Engineer Service

ERICKSON M. PEREZ

Door A Belando Apartment Rd * Balubaran Malinta Valenzuela City

Contact # 092*-****-***

Objective

To join a stable and reputable organization where I can utilize my skills and contribute to its growth and development; thereby providing opportunity for my personal and professional career advancement..

Professional Experiences:

Abdulnoor Aluminum Extrusion Factory

Doha Qatar

Manage all the deliveries local and export.

Provide invoice and delivery note to Accounts Department for record,’

Stock controller and document controller.

Coordinate to customer regarding for the pending orders.

Report directly to C.E.O.

Teltrends International Corporation

Unit 601 6th Floor SEDCCO Bldg. 120 Rada cor Legaspi Sts. Legaspi Vill. Makati City

Technical Support Engineer, March 2014 – August 2014

Conduct preventive Maintenance of PABX for different client.

Handles and maintain warehouse inventory.

Conduct installation and troubleshooting of OneAccess 1040 for Meralco Tetra Project.

Servflex Inc., Don Tim Bldg. 5438 South Super Highway Bangkal Makati City

Project Assistant (Digitel-PLDT Migration), July 4,2013 – January 15,2014

Validation of all Digitel facilities at Main Distribution Frame (MDF) and Central Office (CO).

Conduct migration using micro MSAN to update the new connection of all Digitel facilities.

Conduct sagging of Digitel Cabinet and Distribution Point (DP).

Site preparation of MSAN.Installation of MSAN and Micro MSAN in outside cabinet.

I-TECH Global Solution,3rdFlr. Robinson’s Otis Paz Guanzon Paco,Manila

HP Service Desk Analyst, August 15,2012 - May 15,2013

Troubleshoot computer systems and application problems and concerns raised by clients.

Logs all contact activity, dispatching to tower when appropriate. Serves as a focal point in resolving in-scope tickets.

Performs remote diagnosis when appropriate through the use of Microsoft NetMeeting, Remote Administrator, Net Support and any remote connection software tool allowed to be used in the customer side.

Resolves incident using available Service Desk knowledge base; performs administrative task such as gate orientation and procedures operational reports related to User Request Forms .

Performs Inbound and Outbound task like call and email handling.

Tamdeed (Etisalat), Abu Dhabi UAE

LAN Technician, May 2011- May 2012

Handles Service Order and Service Request for new internet and telephone connection.

Repair and maintenance of ADSL,GPON and telephone line of customer.

Provide line connection to business customer and private connection such as telephone, data,PABX and ADSL.

Program/Configure ADSL modem for customer.Line test from customer to underground DP(UGDP) up to External copper cabinet.

Digital Telecommunications Phils., Inc.(Digitel),Libis Quezon City

Senior Engr II(Field Support Engr), July 2006- May 2011

Handles new account installation for Corporate client.

Used Bit Error Rate (BER) Tester and Acterna tester for fault, testing and troubleshooting.

Configure Schmid modem, Actelis modem, ADSL modem, Linksys, Teleindus, Interface converter and Cisco router for point to point testing and segment restoration.

Teleworks Inc., Mindanao Ave. Q.C

Project Coordinator, March 2004- July 2006

Verify and check Service Order for new telephone lines and ADSL to be installed

Install telephone lines and ADSL, jumper from cabinet to distribution point (DP) up to the client.

Works with technicians and Head Crew in analyzing and solving customer/service related issues.

Keeps records of daily activity and problems encountered and resolved.

Kirin Resources Inc., Meycauyan Bulacan

Warehouse Checker, October 2003- Feb 2004

Monitor and check all the incoming and outgoing steel and pipes from the warehouse

Report to supervisor any problem regarding the inventory of the materials

Give instruction people regarding the preparation of the materials

Education

University of the East, Caloocan City

B.S. Electronics and Communication Engineer, December 2002

Skills

Interpersonal communication skills

Quick learning skills

Teamwork skills

Customer Service skills

Personal Information

Age: 40 years old

Date of Birth: March 30,1980

Marital Status: Married

Name of Wife: Lannie Y. Perez

Name of Children: Lawrence Nino Y. Perez (15 yrs old)

Laurice Anne Y. Perez (9 yrs old)

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