Manager Quality

Key Skills

Profile Summary

A result-oriented professional with over 9 years of experience in

Hospital Operations, Facility Management, Patient Care Services, Quality and Patient Safety Management.

Expertise at Quality & Facility management, implementing policies, handling patient grievances, Incident reports thus creating an amicable

& transparent environment hence improved quality outcomes. Actively participating in preparation of Various Hospital Audit Processes such as Joint Commission International (JCIA), Department of Health, Abu Dhabi, Tasneef, Federal Authority of Nuclear Regulations (FANR), JAWDA, OSHAD etc.

Exposure in developing and implementing various policies with expertise in enhancing Operational/ Administrative effectiveness and meeting operational goals within the cost, time & quality parameters Extensive experience in conceptualizing and implementing SOPs, process improvement, resource allocation, costing, procurement, security, transportation and utilization in hospital operations Proven competencies in rolling out the innovative hospital administrative strategies to ensure highest level of healthcare delivery A skilled communicator with strong people management skills and ensures the hospital meets all accreditation and regulatory requirements for Quality & Patient Safety.

Career Timeline

Abrar Ul Haq

Healthcare Quality and Patient Safety Professional A dynamic & goal-oriented professional targeting for challenging & rewarding opportunities in Healthcare Quality and Patient Safety with an organization of high repute Proven track record in driving strategic Administrative, Quality & Infection Control initiatives to realize bottom line results and enhance patient safety and satisfaction in the pursuit of organizational objective

Location Preference: UAE

***************@*****.*** Skype ID: smartaquarian11 00971- 522616413 Quality & Facility Management

Quality Accreditation

Infection Control & K PI

Management

Incident Reports Management

MIS Reports & Documentation

OHSMS Implementation

General & HR Administration

Policies, Procedure & Guidelines

drafting

Data Analysis

Cross- Functional Coordination

Soft Skills

Achievements

Initiated the department of quality and patient safety independently across the Right Health Group and made the centers compliant to DOH/DHA/ MOH requirements.

Successfully passed audit for “Adding Specialty” in one of the RH centers in Al Ain just within two months of joining. Succeeded to get ISO 9001:2015 certification across 16 right health facilities within the one year. Successfully participated in the 2nd Joint Commission International (JCI) re-accreditation survey. Designed and trained the staff for Online Incident Management System that increased reporting of adverse events and near misses by 50% in less than 4 months.

Tracking, implementation and monitoring of all Key Performance Indicators that facilitated quality improvement initiatives at department level and reduced the number of serious medical errors reaching the patients. Initiated the new Patient Complaints & Suggestions process through WhatsApp for the population we serve. Work Experience

Right Health Holdings LLC, Dubai as Quality & Patient Safety Manager (Jan 2019 – Till Date) Key Result Areas:

Responsible for monitoring delivery of care by developing, implementing and monitoring of strategies and programs that Improve Quality, Patient Safety and Performance Outcomes across the organization. Fully responsible for acquiring new licenses & renewals processes of FANR licenses for all X-ray generators across the group. Ensuring proper implementation of policies towards promoting & protecting health & safety environment in the clinics by continuous improvement and reporting of errors, participating in retrospective (Root Cause Analysis) of critical patient safety incidents.

Interpreting and implementing quality assurance standards in health care setting to ensure quality care to patients. Compile statistical data and assist in writing narrative reports summarizing quality assurance findings. Coordinate the healthcare review activities (as it relates to physician documentation, coding, transcription and analysis), and supports management team by providing consultation and expertise in the methods of audit and analysis. Developing and maintaining departmental Quality & Infection Control management program in accordance with organizational guidelines which exceed community standards, including compliance with all laws, regulations and requirements of appropriate licensing, accrediting and regulatory bodies. Assures compliance and full readiness of clinical and non-clinical departments for ISO, DOH, DHA, MOH, OSHAD, TASNEEF and FANR inspections & surveys.

