Principal Business Systems Analyst/ITPO Lead/Product Manager

Uma Boppe 201-***-**** (Cell)

Sr.Business Analyst/ITPO/Product Manager/Principal Business Systems Analyst ***************@*****.***

SUMMARY

** ***** ** ********** ** IT industry.

Recognized by management as being flexible and adaptable with the ability to quickly master new information and techniques necessary to succeed in a rapidly changing marketplace.

Worked on SDLC including Waterfall and Agile

Bridged sessions between Dev, Test and Business User groups to manage requirements comprehensively

Well versed in gap analysis as well as generating AS-IS and TO-BE models of the system.

Documented the project plans, Business Requirement Document (BRD), Functional Specification Document, Use cases, APIs and mockups/wireframes.

Managed multiple complex projects by mitigating risks, negotiating scope, prioritizing objectives and proposing multiple solutions in Agile Environment.

Created documentation, reviewed test scripts for effective application support and testing and provided demos to the stakeholders.

Conducted End-user training on new products and features.

Organized, detail-oriented and self-motivated with excellent time management skills.

Highly developed interpersonal skills – ability to interface successfully with diverse backgrounds and all levels of management.

Excellent communication skills, both written and verbal.

Professional attitude emphasizing reliability, integrity, teamwork and the willingness to work as necessary to get the job done.

SKILLS

SDLC Methodologies – Agile, Waterfall, Scrum

Business Requirements Documentation, Project roadmap, Project plan, Resource allocation, Functional Specification Documentation, Process flow, RACI metric, Use cases, API Documentation, Sprint planning, User stories(VersionOne,TFS), Test plan/UAT(HPQC, TFS), Demo, End user Documentation

ERP: SAP BW/BI (Ver 7.0, 3.5C, 3.1C, 3.0B, 2.1C), R/3 (Ver 4.6C, 4.5B), BEx Query Designer and Analyzer

Programming Languages: ABAP/4, Visual Basic 6.0, Java 2.0, C, C++

Operating Systems: Unix, Windows NT, Windows 95/98, DOS

Databases: MS-Access, Oracle11i, SQL Server

Tools & Utilities: ITS, Cognos, Informatica, Acta6.5, HP Quality Center, VersionOne, TFS

Ms Suite Applications: Office 365 – Outlook, Excel (including Pivot tables), Word, PowerPoint, Visio, Project, SharePoint2016, OneNote, OneDrive and Teams

WORK EXPERIENCE

Currently working as a Product Manager in Dell EMC, USA since July 2015.

Worked as a Sr. Business Analyst at Verizon, USA from November 2013 to January 2014

Worked as a Consultant at Accenture LLP, USA from April 2010 to December 2011

Worked as an Associate Consultant at WIPRO Technologies, USA from May 2006 to November 2007

Worked as a Systems Analyst at Satyam Computer Services, USA from September 2003 to May 2006

Worked as a Center Coordinator at NetGSC, India from April 1999 to April 2003

EDUCATION

Master of Business Administration (MBA) in Systems & Finance, University of Madras, Chennai, India

PROJECT EXPERIENCE

Dell EMC, Southborough, MA July 2015 to September 2020

Sr. Advisor - Business Analyst/ITPO Lead/Product Manager/Principal Business Systems Analyst

Gathered business requirements, identified the problem statement and business requirement by understanding the business processes with key stakeholders.

Facilitated requirement gathering sessions, sprint planning, captured them as user stories and created detailed user, functional documents and mockups by using Agile methodologies/Waterfall etc.,

Prepared process flows using MS Visio for the user stories as part of functional details and created wireframes during documentation.

Coordinated with development team to ensure workflows and technical details were documented that matches business requirement and customer expectations.

Reviewed and approved the test scripts. Supported User Acceptance Testing (UAT) and Defect management to assist from the business perspective.

Handled multiple assignments that including continuous improvement requirements, defect management and interim small projects like Oracle upgrade, metrics report for stakeholders etc.,

Prepared presentations and provided demos to the stakeholders.

Served as a primary Subject matter expert (SME) for all the projects.

Served as Scrum master /Project manager and guided the team towards improving the way they work, facilitated sprint planning, demos followed by retrospective, created product roadmaps, ensured effective cross-team coordination, product quality and timely deliverables.

Acted as a liaison between developers and project stakeholders and provided quality communication of minutes of the meeting, deliverable timelines, roadmap etc.,

Mentored ITPO team members to help them be successful with their projects.

Product onboarding activities involving product model set up, license generation and rehost requirements, error handling, SWID generation rules etc., - Products like Isilon, Data Domain Virtual Edition (DDVE), Neutrino etc.,

Provided user training for License Operations as and when a new product is onboarded for UI or a new functionality is introduced in the portal so they can better assist the customers.

