Manager Housekeeping

RANJITH PITIGALA SIYASENA

Nationality: Canadian

Permanent Resident of USA

**** ***** ****** *****, ********, GA 30064: 404-***-**** (Mobile) : ********@***.***

Worked until 05/29/2020 DIRECTOR OF GUEST SERVICES Responsible for

MARRIOTT RENAISSANCE MONTGOMERY HOTEL AND SPA AT THE CONVENTION CENTER. ”

GENERAL RESPONSIBILITIES:

Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout the Hotel

Work to continuously improve GSS scores and ESS

Conduct self - audits to improve performance and cleanliness

Recruit, interview and hire housekeeping associates for assigned hotel Meet regularly Executive Rooms Manager and Human resources to review staffing, morale and any disciplinary situations/investigations etc.

Train and support all associates and ensure performance in accordance with established hotel brand standards ( Marriott BSA)

Assist in new housekeeping associate orientation and onboarding

Ongoing review of staff to ensure adherence to established policies and procedures

Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements

Establish and maintain open collaborative relationships with direct reports, team members and partner General Managers and Assistant General Managers

Compliance with Federal & State Labor laws

Maintain key control and lost and found and ensure staff is trained in both

Plan work schedules and room assignments with minimum disruption to guest

Perform technical and administrative duties, including, writing and reviewing reports, monitoring department checkbooks, ordering inventory (Adeco systems)

Oversee ordering of housekeeping supplies to ensure correct par levels

Responsible enter Housekeeping operations, oversee 73 employee 300,000 sq. feet banqueting facilities, convention center and ‘MPAC’ theater operations.

MULIA HOTEL JAKARTA, ROOM DIVISION MANAGER 04/2014 - 04/2018

Accountable to manage 1700 rooms at MULIA Hotels in Jakarta and Bali resorts properties mainly involving Housekeeping and Laundry Operations.

WESTIN PEACHTREE HOTEL ATLANTA,

HOUSE KEEPING/LAUNDRY MANAGER 09/2009-03/2014

Controlling the overall management of all the functions of Housekeeping and Laundry/valet operations.

RITZ CARLTON BUCKHEAD, DIRECTOR OF HOUSEKEEPING, LAUNDRY OPERATIONS 06/2000 -09/2009

RITZ CARLTON DUBAI UAE, HOUSEKEEPING AND LAUNDRY MANAGER 09/1998- 06/2000

JEBEL ALI HOTEL DUBAI UAE, LAUNDRY MANAGER 06/1989-09/1998

RAMADA BEACH HOTEL ABU DHABI UAE,

EXECUTIVE HOUSEKEEPER 02/1980 – 06/1989

ACHEIVEMENTS

o5-star hotels experiences for more than 36 years comprising working at USA Westin Peachtree Plaza Hotel (Atlanta) Ritz Carlton Hotel (Buckhead) Ritz Carlton Hotel (Dubai UAE) Jebel Ali Resort Hotel (Dubai UAE) Abu-Dhabi Ramada Hotel (UAE) and Sri Lanka Lanka Oberoi Hotel.

oSucceeded in achieving the “Best 5 Star Manager of the Year award 1999 in Ritz Carlton Hotel Dubai UAE and two-time Five Star manager 2004/2005 in Ritz Carlton Hotel Buckhead Atlanta USA

oI have also been appointed by the Ritz Carlton Hotel as Staff Interview Analyst – QSP (Quality selecting process) Talent Plus- USA to Interview from Different Countries with Talent Individuals for the company diversity values.

oDuring my tenure at Jebel Ali Hotel & Golf resort from 1989 to 1998 the hotel was expanded its, Laundry division investing approximately US $ 8.5M in equipment and commercializing to cater for Dutco Hotels division comprising of two 5 Star Hotels and one 4 Star Hotel. I was overall in charge of the entire Laundry Operation of this project which also catered for the Contract Laundry facility of Dubai World Trade Centre, Emirate Golf Club, Dubai Marine Club, Horse Riding Centre and all the major VIP Banquet events taken part in Dubai.

