Customer Service Assistant
Resume:
Ashley Mattingly
Brandenburg, KY 40108
*****************@*****.***
OBJECTIVE
To fully establish myself within a growing company in which I have opportunities to advance within.
EXPERIENCE
MCM CPAs & Advisors; Jeffersonville, IN — January 2018 – Present
Accounting Services Senior Associate; Process and review accounts payable for 12 businesses; Process accounts receivable for 4 businesses; Prepare and submit data for 11 client monthly closing periods, including but not limited to pulling and reconciling bank statements and credit card statements, compare and verify inventory data, pulling and importing payroll data for 6 businesses; Broad knowledge and daily use of Intacct, QuickBooks, Alliance, Kronos, Paycor, Accounting CS and Advanced Payroll Services software’s; Process and review monthly sales tax filing and payments for 12 businesses in 7 different states; Process quarterly modified business tax for 1 business; Process quarterly and yearend tax returns for 7 businesses; Process and review preparation for 1099 filing for 12 businesses; Process and review 11 client’s payrolls including weekly and/or monthly payroll tax filing and payments; Daily use of Microsoft Word, Excel, and Outlook; Assisted in the implementation of a new time saving software, Plate IQ; Train new employees on processing accounts payable, sales tax, tax payments, and Plate IQ software; Required to meet multiple weekly, monthly, quarterly, and annual deadlines for all accounts; Able to effectively multi-task and meet various demands; Excellent time management skills; Recognized for going above and beyond and working extra when needed for the firm; Working from home and exceeding deadlines.
Meade County Bank; Brandenburg, KY — May 2007 – January 2018
Customer Service Associate and Bookkeeping Assistant Supervisor; Assist customers in person and by phone; Assist in training new personnel as well as new Supervisors; Manage and disperse quarterly payouts for stock holder investments; Balance various accounts including but not limited to Money Orders, Christmas Club, and Stock Holders; Aid personnel within other branch locations regarding any issues that may arise; Manage drive thru tellers and assist as needed; In charge of daily reporting of ATM as well as weekly balancing; Balance teller drawers minimum of twice daily; Provide customer service answering phone calls; Oversaw conversion of new telephone system as well as trained all personnel; Order office supplies as needed.
Best Stop Valero; Ekron, KY — May 2006 - May 2007
Customer Service Associate and Cashier; Balanced register; Ran nightly reports for cash register as well as lottery; Ran gas reports to determine totals in tanks for ordering purposes; Balanced cash register daily.
EDUCATION
Elizabethtown Community and Technical College; Elizabethtown, KY — 2008-2009
Completed some general education courses.
SKILLS
Possess great leadership skills; Good communication attributes; Strong computer skills; Excellent customer service skills; Very organized; Dependable and always on time; Ability to work under pressure; Skilled in conflict resolution; Great multi-tasker; well versed in Microsoft Office; Excellent oral skills.
Ashley Mattingly
5720 Midway Rd.
Brandenburg, KY 40108
*****************@*****.***
References
Anna Swanson
Friend
585 Riverview Road
Payneville, KY 40157
Vickie Staples
Previous Supervisor, Meade County Bank
75 Knollwood Drive
Brandenburg, KY 40108
Travis Flaherty
Friend
750 Cherokee Road
Brandenburg, KY 40108
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