Key projects as SME

Cyclone – Adapted the new process of Dell project management model and successfully completed the need of products that need to activate the license using Active by File upload method.

Usage Intelligence Redesign – Gathered requirements, identified places of improvement for performance in order to reduce the reports’ SLA from ~25sec to ~5sec, created functional design and documents, and supported testing.

Usage Intelligence Analytics - Introduced new Alert functionality in the Software Licensing Central portal to support online advance notifications to the customer regarding the expiration of their EVALs and Subscriptions, as well as, over consumption conditions on entitlements and features. Also, provided a direct link to Inside Sales via company standard Live Chat functionality in order to provide better customer experience and drive additional revenue opportunity.

Alert Metrics – A monthly summary count of ‘Alert Types and Chat’ and ‘Date Live Chat selected’ generated by customer will be created on the 1st day of each month for the month prior and formatted in Excel spreadsheet.

Product Line Reporting metrics – On the first day of each month, the summary report of previous month's data is generated based on the most current Usage Intelligence data and formatted in the form of Excel spreadsheet.

Digital Licensing & Fulfillment (DLF) Portal and decommission of L-EMC ELMS Portal (eLicensing Management system) - Single web portal for all licensing and fulfillment information. Users will be able to manage entitlements, disable machines and/or entitlements, manage pool keys & licenses, and manage customer information – all in one convenient application. In addition, Administrative users will be able to manage users and privileges as well as menu customizations.

DLF Sunrise – combination of 3 projects that includes Digital Licensing (DL) and Digital Fulfillment (DF) capabilities alignment to one product model, DF App Modernization and decommission the Powerlink Licensing tool.

Verizon, Basking Ridge, NJ November 2013 to January 2014

Sr. Business Analyst – BIG legacy system to VSAP migration

Learned BIG project systems and provided technical solutions.

Ensured user access is processed on time, managed day-to-day activities.

Prepared status and lead weekly status calls.

Worked with vendors to ensure tasks are completed on time.

Identified and implemented corrective actions to address issues properly.

Tracked progress of the project to make sure it’s on track.

Defined processes and reviewed with stakeholders to get their buy-in.

Implemented system functionality to support business processes.

Provided training and supported to end-users as needed.

Involved in VSAP migration in providing the business needs for effective reporting.

Prepared executive presentations and presented to leadership team, stakeholders and vendors.

Unilever Best Foods, Englewood Cliffs, NJ February 2011 to December 2011

SAP BW/BI Business Lead

Historical Data Conversion project

Analyzed the requirements to convert historical data from external systems to BI

Identified gaps and created Z-objects and enhanced the business content ones depending on the requirement.

Worked with the technical team to extract the data from multiple source systems like Essbase, VITAL BI, and flat file.

Participated in high level planning and design discussion with Business Analysts. Prepared Functional specification.

In blueprint phase, checked object availability and prepared Technical Specification.

Participated during design, development and data mapping routines in SAP BW to support the data and reporting requirements for all areas of the organization.

Communicated with the other technical teams and prioritized the data loading, testing and transport activities so to avoid any issues that occur during the development and testing.

Identified the areas of improvement for better performance tuning and communicated the same to technical teams.

Participated in go-live and production support activities.

Diagnosed the problem tickets and communicated to the corresponding teams with proper ticket resolution and closed the same in the given timeframe.

Informed and trained Business Users on system changes and on BI Portal Reports.

BI Testing Lead

Analyzed and reviewed the number of objects from different interfaces within BI.

Developed a strategy and approach for detailed Testing during different stages of development.

Performed several testings like Component Testing, Assembly Testing (String Test), Product Testing, etc.,

Coordinated with different teams like Finance, O2C, Plan and Make, APO, W&T to identify the timelines and the data availability in each environment for successful testing

Authored the scripts and executed using HP Quality Center.

Defects were raised in HP QC and coordinated with corresponding team to effectively fix the defects based on priorities for successful execution

Worked in SharePoint to successfully upload the templates, test scripts with approvals and documents if any.

Utilized Project Tracking System to track and monitor the progress of each object from each application from End to End and updated the business with the relevant metrics.

Whirlpool Corporation, Benton Harbor, MI April 2010 to January 2011

Sr. SAP BW/BI Business Lead ((FI)

IFRS project

Extracted YTD data from LAR R/3’s and flat files, load to local BW and global BW for use in BCS via process chain delivered portal.

The LAR-IFRS-BCS solution is identified as version 101 in BCS. The impact of configuration changes due to version 101 in BCS were considered for version 100 and was taken care of.

