Manager Sales
Resume:
Craig Jeffrey Hadley
Name: Craig Jeffery Hadley
Address: * **** ****
South Hackensack
NJ, USA 07606
Phone: +1-201-***-****
Citizenship Status Australian Citizen
Active Visa’s U.S.A L1 Working Visa
Qualifications:
Grade 12 at high school
Degree in Business Management, Workplace Communication Health And Safety
Diploma in Travel
Skills:
Business Process Improvement
Strategic Business Planning and Execution
Budgeting
Travel Corporation Operations
Project Management
Global Enterprise (Australia, Europe, Asia)
Fiscal Accountability and P&L Management
Risk Management and Performance Metrics
Outlook
I consider my ability to shape a team into something amazing and I am not shy about sacrificing what I am now for what I may become.
I believe that people are scared of success not because a fear a failure but because of a fear that they may exceed beyond their own expectations, I am not one of these people. I am not afraid of success, I will strive with every breath in my lungs to move my team forward and for them to earn what they deserve, I am able to function in high stress areas with no problems and my ability to handle urgent situations is of an extremely high standard.
I have led a team of 4 in the past 4 years, my biggest accomplishment with this team was taking a business from a ($53k) loss and turning it around into a profit of $361k. This team pulled together and in a group effort became the most profitable and most improved team in the USA 4 years running, I am ready to lead an area to next successful path.
I also believe my communications skills to be of an extremely high standard, and my experience as a manager is useful to all around me with great input provided in the right circumstances however, I am always willing and open to learn new things.
Craig Jeffrey Hadley
Work History
1998-2000 Hervey Bay Email
Position: Manager
Duties: *Open and Closing
*Staff Training
*Rosters
*Hiring and Dismissal
*Banking
*Budgets
*Stock Control
2000 - 2002 Beaches Backpackers
Position: Bar Manager/Admin Supervisor
Duties *Staff Training
*Till Reconciliation
*Customer Relations
*Hiring and Dismissal
*Rosters
*Stock Control
*Events Co-ordination
2002-2005 C & J Computers
Position: Owner/Operator
Duties: *Customer Relations
*Till Reconciliation
*Staff Training
*Staff Hiring and Dismissal
*Budgets and Inventory Control
*Banking
2005 - 2007 Suncoast Cabs
Position: Driver/Fleet Manager
Duties: *Filling
*Rosters
*Stock Ordering and Control
*Staff Hiring and Training
*Two Way Radio Operation
*Customer Relations
*Banking
*Pay-in Reconciliation
2007-2008 Australian Discount Holidays
Position: Sales Manager
Duties: *Sales
*Customer Relations
*Sales Reports
*Travel Organization
*Banking
2008-2010 Suncoast Cabs LTD
Position: Call Centre Manager/ Senior Complaints Officer
Duties: *Customer Relations
*Staff Training and Supervision
*Fleet Co-Ordination
*Emergency Alarm Co-Ordination
*Computer and Two way radio operations
*Data Entry
*Customer Complaints
*Shift Reports
2010-2011 Holiday Mooloolaba
Position: Reservations and Maintenance Manager
Duties: *Customer Relations
*Staff Training and Supervision
*Processing Invoices
*Debt Recovery
*Conflict Resolution
*Data Entry
*Reservations
*All aspects of Property Management of 106 Properties including holiday
rental and Permanent Rentals
*Liaising with Maintenance Crews and Body Corporate’s
*Accounts consolidation
*Marketing
2011-2012 Flight Centre Ltd
Position: International Travel Specialist
Duties: *Customer Relations
*Day to Day Store Operations
*KPI and KBD Performance reporting
*Store Budget creation
*Staff Training and Supervision
*Conflict Resolution
*Data Entry
*Travel Bookings and suggestions
*Accounts consolidation
*Achieved Novice Domestic, International and Global Ball
2012-2013 Flight Centre Ltd
Position: Assistant Team Leader
Duties: *Customer Relations
*Day to Day Store Operations
*KPI and KBD Performance reporting
*Store Budget creation
*Assist Team Leader in Operations
2013-2014 Flight Centre Ltd
Position: Team Leader
Duties: *Customer Relations
*Day to Day Store Operations
*KPI and KBD Performance reporting
*Report to Management team on store’s current trading
*Store Budget creation
*Staff Training and Supervision
*Conflict Resolution
*Data Entry
*Accounts consolidation
*Hold Daily Sales Meetings
*Shop Growth from Negative $55,000.00 to a Positive $47,000.00
2014-2018 Flight Center Business Travel Part Of The FCTG
Position: Team Leader
Duties: *Customer Relations
*Day to Day Operations
*Brand Recognition
*KPI and KBD Performance reporting
*Report to Management team on Business Status
*Business Budget creation
*Staff Training and Supervision
*Client Relations
*Contract Negotiation
*Accounts consolidation
*Hold Daily Sales Meetings
*Handling Large Accounts in excess of $1,000,000.00
*Currently Most Profitable and Most Improved 4 years running.
2018-Current Corporate Traveler Part Of The FCTG
Position: Team Leader
Duties: *Customer Relations
*Day to Day Operations
*Brand Recognition
*KPI and KBD Performance reporting
*Report to Management team on Business Status
*Business Budget creation
*Staff Training and Supervision
*Data Entry
*Client Relations
*Contract Negotiation
*Travel Bookings and suggestions
*Accounts consolidation
*Hold Daily Sales Meetings
*Handling Large Accounts in excess of $2,000,000.00
2019-Current Flight Center Travel Group
Position: Regional Director of Niche Brands
Duties: *Brand Management and Leadership
*P & L Management
*Sales and Marketing Strategy
*KPI Target Setting and Review
*Client Retention
*Marketing Research and Implementation
*Business Development
*Direct Report to Board
*Staff Coaching
*Operational Procedures
References
Michael Barton Tara Chinni
Personal and Business Referee Personal Reference
Ph: +61-41-274-**** Ph:+1-201-***-****
Dean Moore
Business Reference
Contact this candidate