Social Media Customer Service

JENNIFER H. MCLEOD

**** ******* **., **** *****, NC 28348 910-***-**** **************@*****.***

Objective

I am seeking an outside sales opportunity where I can use my customer relationship skills to achieve challenging sales goals.

Education

UNIVERSITY OF NORTH CAROLINA AT PEMBROKE - 2001

Major: Bachelor of Social Work

Minor: Gerontology

Experience

ASSISTANT MCLEOD APPRAISAL GROUP - 2017 TO CURRENT

Operate Intuit QuickBooks

Assist in day to day operations of appraisals

Maintain all file for current and past years

Monitor invoices and payments

OWNER LITTLE MIRACLES IMAGING - 2011 TO 2017

Performed non-medical 3D/4D ultrasounds

Managed employees

Operated Intuit QuickBooks

Conducted online and print marketing

Planned marketing and outreach events

Maintained social media outlets

Maintained relationships with OB/GYNs

Created partnerships with other local businesses

Sold ultrasound packages and products related to ultrasound industry

Performed daily customer service skills

CLAIMS REPRESENTATIVE SOCIAL SECURITY ADMINISTRATION - 2008 TO 2011

Interviewed those applying for Social Security Disability Insurance or Supplemental Security Income

Examined evidence to determine eligibility

Provided referral services to other programs and organizations in the community

Assisted with filing appeals

Performed daily customer service skills

AGING PROGRAM SPECIALIST LUMBER RIVER COUNCIL OF GOVERNMENTS - 2001 TO 2008

Provided customer service for Medicare Supplemental Policies and Medicare Part D

Coordinated a wellness program for Seniors adults

Assisted families and individuals with referrals to community programs and services

Delivered meals to the homes of older adults

Data entry for Senior nutritional program

Performed daily customer service skills

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