Desktop Support, Cashier, Data Capturer, Helpdesk Support

Sesethu Molefe

** ****** *******, ********* *******. Southernwood, East London, EC; SA

E-mail: ****************@*****.***

Mobile: +27-78-571*-*** / +27-73-368-****

ID No: 861**********

License Code: 08

Vehicle: Own Vehicle

OBJECTIVE

A highly dedicated, self-motivated, and hard-working IT professional, with good management and interpersonal skills, who is effective working either as an individual or in a team and has good communication skills at all levels of an organization.

Work Experience

11/12/2019

30th April 2020

System Administrator (Contract)

Daily Dispatch; Eastern Cape; SA

Skills

Responsibilities:

Ensuring the implementation of infrastructure and hardware support. Ensuring the installation and support of servers in the data center. Review & Implement ICT policies. Providing support, ensure systems availability, and user account management, etc. Maintain IT asset registers in various local offices. Facilitate the disposal process of IT assets and provide technical support for redundant and obsolete items. Perform periodic security monitoring to identify possible intrusions. Ensure that all desktop and laptops have anti-virus software, conduct regular updates, and data recovery. Identify, Manage, and Report Risk. Improve IT service quality for staff to experience fewer repeated incidents and focus efficiently on identifying the causes. Resolve problems as underlying causes identified and corrected within the agreed SLAs. Analyze urgency and the resources required to effect temporary and permanent solutions to the problems. Help Desk administrator. Providing first level telephone support to end users on hardware, software problems. Register calls on the help desk system, route, and manage incoming calls. Resolve a variety of basic and complex problems related to desktop, hardware, and software in a distributed computing environment during initial problem contact from the customer. Classify the level, priority, and nature of the problem. Interpret and communicate complex technical information to non-technical users and colleagues. Creating Email, Setup, and maintenance on MS Exchange server. Creating user accounts on Active Directory. Office Peripherals Support – E.g. Printers, Scanners, Laptops, Desktops. Maintaining a virus backup server.MS Exchange 2003, 2007 and 2010,2013,E365 Support.Data capturing and filling.Active Directory /Domains and Workgroups, Terminal Servers.TCP/IP Networking in Windows environment, DNS, DHCP, VPN, RDP, FTP, and GN3 experience.Hardware support and installations.Software support and installations.Upgrades of new computers. Printer sharing and troubleshooting, Preventative maintenance HSD Telephone system. Involved in getting quotes for printers, toners, and do orders. Maintaining the daily and weekly backups.1st Level Network support and administration.Telephone repairs and assistance. Providing remote assistance to the journalist, helping them with accounts, email, and connecting issues via VPN.

1st & 2nd Level Network Support and Administration.

Printer diagnostics and repairs.

Office365, 2016,2010,

VOIP

Video Conferencing

Wireless support

Management of Information Systems

Mac OSX

MS Windows 7, 8/8.1 and 10

Creating users accounts on Active Directory

Active Directory /Domains and Workgroups, Terminal Servers, Wireless

Data capturing and filling.

MS Windows 2008 Server,2012 Server

01/09/2011

30/10/2019

Retrenched

System Administrator

Daily Dispatch; Eastern Cape; SA

Skills

Responsibilities

●Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems

●Asset register control

●Upgrades of new computers. Install, maintain and support new applications

●Supporting Users on both hardware and software applications.

●Administer backups and restores

●Performance monitoring. Ensuring correct software is loaded onto the user’s machine before delivery.

●Front Line Desktop Support via Telephone or Service desk initiated requests.

●Troubleshoot problems over the phone or via remote desktop technologies.

●Establishing a good working relationship with the business and 3rd party’s

●Review of services, patching, and Anti-Virus

●Systems monitoring. File storage Servers.

●Telephone repairs and assistance.

●Daily checkups of pages on Tark

●Working remotely helping journalist with accounts issues and email issues, connecting via VPN

●Setting up Video Conferencing. Entry-level servers

●Experience with various Anti-virus software.

●TCP/IP Networking in Windows environment.DNS, VPN, RDP, FTP, GN3 experience

●Maintaining I.T. records and tracking.

●HSD Telephone system.

●Involved in getting quotes for computers and laptops, printers and toners, and do orders.

●Providing first level telephone support to end users on hardware, software problem

●Register calls on the help desk system, route, and manage incoming calls.

●Experienced in creating Email Setup, maintenance.

●Office Peripherals Support – E.g. Printers, Scanners, Laptops, Desktops, Phones

●Maintaining virus backup server

●Firewalls exp - Sophos,

● Understanding of VLANs, LAN

1st & 2nd Level Network Support and Administration.

Printer diagnostics and repairs.

Office365, 2016,2010,

VOIP

Video Conferencing

Wireless support

Management of Information Systems

Mac OSX

MS Windows 7, 8/8.1 and 10

Creating users accounts on Active Directory

Active Directory /Domains and Workgroups, Terminal Servers, Wireless

Data capturing and filling.