Developed ODS and cubes in two different BW systems for LAR and Embraco in version 101.

Created process chains for use on the portal to load data to BCS for both Embraco and LAR for different cons units

Created IS and BS report for version 101 for different cons units for regional reporting

Parts Market Place project

The Market Place initiative will provide a means for service companies to quickly find parts at Parts Distributors and Whirlpool, with later phases providing an interface to order parts through Parts Distributors.

Developed custom BW components and extracted the data from multiple source systems like R/3, flat file.

Scheduled Daily/Weekly/Monthly data loads and validated data in all objects starting from PSA to Queries.

Communicated effectively the reporting needs to technical team on query defining rows, columns and free characteristics providing drill down functionality in reporting using BEx.

Worked on performance of queries and performed various tuning techniques using Compression, Aggregates etc.,

Monitored and implemented the solutions when errors occur in the Production System. Go-live and Production support.

AMS Enhancements

Proactively managed scope to ensure that only what was agreed to be delivered, unless changes were approved through scope management with acceptable quality and resolved project related issues if any.

Identified and provided the ‘optimum’ mix of skills / availability / location / task and technical leadership.

Managed the overall schedule to ensure work is assigned and completed on time and within budget.

Established leadership skills to get the team to willingly follow the directions.

Participated in status calls, providing status reports based on the metrics collected.

Acted as liaison between PLs and team resources for different work needs like urgencies-priorities-escalations-scopes-UAT-Approvals-feedback-ERF etc.,

Honeywell Technologies, Danbury, CT December 2006 to November 2007

Sr. Business Analyst

Analyzed the infrastructure of HTT, FM & BO to provide an approach towards migration and upgrade of two systems.

Studied the current existing system and reviewed the existing queries in Turbo (HTT) and Friction (FM).

Identified the matching SAP BW InfoObjects for objects in BO.

Listed the Info Objects that needs to be developed in BW for BO related objects.

Utilization of Queries, InfoCubes by users and the data load process were reviewed.

Recommendations were made on the existing Infrastructure of HTT and FM to modify or delete some of the update rules, ODS or InfoCubes and to develop wherever necessary.

ETL process was recommended to handle the common Master Data Info Objects to avoid the collision or duplicates coming from multiple R/3 systems after the merge process.

Detailed project plan was prepared after Identifying the hardware, software and resource requirements etc., using QuickSizer

Modified the existing Infrastructure for better Load performance and Query performance.

Environment: SAP R/3 4.6C, SAP R/3 4.7, SAP BW3.1C, BW 3.0B

Colgate Palmolive, Morristown, NJ May 2006 to September 2006

BW/BI Consultant (FI/CO, SD, MM)

Worked on BW Upgrade project for Patch and plug in upgrades, which involved preparation of all clients for upgrade, post upgrade testing.

Implemented Unicode, UD Connect, and System copy. Defined source system for Uni data in BW.

Involved in ‘Before upgrade’ process – R/3 Plug-in Upgrade Procedure as applying PI 2002.2 and PI 2003.1

Developed Standard Test case template for Pre and Post Upgrade process in upgrade.

Completed unit testing and regression testing. Loaded z-tables, master data and transaction data.

Tested Sandbox and development environments as per test cases in upgrade process from the business users.

Performed test support patches and OSS Notes for Upgrade.

Trained end users on BEx Reports for KF hidden are shown which will be specific in 3.5 (from upgrade).

Tested RSRV, RSRT, RSD1, RSUPGRCHECK Program, ST22, RSA7, and SM13 after applying plug-ins.

Compared Web reports in development and production, applying chart migration program, changes web reports manually as per standards in production.

Emptied data marts, RSISOSMAP extraction check, changing KF Property to hidden, can be shown as per new OSS.

Spot-check when system copy. Stabilization and QA Testing.

Worked in production support for Total Account Management (TAM). This is called ‘TAM Planner’, a report in BW, which is built out of Function modules in BW and R/3 that is called by means of RFC’s between them. VB coding is used for the front-end design. Data from different sheets are combined to perform certain calculation using VB and then displayed in the report.

Also supported on other reports for US, Puerto Rico and Canada that are of total 116.

Handled minimum of two issues per week on TAM (Total Account Management)

Debugged programs and done some modifications to resolve a specific issue and for tuning the performance of the load and the queries.

Environment: SAP R/3 4.6C, SAP BW3.5, SAP BI7.0

GE Insurance Solutions, Shawnee, KS August 2005 to May 2006

SAP BW Business Analyst (FS-CD)

Analyzed, evaluated and interpreted the business requirements to assess the project impact, cross-track implications and dependencies.

