Professional Customer Representive
Resume:
Perkinston, MS *****
******@*****.***
Customer Service Representative: Utilizing my education, training and professional experiences. I am dedicated and motivated to maintain customer satisfaction and contribute to company's success
Work Experience
Pool Guest Attendant
Beau Rivage Casino and Resort – Biloxi, MS
March 2020 to Current
40 hrs. per week
- Perform duties related to pool maintenance and general cleaning of pool area as well as handing out towels and enforcing pool regulations.
- Assisted with guest problems and complaints to the guest’s satisfaction in a timely manner.
- Ensures that guest service expectations are exceeded by catering to their individual needs.
- Excellent customer service skills.
- Have interpersonal skill to deal effectively with all business contacts.
Teacher
Applegate Academy - Biloxi, MS
May 2019 to August 2019
40 hrs. per week
-planned the summer camp program activities and communicated with business regarding set up/scheduling different activities and conformation.
-supervised and transported summer camp children on various field trips
-prepared certain meals while off facility location
-provided a safe and fun learning environment and experience
-in charge on money to pay for field trips and organized cash money for kids brought to spend during field trips
-good communication with parents and children regarding planned activities and upcoming events
-cleaned whole room before end of shift
Customer Service Associate
Home Depot - Hattiesburg, MS
January 2018 to May 2018
40-50hrs per wk.
-maintained a safe, clean an organized work area
-greeted in a positive and friendly manner
- assisted customer questions and needs
-prepared on-line/ in-store pre orders for pick up
-kept inventory on special order items
-ensured all returned special orders or in-store purchases were properly documented and either returned to vendor, re-sold back on the floor
-maintained a register to better assist the customer by providing a friendly checkout (checks, credit cards, cash)
-took incoming customer and vendor calls to assist with questions or redirected to appropriate
Department
-processed credit card applications, as well as completing payments, assisted with balance inquiries and credit limit
-managed quality control by tagging defective merchandise to returned to vendor
-maintained a clean and safe working environment
CNA - Certified Nursing Assistant
Azalea Gardens - Wiggins, MS
October 2017 to December 2017
80 every two wks. @ $10.00 hr.
-responsible for total care of residents on the assigned unit
-assisted with meal services
-ensured each patient room was cleaned as needed to prevent infection
-catheter care, diaper changing, in bed bathing if needed, changed clothes if soiled, assisted with A.M. clothing changes into day wear or bedridden patients had clean gown and undergarment to start the day
-helped/assisted ambulatory and non-ambulatory patients to meals and/or activities
-computerized nursing reports at the beginning and end of every shift
-documented ADLs for each resident responsible for
-responded to residents call alarms in prompt and friendly manner
-maintained communication with residents and family members to develop a friendly and positive relationship
Kitchen Supervisor
Family Lanes - Wiggins, MS
June 2016 to December 2016
30-40 Hrs. wk. @ $9.75 hr.
-in charge of food preparation
-prepared/cooked to order for customer
-kept inventory of food supply ordered and stocked when orders came in
-maintained computerized register for customer orders: transactions credit cards or cash
-cleaned/washed kitchen equipment, disinfected all solid surfaces, dining room, swept/mopped after shift, dining room, front/back kitchen with disinfectant
Manager for privet business owner
RGV Alliance - Gulfport, MS
August 2013 to December 2015
30 Hrs. per wk. @ $15.00 per hr.
-Managed all incoming /outgoing transactions (cash, credit cards, checks)
-payroll weekly
-bank deposits
-inventory
-balanced account daily: deductions, tax information for business expenses
-weekly bank deposits
-calculated monthly earning and deductions (mileage, gas experience, business expenses)
-adjusted weekly write off per business activities
-prepared business books to be submitted to accountant
-fax need documents to other businesses
Georgia State Pre-K Teacher
Kid Central Learning Center - Cumming, GA
February 2008 to August 2009
40 hrs. wk. @ $14.00 hr.
-Prepared lessons based on the state guidelines
-Encouraged critical thinking and promotes problem solving skills.
