Bungdon Joseph

Address : House No ***,Road no. 0708,

Block 0307, Manama, Bahrain.

Phone : +973-********

Email : adgihw@r.postjobfree.com

Philosophy

All our dreams can come true, if we can have the courage to pursue them. – Walt Disney

EXPERIENCE

Sr. Duty Manager (Acting FOM), 2019

Al Manzil group of Hotels (1 Hotel and 3 Service Apartments), Juffair, Bahrain

1.Trains, cross –trains, and retrains all front office personnel.

2.Participates in the selection of front office personnel.

3.Schedules the front office staff.

4.Supervises workload during shifts.

5.Evaluates the job performance if each front office employee.

6.Verifies that accurate room status information is maintained and properly communicated.

7.Resolves guest problems quickly, efficiently, and courteously.

8.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

9.Reviews and completes credit limit report.

10.Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

11.Conducts regularly scheduled meetings of front office personnel.

12.Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

13.Upholds the hotel's commitment to hospitality.

14.Prepare performance reports related to front office.

15.Monitor high balance guest and take appropriate action.

16.Ensure implementation of all hotel policies and house rules.

17.Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

18.Monitor all V.I.P 's special guests and requests.

19.Review Front office log book and Guest feedback forms on a daily basis.

20.Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

21.Perform other duties as requested by management.

Team Leader, 2015 - 2019

Majestic Arjaan Rotana Hotel, Busatien District, Bahrain

*Doing the Attendance in Bayan Software (PMS) for the department

*planning the team vacation and adjusting according to business needs.

*Working on FBM for departmental Storage requisitions.

*Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

•Maintain effective communication with all related departments to ensure smooth service delivery

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

•Ensure all guest registrations are completed and correspond with Opera PMS guest information

Front Office Supervisor, 2014-2015

The K Hotel, Juffair, Bahrain

Responsibilities

Manage the day to day operation of the hotel, Make incident and Managerial report and hand over the concern authority

Brief all the staff and solve the work related problems. Taking the responsible representative of the hotel to guest

Responsible for ensuring that all charges of the day have been properly posted to the appropriate guest folio or master account

Handle the tasks of ensuring that all food and beverage outlets are balanced

Make sure that all miscellaneous and front office charges as well as adjustments have been posted and balanced out

Ensure that all the charges of the guest have been balanced and appropriate reports have been run and all supporting documentation is attached to the appropriate report

Handle the tasks of preparing and distributing managers’ report on a daily basis

Manually balance and directly deposit credit cards

Night Manger, 2012-2014

Al Raya Suites Hotel, Seef District, Bahrain

Responsibilities

Manage the night operation of the hotel, Make incident and Managerial report and hand over the concern authority

Brief all the night staff and solve the work related problems. Taking the responsible representative of the hotel to guest

Responsible for ensuring that all charges of the day have been properly posted to the appropriate guest folio or master account

Handle the tasks of ensuring that all food and beverage outlets are balanced

Make sure that all miscellaneous and front office charges as well as adjustments have been posted and balanced out

Ensure that all the charges of the guest have been balanced and appropriate reports have been run and all supporting documentation is attached to the appropriate report

Handle the tasks of preparing and distributing managers’ report on a daily basis

Manually balance and directly deposit credit cards

Front Office Trainee Supervisor, 2011-2012

Hotel Diva, Juffair, Bahrain

Responsibilities

Welcome and greet guests with great courtesy

Manage room reservations using a computerized reservations system

Address guests concerns and special requests in a professional and personable manner

Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed

Help guests with their things including luggage and other valuables

Get transport for customers and reservations in local restaurants

Answer telephone calls and transfers these to guest rooms

Take and relay telephone messages for hotel guests and others

Prepare bills, handle and process checkouts, take payments

Manage the hotels business center and other units if necessary

Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests

Deal with complaints and problems

Answer queries of guests about various information and services of the hotel

Do other administrative and hospitable functions assigned from time to time

Hotel Receptionist, 2010-2011

Falaj Daris Hotel, Nizwa, Oman

Responsibilities

Collect information needed by the hotel staff

Prepared letters and other correspondences

Did simple bank transactions and basic bookkeeping for the company

Responsible for ordering tokens for guests such as complimentary flowers and wine

Sorted and racked incoming mails

Prepared documents and business forms required by the government for compliance

Prepared agendas in staff meeting, wrote minutes and circulated these and other concerns to the staff

Ran errands and delivered messages

Did other administrative and logistical works

Hotel Receptionist, 2009-2010

The Park Bangalore, Bangalore, India.

Responsibilities

Collect information needed by the hotel staff

Prepared letters and other correspondences

Did simple bank transactions and basic bookkeeping for the company

Responsible for ordering tokens for guests such as complimentary flowers and wine

Sorted and racked incoming mails

Prepared documents and business forms required by the government for compliance

Prepared agendas in staff meeting, wrote minutes and circulated these and other concerns to the staff

Ran errands and delivered messages

Did other administrative and logistical works

EDUCATION

Manipur University

Bachelor of Arts.

2007-2010.

Naipunnya Institute of Hotel Management

Hospitality Management

2006-2009,

St. John Higher Secondary School

2003-2005.

PERSONAL INFORMATION

Civil Status: Married

Date of birth: March 18, 1988

Nationality : Indian

Interests: Tennis, Volley ball, mountain trekking, movies, Travelling, suspense stories

Contact this candidate