Front Office Tourism

Professional Profile

Lynette K F Mudzingwa Kgalushi

Address: ** ********* *******

Olympus Dr

Faerie Glen

Pretoria

0081

Cell: + (27-84-645-****

Email: *************@*****.***

Valid Spousal Visa

Date of Birth: 30 April 1987

Nationality: Zimbabwean

Gender: Female

Languages: English, chiShona tshiVenda

Marital Status: Married

Driver’s License: Driver’s license (code 8)

Religion: Christian

Introduction

I am a highly dedicated and a hardworking individual, who is a self-starter and performance driven. I believe in team work and am an excellent communicator. I view organizational setbacks as challenges to be overcome. Through my hard work, I am aimed to make a meaningful contribution towards the development of the organization and a positive impact to society.

My latest work experience is in Project Administration and previously in the Tourism and Hospitality industry for a total of four years combined. I am also well experienced in running Events family business and therefore from the work experience and past academic education, I have managed to acquire the following business skills: Business skills and abilities

Administration and management skills

Problem Solving

Decision making

Active Attention

Liaison

Monitoring and evaluation

Human Recourses management

Goal and performance oriented

Time Management and Organisation

Research and Presentation

People skills

Adaptive and flexible

Telephone etiquette

Professional Credentials

Qualifications Institution Year

Complet

ed

B.Com degree in Industrial and Organisational Psychology UNISA 2017 Advanced Diploma in Travel and Tourism Business

ICM (UK) 2011

Advanced International Fares and Ticketing DTS

(ASATA)

2009

Diploma in Travel and Tourism Business Studies ICM (UK) 2010 Certificate in Travel and Tourism Business Studies ICM (UK) 2008 Other Acquired Professional Skills and Experience

Applications and IT Software packages

International Computer Driving License (ICDL)

Basic Concepts of Information Technology (IT)

File Management

Information Networking Services

network Advanced service Skills of Microsoft Office (Excel, Word, PowerPoint, Access) Galileo Central Reservation System

Amadeus Central Reservation System

Typing (30wpm)

Educational Qualifications

Qualifications Institution Subjects Passed

GCE ‘O’ LEVEL

2000 - 2003 Passed 5 subjects including English Language EMPLOYMENT HISTORY

Recent

Company Mukumba Resources and Project Management

Employment Duration June 2017 to May 2019

Position Project Administrator

Roles and Responsibilities:

Office administration for project related matters

Assisting with employees’ wages and compilation of progress payment reports

Liaising with project clients, book keepers for records keeping and reporting

Sourcing and relationship building with suppliers for the project

Conducting Project Site visits and inspections

Employment History

Company Cresta Lodge Hotel

Employment Duration August 2011 – July 2012

Position Front Office Receptionist and Reservationist Roles and Responsibilities:

Greeting and welcoming guests and patrons on arrival

Hotel room reservations for walking-in or telecom guests (Medallion)

Room and key allocations

Handling guests Checking in/out

Attending to guests’ complaints and enquires

Guest information on hotel services, facilities, policies and procedures

Operating hotel switchboard, taking and screening calls and messages

Liaison with housekeeping department for the cleaning of guests’ rooms, personal laundry, valeting and room service

Guests travel arrangements and confirmations with respective carriers

Organizing guests transfers to and from respective travel ports

Computing guests bills and issuing receipts upon payment

Receiving payments

Daily reports and attending department meetings or briefings

Maintaining a neat and tidy front office area

Employment History

Company Savannah Travel

Employment Duration Dec 2008 – April 2010

Position Travel Consultant

Roles and Responsibilities:

Online fares and ticket bookings (Galileo)

Airline ticketing

Hotel bookings

Holiday and corporate itinerary tour package e.g. destinations, travel dates, mode of transport, accommodation requirements, transfers and activities

Providing clients with information on destination’s customs, regulations, vaccines, foreign currency and weather patterns and local activities

Advising clients on check-in and boarding times

Notify clients of travel incentives offered by carriers or hoteliers

Transfer/shuttle/ferry bookings

Car hires

Weekly reports

Taking calls and messages

Hobbies: Web research, humanitarian work, active sport. References:

1. Rudzani Innocent – Managing Director for Mukumba Resources and Project Management. Contact: +27-82-634-****

Email: *******.*******@********.**.**

Contact this candidate