-Help develop the children socially, emotionally, physically and intellectually through play so they will be better equipped to adjust to the school years ahead
-Written daily reports are filled out each day to describe what each child learned and accomplished throughout their time at school
-Planned teachers to structure their lessons around various academic styles and abilities. -Provided a safe and fun learning environment for 20 children
-Planned weekly lessons plans based on the curriculum specified themes or created one based on holidays or special events
-Maintained an organized classroom
-Made sure that the supplies were well stock in each center and every activity
-Held parent/teacher conferences
-Made sure that the key areas of development were presented in every activity or in centers
(Physical, Social Emotional, Cognitive Reasoning)
-Always insuring that each activity is age and developmentally appropriate Parent/Teacher conferences regarding observed and documented works collected
-Constructed a portfolio for each child (assessment booklets, random art work, writing samples, dictations, copy on notes/letters to or from parents
Medical Assistant
North Chattahoochee Family Physicians Johns Creek Pkwy - Duluth, GA
June 2007 to February 2008
10.00 per wk. @ $10.00 per hr.
BACK OFFICE
-took vitals
-EKG
-administered immunizations
-gave injections as needed per doctor
-assisted with wound care
-set up appointment with hospitals or specialist if ordered
-verification of insurance for MRI, CT, X-Ray
-prepared patients charts for next day appointment
-scanned patients medical records to upload to computer for electronic charging
Very familiar with Medical Terminology
FRONT OFFICE
-updated patients chart (scanning into EMR,)
-pulled charts for current/future apt
-communication with office physician/outside
- faxing medical records to requesting offices
-filed charts after returned
-in-charge of medical records faxed from outside offices
ensure document scanned/input chart
Medical Assistant
Comprehensive Orthopedic Group (closed) - Cumming, GA
February 2006 to May 2007
40hrs. per wk.
-pre-op and post -op care surgical care
-casting \splinting
-suture and staple removal
-x-rays (all body parts)
-venipuncture
-joint care/injections
-patient care and charting through EMR
-procedure scheduling
-insurance/per-certification for price required outside the office
-medication refills
-answered patients questions in person and/or by phone nurse call line
-communication between other providers
Medical Assistant
North Fulton Urology - Roswell, GA
October 2006 to December 2006
40 hr. wk.
-Collected urine specimen from each patient brought back
-preformed urine analysis with a dip stick and culture if requested by doctor
-used the centrifuge to spin urine to prepare microscopic urine slide
- centrifuge: blood for separation to be picked up by lab
-bladder scan
-KUB x-ray
-catheter insertion (in\out)
- prepared semen slides on for microscopic analysis
-procedure assistance: cystoscopy, vasectomy, prostate biopsy, stent removal
- prepared sterile trays for procedures
-washed and cleaned and sterilized equipment using the autoclave
-knowledge of sterile and sterilization techniques
-maintained and cleaned room before and after every patient
-medication refills
-answered questions and returned calls from nursing call in
Medical Assistant
Dr. Stephan Blank - Atlanta, GA
August 2005 to October 2005
EXTERNSHIP 25-30 hrs. wk.
-assisted doctor with female exams
-thin prep pap smear assist/and culture
-venipuncture
-procedure assistance
-post-partum follow-up exams
-follow up with patient regarding test results
-cleaned room before and after each patient
Lead Summer Camp Teacher/Georgia State Pre-K Teacher
Kids R Kids - Alpharetta, GA
July 2001 to August 2005
40 hrs. wk.
-Provided a safe and fun learning environment for 20 children
-Planned weekly lessons plans based on the curriculum specified themes or created one based on holidays or special events
-Maintained an organized classroom
-Made sure that the supplies were well stock in each center and every activity
-Held parent/teacher conferences
-Made sure that the key areas of development were presented in every activity or in centers
(Physical, Social Emotional, Cognitive Reasoning)
-Always insuring that each activity is age and developmentally appropriate Parent/Teacher conferences regarding observed and documented works collected
-Constructed a portfolio for each child (assessment booklets, random art work, writing samples, dictations, copy on notes/letters to or from parents
Lead Summer Camp Teacher/After School Teacher
Kids R Kids - Alpharetta, GA
May 2001 to October 2002
40 hrs. wk.
