Agent based in Australia performing all administrative tasks such as data entry, email and calendar management, social media management, and all other tasks that may be required from time to time may or may not be related to the primary obligation.

TALENT ACQUISITION

Online Staff Sourcing Inc. Oct 2019 - 2020

TALENT ACQUISITION SUPERVISOR

VirtuallyinCredible Jan 2019 – 2020

RECRUITMENT SPECIALIST

VirtuallyinCredible Oct 2017 - Dec 2018

HR ASSISTANT

VirtuallyinCredible Sep 2016 - Sept 2017

VIRTUAL ASSISTANT

OutsourceWorkers Mar 2016 - Aug 2016

ROSEANNE

CARMELLI G.

SANTOS

H U M A N R E S O U R C E

PERSONAL PROFILE

CONTACT DETAILS WORK EXPERIENCE

Energetic and results-driven Human Resources Professional backed with 4 years experience in recruitment and 3 years in customer service. Facilitated interviewing and on-boarding of candidates. With the ability to motivate personnel to reach individual and department targets.

EDUCATION

UNIVERSITY OF SANTO

TOMAS

Espana, Manila

Bachelor of Science in

Commerce and Business

Administration, 2012

Major in Marketing

Management

REFERENCES

*Available upon request

Mobile: +63-918-*******

******************@*****.***

Worked in a team that provided customer service for an Australian oil and gas company.

Place, modify, and cancel orders as requested by customers. Monitor all requests and take ownership for all feedback and complaints received from customer.

Handles key accounts and hyper-care accounts that needs focus and has great impact on client’s business.

Responsible in monitoring on-time delivery of products. Ensure all information on documents and on the system are accurate.

Build relationship with customers by ensuring that all expectations are met.

Support was provided thru email, phone, fax and chat services Receives and logs internal and external customer

problem/request/issue and ensures proper documentation Performs customer request identification and follows defined procedures to resolve correctly.

Demonstrates understanding of the customer’s business needs and maintains high customer satisfaction ratings

Completes outbound customer contacts to resolve customer issues or recommend products or services, e.g., follow up on customer issues

Communicates issue resolution to requestors once complete details are provided in light of the query logged. ONLINE ENGLISH TEACHER

Bibo Global Mar 2016 - Apr 2016

ORDER PROCESSING SPECIALIST

Accenture Inc. Nov 2014 - Jan 2016

ACCOUNTS PAYABLE HELPDESK SPECIALIST

Accenture Inc. Mar 2012 - Oct 2014

ROSEANNE

CARMELLI G.

SANTOS

H U M A N R E S O U R C E

WORK EXPERIENCE

ACHIEVEMENTS/CERTIFICATIONS

Basic Labor and Employment Education (8 hours) -

Department of Labor and Employment Sep 2020

Managing Social and Human Capital - Wharton Online University of Pennsylvania (May 2020)

Competency-based Applicant Interview and Assessment - Businessmaker-Academy (2018)

Civil Service Passer – Professional Level (2016)

Registered Marketing Professional (2012) - Junior

Achievement of the Philippines Inc.(JAPI) and CAMBP CONTACT DETAILS