Worked with the technical team during development and maintained analysis documents for Information Data Warehouse applications and processes. Developed detailed functional and technical specs as needed.

Generic Extractors were created using Info set, functional module and table by the technical team as expected.

Info cubes, multi providers and aggregates were created for better performance and efficient reporting.

Data was loaded on daily and weekly basis using process chains. Developed 36 reports using BEX Analyzer in FS-CD and SL-CD.

Communicated the technical team, the areas of improvement and the need for customer exit variables for certain reports which requires cumulative value, like Fiscal year YTD etc.,

Prepared Technical and User documentation on how to execute, drill down and jump from report to report and test scripts.

Transports were created and moved across the landscapes after Unit Testing for further Integration Testing

Prepared Support provided after Go-Live.

Environment: SAP R/3 4.6C, SAP BW 3.1C

Unilever Best Foods, Englewood Cliffs, NJ December 2004 to April 2005

SAP Functional Consultant (FI/CO)

Purchase orders were raised through Ariba and the data was sent to SAP R/3 through data integrator ACTA.

Used ACTA to push the PO/RC (Transaction data) into SAP from ORACLE and pulled the master data into ORACLE & vice versa.

Created and modified few ACTA jobs to push data into SAP such that ACTA would collect all data that were not pushed to SAP and invoke function modules with the necessary parameters.

Modified the existing function module according to business needs and executed ACTA jobs to pull the data from SAP and update to a staging table which in-turn used by ARIBA to load the data

Handled issues coming out of ACTA and when data was sent to SAP R/3

Involved in the upgrade of ACTA. Made payments through Automatic payment program in SAP R/3.

Environment: SAP R/3 4.6C, ACTA 6.5

Intel Corporation, Chandler, AZ May 2004 to November 2004

SAP Functional Consultant (FI/CO)

Understood the user requirements, Prepared detailed project plan, configured the system for additional developments.

Prepared Functional and Technical Specifications due to changes in business requirement for Freight Web screens and new document types being added in SAP for Freight Web invoices

SAP Purchase requisition created via ePurchasing (Shopping basket) and assigned to multiple supplier locations.

Blanket Purchase order for freight with two-line items - one discountable and one non-discountable with certain validity period created for the Purchase requisition created via Shopping Basket.

EInvoices are created via Freight Web application and submitted to SAP for processing. EInvoices are verified via Invoice Verification

The eInvoices are blocked due to various reasons and land in Invoice Queue. Block needs to be released and processed for payment via Automatic Payment program.

Prepared test scripts. Completed the Unit Testing and Integration testing and transported the objects to all landscapes.

Maintained the documentation. Post implementation support and User training.

Philips Medical Systems, Andover, MA September 2003 to April 2004

BW Consultant (FI/CO, FI-SL)

Gathered Business requirements and developed gap analysis documents.

Established the link between BW to multiple R/3 systems and PC Upload files.

Activated Business Content Data sources in Financial Accounting and Controlling.

Developed Custom extractor for Profit Center Accounting Line Item Details.

Created custom Info objects (Characteristics & Key figures).

Developed Info sources & relevant communication structures for various Master Data in FI/CO.

Designed and developed multiple Transaction Info sources.

Designed and developed Multi Level ODS to consolidate multiple data sources information and uniform reporting.

Designed and built AP, AR, GL, ECPCA, FI-SL, Cost Center accounting, COPA Info cubes to analyze information for managerial and legal reporting, which includes multiple dimensions as well as line item dimensions.

Maintained Aggregates for AP, AR and GL Info cubes by company code.

Developed Update routines to eliminate junk characters during data load.

Scheduled multiple Info package groups for loading the data from R/3 to multi-layered ODS till Info cube.

Developed report for US Government Small Business Administration (US-SBA) on Vendor details indicating invoiced amount for one-year period and for five different company codes (USHQ, US8S, DX57, USMC and US90).

Workbooks were created according to three different regions ASPAC, EMEA and America.

Developed RRI for AP, AR and GL line item Info cubes.

Focused on unit testing, Integration testing and enhancements when objects moved from one landscape to another.

Net GSC, Hyderabad, India April 1999 to April 2003

Administered initial assessments to incoming students and guided the right program that addressed their educational strengths and weaknesses.

Oversaw daily office operations for staff of 20 employees.

Reduced overhead by taking on more responsibility with creative and administrative projects.

Met with parents to resolve conflicting educational priorities and issues.

Developed program to work with students and increase interest in higher learning.

Created a positive, collaborative and service-focused education environment.

Demonstrated successful business results in line with company targets.

Ensure the center operating costs are in line with the annual budget

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