Office Assistant Customer Care
Resume:
Janice Coulter
Sugar Hill, GA
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Viking Fence Company, LLC - Roswell, GA
April 2010 to Present
*Responsible for taking incoming calls from customers, setting up appointments for salespeople, and scheduling fence installations.
*Delivering materials to crews and taking documents to various vendors when needed.
*Assisted company owner with various duties as needed. Concierge
Celebreation Village Senior Living - Suwanee, GA
February 2018 to January 2019
*Responsible for assisting administration & ensuring that all aspects for the front desk were taken care of.
*Handled stressful situations with a calm demeanor and pleasant manner.
*Excellent communication skills with residents and family members. Concierge
Belmont Village Senior Living - Suwanee, GA
May 2016 to March 2018
*Responsible for assisting administration & ensuring all aspects of the front desk were taken care of.
*Handled stressful situations with a calm demeanor & pleasant manner.
*Excellent communication skills with residents & family members. Office Assistant
Coulter and Associates - Watkinsville, GA
January 2010 to March 2016
*Responsible for many office functions, including invoice delivery. and collections, answering office phones, making document deliveries, and scheduling meetings for staff.
* Personally assisted attorney Gary Coulter with various day to day office functions and customer related issues.
Education
High school or equivalent
Towers High School - Decatur, GA
June 1965 to June 1968
Skills
• Customer Care
• Customer Service
• Call Center
• Customer Support
Assessments
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ e7c554801bd84e1d35332d74d55f1cf6eed53dc074545cb7
Personality: Customer Service Fit — Proficient
October 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/3a96e908027945320578dc8f170cb4d8eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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