Summer Camp
-Provided fun and exciting activities for the summer camp kids throughout summer
-Supervised field trips of 30-40 kids, delegated responsibility to the two other assistants
-Managed and maintained fun, exciting and safe learning environment
-Provided a safe, friendly and team-oriented learning environment. -Managed and maintain the after-school children ages 5-12
-Kept a schedule for activities to not interfere with homework
-Assisted with homework when asked also encouraged some of the older kids to help the younger ones (peer mentoring)
-Scheduled activities on Fridays and non-school days
-Provided after school snack
-Kept up on open communication between kids, teachers and parents
After School
Front Desk Associate/Receptionist/guest services
Country Inns & Suites - Savannah, GA
May 1999 to May 2001
-Public relations: ensure guest treated with courteously/ professionally throughout their stay
-Effectively communicate verbally and written
-Excellent customer service skills, out-going, computer skills, dedicated ensuring guest have a comfortable and positive experience
- guest check-in and checkout in a friendly courteous manner
-Able to operate all aspects of the front desk computer system
-Proper identity and credit established, all postings, cash transactions, account settlements are handled correctly according to policies
-Balanced and prepared individual paperwork at checkout
-Assist guest problems and complaints are handled in a professional manner
-Maintain a clean lobby and work area
Education
Certified Nursing Assistant
Mississippi Gulf Coast Community College - Gulfport, MS
August 2015 to June 2016
Certificate in Medical Assistant
Georgia Medical College - Norcross, GA
August 2004 to July 2005
Associate in Early Childhood Education in Early Childhood Education
Savannah Technical College - Savannah, GA
January 1999
Skills
Customer Care, Customer Service, CSR, Customer Support, Windows 8, word (3 years), Word, Works, Excel (1 year), Teaching, Lesson Planning, Electronic Medical Records (2 years), Medical Terminology (4 years) Organizational Skills, CPR, Time Management, retail sales, Marketing Sales Skills: Influence & Negotiation
Highly Proficient Using influence and negotiation techniques to engage with and persuade customers. Written Communication
Familiar Measures a candidate's ability to convey written information using proper grammar rules. Verbal Communication
Proficient August 2019 Speaking clearly, correctly, and concisely. Call Center Customer Service
Familiar Measures a candidate's ability to demonstrate customer service skills in a call center setting. Memorization & Recall
Completed Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time. Scheduling
Familiar Cross-referencing agendas and itineraries to avoid scheduling conflicts. Active Listening
Proficient Actively listening and appropriately responding in conversations.
Knowledge of Early Childhood Development
Expert Knowledge of the development of children ages 0-3 and of ways to foster that development. Indeed, Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional
CPR
Time Management
Organizational Skills
Teaching
retail sales
Certifications and Licenses
Add your certifications
Additional Information
Assessments
Your Completed Assessments
Human Resources Skills: Recruiting
Completed
Electronic Medical Records Knowledge
Proficient
Medical Receptionist Skills
Highly Proficient
Receptionist
Proficient
Youth Program Counselor
Familiar
High School Classroom Management
Highly Proficient
Reliability
Familiar
Teaching Skills: Elementary Lesson Planning
Completed
Knowledge of Early Childhood Development
Expert
Teaching Skills: Elementary Classroom Management
Completed
Active Listening
Proficient
Memorization & Recall
Completed
Scheduling
Familiar
Problem Solving
Completed
Verbal Communication
Proficient
Written Communication
Familiar
Sales Skills: Influence & Negotiation
Highly Proficient
Administrative Assistant
Familiar
Social Media
Completed
Attention to Detail
Completed
Customer Focus & Orientation
Familiar
Critical Thinking
Completed
Customer Focus & Orientation
Highly Proficient
Call Center Customer Service
Familiar
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