Front Office Desk
Resume:
Bungdon Joseph
Address : House No ***,Road no. 0708,
Block 0307, Manama, Bahrain.
Phone : +973-********
Email : ***********@*****.***
Philosophy
All our dreams can come true, if we can have the courage to pursue them. – Walt Disney
EXPERIENCE
Sr. Duty Manager (Acting FOM), 2019
Al Manzil group of Hotels (1 Hotel and 3 Service Apartments), Juffair, Bahrain
1.Trains, cross –trains, and retrains all front office personnel.
2.Participates in the selection of front office personnel.
3.Schedules the front office staff.
4.Supervises workload during shifts.
5.Evaluates the job performance if each front office employee.
6.Verifies that accurate room status information is maintained and properly communicated.
7.Resolves guest problems quickly, efficiently, and courteously.
8.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
9.Reviews and completes credit limit report.
10.Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
11.Conducts regularly scheduled meetings of front office personnel.
12.Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
13.Upholds the hotel's commitment to hospitality.
14.Prepare performance reports related to front office.
15.Monitor high balance guest and take appropriate action.
16.Ensure implementation of all hotel policies and house rules.
17.Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
18.Monitor all V.I.P 's special guests and requests.
19.Review Front office log book and Guest feedback forms on a daily basis.
20.Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
21.Perform other duties as requested by management.
Team Leader, 2015 - 2019
Majestic Arjaan Rotana Hotel, Busatien District, Bahrain
*Doing the Attendance in Bayan Software (PMS) for the department
*planning the team vacation and adjusting according to business needs.
*Working on FBM for departmental Storage requisitions.
*Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
•Maintain effective communication with all related departments to ensure smooth service delivery
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
•Ensure all guest registrations are completed and correspond with Opera PMS guest information
Front Office Supervisor, 2014-2015
The K Hotel, Juffair, Bahrain
Responsibilities
Manage the day to day operation of the hotel, Make incident and Managerial report and hand over the concern authority
Brief all the staff and solve the work related problems. Taking the responsible representative of the hotel to guest
Responsible for ensuring that all charges of the day have been properly posted to the appropriate guest folio or master account
Handle the tasks of ensuring that all food and beverage outlets are balanced
Make sure that all miscellaneous and front office charges as well as adjustments have been posted and balanced out
Ensure that all the charges of the guest have been balanced and appropriate reports have been run and all supporting documentation is attached to the appropriate report
Handle the tasks of preparing and distributing managers’ report on a daily basis
Manually balance and directly deposit credit cards
Night Manger, 2012-2014
Al Raya Suites Hotel, Seef District, Bahrain
Responsibilities
Manage the night operation of the hotel, Make incident and Managerial report and hand over the concern authority
Brief all the night staff and solve the work related problems. Taking the responsible representative of the hotel to guest
Responsible for ensuring that all charges of the day have been properly posted to the appropriate guest folio or master account
Handle the tasks of ensuring that all food and beverage outlets are balanced
Make sure that all miscellaneous and front office charges as well as adjustments have been posted and balanced out
Ensure that all the charges of the guest have been balanced and appropriate reports have been run and all supporting documentation is attached to the appropriate report
Handle the tasks of preparing and distributing managers’ report on a daily basis
Manually balance and directly deposit credit cards
Front Office Trainee Supervisor, 2011-2012
Hotel Diva, Juffair, Bahrain
Responsibilities
Welcome and greet guests with great courtesy
Manage room reservations using a computerized reservations system
Address guests concerns and special requests in a professional and personable manner
Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
Help guests with their things including luggage and other valuables
Get transport for customers and reservations in local restaurants
Answer telephone calls and transfers these to guest rooms
Take and relay telephone messages for hotel guests and others
Prepare bills, handle and process checkouts, take payments
Manage the hotels business center and other units if necessary
Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
Deal with complaints and problems
Answer queries of guests about various information and services of the hotel
Do other administrative and hospitable functions assigned from time to time
Hotel Receptionist, 2010-2011
Falaj Daris Hotel, Nizwa, Oman
Responsibilities
Collect information needed by the hotel staff
Prepared letters and other correspondences
Did simple bank transactions and basic bookkeeping for the company
Responsible for ordering tokens for guests such as complimentary flowers and wine
Sorted and racked incoming mails
Prepared documents and business forms required by the government for compliance
Prepared agendas in staff meeting, wrote minutes and circulated these and other concerns to the staff
Ran errands and delivered messages
Did other administrative and logistical works
Hotel Receptionist, 2009-2010
The Park Bangalore, Bangalore, India.
Responsibilities
Collect information needed by the hotel staff
Prepared letters and other correspondences
Did simple bank transactions and basic bookkeeping for the company
Responsible for ordering tokens for guests such as complimentary flowers and wine
Sorted and racked incoming mails
Prepared documents and business forms required by the government for compliance
Prepared agendas in staff meeting, wrote minutes and circulated these and other concerns to the staff
Ran errands and delivered messages
Did other administrative and logistical works
EDUCATION
Manipur University
Bachelor of Arts.
2007-2010.
Naipunnya Institute of Hotel Management
Hospitality Management
2006-2009,
St. John Higher Secondary School
2003-2005.
PERSONAL INFORMATION
Civil Status: Married
Date of birth: March 18, 1988
Nationality : Indian
Interests: Tennis, Volley ball, mountain trekking, movies, Travelling, suspense stories
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