Controlled overseeing the Dubai Ruling Family Laundry & Dry Cleaning of Sheik Palaces.

oAcceptance of equipment and invoicing for the pre-opening stage of the flagship hotels in Dubai/middle east.

oAssisted in opening the following Ritz Carlton Hotels:

Ritz Carlton South Beach (2003), Ritz Carlton Naples (2003), Ritz Carlton Boston (2001), Ritz Carlton Washington DC (2000), Ritz Carlton New Orleans (2000), Ritz Carlton Wolfsburg Germany (1999), Ritz Carlton Sharm El Sheikh Egypt (1999), Ritz Carlton Doha construction stage (1999), Ritz Carlton Dubai UAE (1998)

oMaintained excellence in training and development of staff members in regards to commitment to service standards and procedures

SKILLS

oManaging all features of Housekeeping and Laundry/valet daily operations and achieving financial gains through the integration of Hotel occupancy and marketing plans and business objectives.

oCoordinating human resources for cost effective operations and managing entire staff.

oInitiating and implementing superiority of service with better communication and, executing the standards, policies and procedures.

oTraining the staff to strictly adhere to OSHA safety, hygienic and health requirements.

oRecruitment, training, developing and motivating of staff to maintain employee relationship.

oStrategically controlling the budgets for profitability.

oResponsible for liaising with the engineering maintenance on Laundry machineries and preventive measures..

oACADEMIC QUALIFICATIONS:

oPassed the General Certificate of Education (O-Level) Examination and have obtained five credit passes in the following subjects:

oEnglish, Chemistry, Biology, Mathematics and

oGCE (Advanced Level) Examination Passed the Following Subjects:

oBotany, Chemistry, Physics, and Pure Mathematics.

oPROFESSIONAL QUALIFICATIONS:

oBachelor of Science (BSC) – University Colombo, Sri Lanka.

oDiploma in Mechanical Engineering – Sri Lanka Technical College.

oManagement Training Course (MIT) - Ramada Hotels International.

oMember of IFI International Fabric Care Institution USA.

oAssociate Member of Ceylon Hotel School Graduates Association

TRAINING & DEVELOPMENT:

I have continued to grow through my work experience and professional development courses which have contributed to my ability in gaining excellence within a hospitality environment. This has enhanced my business and people management skills. Courses and training include:

o2011 Violence in the workplace – Starwood Hotels Atlanta USA

o2011 Presenting with Confidence - Starwood Hotels Atlanta USA

o2011 Building Loyalty at Starwood – Starwood Hotels Atlanta USA

o2011 I am Inspired to be my best – Starwood Hotels Atlanta USA

o2011 Loyalty Beyond Reason – Westin Starwood Hotels Atlanta USA

o2011 Everything Communicates – Westin Starwood Hotels Atlanta USA

o2010 Worldwide code of Business Conduct - Westin Starwood Hotels Atlanta USA

o2010 Ethics Training at Westin Peachtree Plaza - Starwood Hotels Atlanta USA

o2010 Service Culture transformation the Westin Voice - Starwood Hotels Atlanta USA

o2010 Service Culture transformation building a Coaching Culture - Starwood Hotels Atlanta USA

o2010 Behavioral Interviewing Training program - Westin Starwood Hotels Atlanta USA

o2009 Assessment in the Workplace – Ritz Carlton Hotels and Management, Atlanta USA

o2009 Management & Staff Interview Analyst for QSP (Quality Selecting Process) Talent Plus USA,

o2008 Diploma of Excellence – Ritz Carlton Hotel Company USA

o2008 Leadership Certification at Ritz Carlton Hotel, Buckhead Atlanta USA

o2006 Laundry Management Training Conduct at Ritz Carlton Buckhead Atlanta USA

o2005 Garments Inventory Management System – Ritz Carlton LLC Atlanta USA

o2004 Manager on Duty Emergency Procedure Certification Training – Ritz Carlton LLC USA

o2004 Leadership Certification at Ritz Carlton cooperate office Buckhead Atlanta USA

o2003 Labor Management System – Ritz Carlton Hotel Company LLC Atlanta USA

o1999 Staff Interview Analyst for QSP (Quality Selecting Process) Talent Plus UAE

o1997 HACCP – Hospitality Engineering Learning Program Jebel Ali Hotel Dubai UAE

o1996 Training for Change and Diversity- Jebel Ali Hotel Dubai UAE

o1996 Train the Trainer – Jebel Ali Hotel Dubai UAE

o1995 Hotel Housekeeping/Laundry Operations – Jebel Ali Hotel UAE

CAREER OBJECTIVE:

My aspirations are devoting my immense experience and skills to enhance another hospitality establishment of any magnitude to the uppermost level.

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