Assures compliance with Infection Control protocols, Maintains confidentiality of patient and business related information. Identifies roles and responsibilities in complying with the facility, unit specific, security policies, plans and procedures. Identifies potential or actual unsafe situations in patient or office environment, providing appropriate interventions to rectify situations.

Responds to patient complaints and inquiries. Conduct patient satisfaction survey all Right Health and present the analysis OSHMS Responsibilities:

Comply with Hospitals OSH Policy and safe systems of work. Promptly reporting all OSH Hazards, Incidents and Near Misses to Abu Dhabi Occupational Safety & Health department. Abide all Local Laws, Regulations and Guidance.

Participate in all OSH Activities, OSH Training's and Workshops and give feedback. Cooperate with medical surveillance programs to assist in the recovery from work related injury or illness. Actively participates in Hospital training and skill development initiatives. Ain Al Khaleej Hospital, Al Ain UAE as Quality Coordinator (Jan 2015 – Dec 2018) Key Result Areas:

Assures compliance and full readiness of clinical and non-clinical departments for JCIA, DOH, OSHAD, TASNEEF surveys. Assist in Monitoring, reviewing and submitting JAWDA KPI’s, to evaluate effectiveness of quality assurance program. Assures compliance with confidentiality policies, Maintains confidentiality of patient and / or business related information. Identifies roles and responsibilities in complying with the facility, unit specific, security policies, plans and procedures. Identifies potential or actual unsafe situations in patient or office environment, providing appropriate interventions to rectify Oversee all facility related activities and making sure Health & Safety standards are met as per OSHAD guidelines. Coordinating with the vendors for immediate or Preventive Maintenance of the equipment’s or other facility related repairs. Ensuring devices, structures and systems (Fire alarms, Air Conditioners, Negative Pressure areas etc) are working properly. Document Control and Incident Report Management.

Change

Agent

Collaborator

Communicator

Motivator

Planner

Responds to complaints and inquiries.

OSHMS Responsibilities:

Promptly reporting all OSH Hazards, Incidents and Near Misses to Abu Dhabi Occupational Safety and Health department. Participate in all OSH Activities, OSH Training's and Workshops and give feedback. Previous Experience

Jan’13 to Jan’15 with Neelkanth Hospitals Pvt. Ltd., Gurgaon (India) as Administration & Human Resource Manager May’12 to Nov’12 with IHBAS, Delhi (India) as Project Coordinator

(WHO Project: How to Control and Stop Tobacco Use - An Integrated Community Based Approach between Medical and Social Sector in East Delhi)

Feb’12 to May’12 with Ridge IVF Hospitals, Delhi (India) as Marketing Executive

(Campus placement)

May’08 to Aug’10 with Divya Nursing Home, Ghaziabad (India) as Physio / Occupational Therapist Internship

45 days with Indian Spinal Injuries Centre as Management Trainee

(Project Title: Medical Record Documentation Audit) 3 Months with Indian Spinal Injuries Centre as Management Trainee

(Project Title: To Study the Workflow in CSSD of a Hospital) Education

MBA (Hospital & Healthcare Management) from Jamia Hamdard, New Delhi (India) in 2012 Bachelor of Occupational Therapy from Santosh Medical College, CCS University, Ghaziabad (India) in 2009 Certifications

Advance Diploma in Software Technologies (1 year) from STG Computer Institute, Srinagar in 2003 Lean Six Sigma White Belt Certified (MSI, USA)

Total Quality Management Professional (TQMP) (MSI,USA ) Certified Internal Auditor for OSHMS from ACE Training & Consulting, Abu Dhabi. OSHAD Certified OHSMS Practitioner (Quodrat registration in process). IT Skills

Operating Systems: Windows 98, 2000, XP, and Linux Applications: MS Office (Word, Excel & PowerPoint) and MS FrontPage Personal Details

Date of Birth: 11th February 1984

Languages Known: English, Urdu, Hindi, Kashmiri & Arabic (Basic) Address: Dubai Silicon Oasis, Dubai, UAE

Driving License: Valid UAE Driving License

Passport Details: U0447362

Visa Details: Employment Visa

Nationality: Indian

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