MS Windows 2008 Server,2012 Server

02/2006

11/2007

Part-Time Jobs

Data Capturer

Youth Survivor General Trading

Skills

●Training youth at schools about HIV life skills

●HIV life skills game for youth

●Creating Certificates and registers

●Manage data capturing processes,

●Communication and Reporting

●Visiting different schools in the Eastern Cape

05/05/2008

30/08/2008

Cashier

Steers Restaurant

●Handle cash, credit, or check transactions with customers

●Issue change, receipts, refunds, or tickets

●Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

●Greet customers when entering or leaving the establishment

●Pleasantly deal with customers to ensure satisfaction

●Monitoring the status of placed orders and encouraging the workers for faster preparation of orders

●Assuring the quality of food and arrangement of dishes are as per the standards marked by the higher authorities

●Maintaining detailed records of served orders and collected cash

●Assisting in general daily cash reports

01/09/2008

30/08/2011

Cashier

Prestons Liquor Store

●Handle cash, credit, or check transactions with customers

●Scan goods and collect payments

●Ensure pricing is correct

●Stocktaking of goods

●Issue change, receipts, refunds, or tickets

●Redeem stamps and coupons

●Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

●Make sales referrals, cross-sell products, and introduce new ones

●Resolve customer complaints, guide them and provide relevant information

●Bag items carefully

●Greet customers when entering or leaving the establishment

●Maintain clean and tidy checkout areas

●Keep reports of transactions

●Process returns and checks to see if items are damaged

●Answer customers' questions and get a manager if the answer doesn't solve the issue

●Bag, box, or wrap packages

●Pleasantly deal with customers to ensure satisfaction

5 05/2008

3 08/2008

Shop Assistant/Cashier

Mr. Price Sport

●Ensure pricing is correct

●Stocktaking of goods

●Issue change, receipts, refunds, or tickets

●Redeem stamps and coupons

●Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

●Make sales referrals, cross-sell products, and introduce new ones

Qualifications

Formal Education

Certificates

2006: Matric

English, Xhosa, Mathematics, Accounting, Business Economics, and Economics

2014: A+& N+

2018: Mitigating Project Management Failures

11/2010: Diploma. Information Technology

Information Systems I, II & III Information Technology Skills I, Electronic Commerce I, Quantitative Techniques Module I & II, Graphical User Interface, Support Services II & III, and System Software I & II. Business Information System I&II. Visual Basic I V6.Upgrading, Maintain & Troubleshoot PC.

2008:IT Certificate

2008: IT Skills Certificate

Current Studies

MCSA & MCSE 2016

KNOWLEDGE AREAS

Experience on Microsoft Exchange Server 2008

Perform testing of equipment that has been repaired, before returning the equipment to the user.

Experience on Symantec Endpoint Protection and McAfee Anti-Virus software

Experience with HP, Acer, Mecer, Proline, Dell Notebooks, and Desktops, Macbook.

Logging calls to the helpdesk system.

Setting up new configurations for computers including OS image deployment

Maintaining a register for ICT equipment upgrades/repairs.

Setting up new computers and joining them to the domain.

Knowledge of Windows Operating Systems XP, Vista, 7, 8 and 10

Install, configure, and upgrade software applications including rollout project.

Experience in Boardroom PC and VC systems. Prepare VC Connections.

Knowledge of Backups and Restore

Monitoring computer hardware performance and diagnose system issues.

Remote desktop support.

Installing and configuring computer hardware, printers, and scanners.

Replacing worn or defective parts and clean computer hardware according to the manufacturer’s specifications

Installing, monitoring, and maintaining computer systems and networks. Installation, re-installation of MS operating system, drivers, and relevant MS software

Setting up accounts for new users

Troubleshoot and resolve software application and OS related problems.

Repairing and replacing equipment

1st line desktop troubleshooting and 2nd line

Working knowledge of LAN/WAN

Remote desktop service support experience.

Worked with Teamviewer, Anydesk, VNC, Damware

Upgrading computers through the addition of new hardware, such as additional RAM or a new disk drive.

Monitoring CCTV and download Videos/check camera

Supporting Users. Unlock User Accounts, creating email addresses for users

Knowledge of creating shared folders, Mapping the drives

Troubleshoot Network Problems. Troubleshoot PC problems.

Troubleshoot Server errors. Troubleshoot Application errors.

Experience in creating new users on Active Directory.

Knowledge of setting up new PC’s and upgrading.

Getting quotes for new equipment &Email Suppliers.

Knowledge in tracking and routing problems and requests tickets while thoroughly documenting actions and resolutions.

Filling out Purchase Orders and Capex’s.

Experience in supporting Office 365,2010,2016,

Experience in troubleshooting printers.

Restarting wireless Access Controller and AP’s

Experience on Active Directory User Audit Email Audit Printer Audit &PC Audit

References

1.Mr.R Van Rooyen – ICT

Cell Tel:072-***-****/043-*******

Daily Dispatch

2.Mr. M Mvula – Manager

Tel: Tel:043-***-****

Youth Survivor

3.Mrs. N Pinyana – HR/Payroll Administrator

Cell: TTel:082-****-***

Daily Dispatch

4.Mrs.Jo-Ann Charles -Manager

Cel Tel:084-***-****

Pre Preston’s Liquor Store

Contact this candidate