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Customer Care Sales

Lawrenceville, GA
September 30, 2020

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Norcross, GA ***** 484-***-****

Shawn Williams

Highly motivated, customer focused professional obtaining a position in an account management, collections, or customer service environment where I’m able to dictate my success.


RentPath, Atlanta, GA — Accounts

Receivables/Collections/Invoice Analyst/ Billing Operations Specialist Nov 2013 - Mar 2020

- Responsible for all duties related to billing including processing any and all credits and generating customer invoices

- Created and maintained new and existing customer contracts

- Handles invoice billing complaints and discrepancies, issuing credit memos when necessary

- Prepared summary sheets and manual invoicing

- Calls on all past due and new accounts (20+ calls a day)

- Updates aging via cash receipts report

- Keeps notes of collection calls in system program (Salesforce)

- Maintains client database in system program

- Email, fax and mail invoices to clients upon request

- Updates 4th, 5th, 90 and 180 reports on a daily/weekly basis

- Uploads, Generates, revise and create Invoices(1000+)

- Prepare write-off packages

- Reconciles overpayment by identifying payment misapplications and conducting check research

- Communicates general collections status to Multiple Sale Managers


- Monitors NSF check report

- Reviews non-pay/write off information in Salesforce

- Maintains a high-volume collections portfolio

- Cash Management, researching payments in the Lockbox and applying to the correct accounts


• Result orientated

professional with exposure to

marketing, business

development, strategic

planning, customer service, &

building client relationships

• Strong ability to

multitask in various paced


• Proficient in Salesforce

& iSell, as well as PC skills for

Microsoft Word, Excel,

Outlook &PowerPoint

• Works very well in

groups but is also extremely


• Over 10 years’

experience in sales and


• Aggressively

researches, identifies and

pursues new sales

opportunities, as well as

current customer up-sells

resulting in significant new

add-on regional business

• Exceeds tasks and

performance duties before or

on time.

Quench USA, Atlanta, GA —Senior Business Development Representative/Account Manager

Dec 2009 - Oct 2013

- Responsible for providing quality leads by making 200+ cold calls.

- Directed Outside Sales Representatives in a defined calling territory and assisting them with new opportunities and business growth

- Facilitated seminar training using presentation and training skills to train new Business Development Representatives

- Developed comprehensive account plans for designated "key" accounts

- Started out as a Business Representative Repand by attaining my monthly committed goal was promoted to Senior Business Representative within 4 months.

Manpower Temp Agency

Jan 2007 - Oct 2009

Duty 1: Synchronous Tech

Customer Care Rep Business to Client/ Business to Business

- Received inbound/outbound calls from customers and businesses and provide them with excellent service and for fill their needs with AT&T

- Contacted other Businesses for AT&T to inform them of customer request regarding service

Duty 2: Catalytic Stocker

- Filed fulfillment orders and stocked parts for Saab automotive Duty 3: PVH "one of the nation largest clothing companies" Warehouse Stocker

- Worked orders by picking, stocking, loading and unloading inventory for chain retail stores such as Macy’s, JC Penny, and

• Individually presented

two new marketing plans for

multinational companies

• Professional and

friendly phone demeanor

• Strong customer

service skills within a business

-to- business environment

• Excellent

writing/proofreading and

verbal communications skills



Lehigh Community College, Pennsylvania — Business Marketing Sept 2001 -May 2003 - Associates Degree


The Caring Place — Board of Directors

Spoke with young males regarding gangs, violence, and staying in school to further their education to higher learning institutes

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