Customer Care Sales

AJEET KUMAR SINGH

* - **/*/*, Harinath Nayaratna Lane, Howrah- 711102 West Bengal INDIA ( – +91-983******* - *************@*****.**.**

Middle Management Professional- Sales, post marketing and Opertional

Ten years of significant experience in Sales, Marketing, Customer Service & handling along with all MIS reports with growth oriented Real estate and Banking organization of repute.

PROFILE SUMMARY

oDeal in real estate and prospecting and suggesting properties as per requirement

oExpert in Customer care/communications, Problem solving, Relationship Building & Support.

oWillingness to learn as team facilitator & be a hard worker.

oExcellent project management and consulting skills.

oProven ability to gather, collate and use data effectively.

oFocused and goal driven with strong work ethics, continuously striving for improvement coupled with commitment to offer quality work.Quickly understand & interpret Customer Need and wants.

oRelay information in a concise & clear manner.

SIGNIFICANT ACHIEVEMENTS & EXTRA CURRICULAR

oSale 20 flats within seven days; ticket size of Amt Rs 40 lacs (Gift received from company -Iphone 7 )

oParticipated in Credai and Other Property Events from last 7 years.

oSuccessfully handover of number of flat aprrox 3000 of Greenfield city project Behala.

oNRI Customer handling and Identified &developed new streams for revenue growth.

EMPLOYMENT DETAILS

1) (Aug’2012-September 2019) SRIJAN REALTY PVT. LTD - Asst.Manager

Key Skills / Responsibility Areas:

oSale of flat and commercial building and Arrange for site visits for the customers. Responsible for customer service included answering customer queries, problem solving

oProviding detailed information on new products and Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.

oImproving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

oProvided support to the sales team, ensuring all sales and service objectives were met.

oPerformed market research surveys on customer needs and requirements.

oPrepared weekly collection reports for the management preview.

oChecking of Brokerage Bills to be raised against different developers.

oTo handle walk in customers for residential as well as commercial projects.

o To receive fresh phone calls for residential and commercial projects.

oPreparing NOC and other legal documents for the customers.

oCheck and respond to queries from customers via e-mail for residential as well as commercial.

oTo do all registration process of Flat and commercial project

oCoordination with Court personnel against Registry Process.

Customer Care Activities:-

-Payment Reminders, Issue of Money Receipt, Preparing Agreement and Replies to Queries.

Added responsibilities

oMarket survey (Residential & commercial)& Filing of all documents on daily basis.

Worked Experienced :

1).Name of the company: HDFC REALTY LTD.

Location: Kolkata

Designation: Relationship Officer

Period: Mar 2011 – May2012

Work Profile: Sales

Profile:

Deal in real estate &commercial place.

Prospecting suggesting properties as per requirement & arranging for site visit.

Assistances in negotiations and documentations.

Tie up with builder for sole selling &Generate fresh stock & resale stock.

2).Name of the company: BELILIOUS PARK (AMUSEMENT PARK)

Location: Howrah

Designation: Manager

Period: Feb 2009 – Feb 2011

Work Profile: Sales, Marketing & Management

Profile:

Deal in real estate development

Banquet sale and Booked room in corporate

Generate business through retail sales & Organizing cultural program in park

Deal with government sector people regarding program held in park.

Providing best rides to our customers partly handling construction site also.

Management and account handling also.

Resolving customer issue on time &Staff and security handling also.

3).Name of the company: ICICI PRUDENTIAL LIFE INSURANCE

Location: Kolkata

Designation: unit manager

Period: July2008 - Dec2008

Work Profile: Team handling and Recruiting advisor

Profile:

Team handling & Recruiting Advisor

50k login per month

Generated leads from open market through mapping/profiling activity.

4).Name of the company: KOTAK MAHINDRA BANK

Location: Pune

Designation: Assistant Manager

Period: Sep2007 – Dec2007

Work Profile: CASA Department

Profile:

Open Current and saving account for Individuals.

Generated leads from open market close for business.

5).Name of the company: HDFC BANK LTD

Location: Pune

Designation: Sales Executive

Period: Jan2007 - June2007(Intenship)

Work Profile: Corporate Salary Accounts

Profile:

Open and Tie new company for corporate salary account.

Generated leads from open market through mapping/profiling activity.

ACADEMIC QUALIFICATIONS

2007 Passed MBA (Marketing) from Wigan and Leigh College (Pune)

2005 Passed Graduation Bcom from Nagpur University with 60%

2002 Passed Class XII from DPS School with 61%

2000 Passed Class X from DHANBAD,CBSE Board with 63%

COMPUTER SKILLS

oProficient with ERP and windowXP/professional environments.M.S.Word & well acquinted with internet.

PERSONAL

Date of Birth – 12th Nov, 1984

Marital Status – Married

Nationality – Indian

Religion – Hindu

Languages Known – English, Hindi,

Hobbies – Driving, and listening to music.

Declaration:

I hereby declare that above information is correct to the best of my knowledge and belief.

Place: KOLKATA Signature:

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