Customer Executive

Amitha.P.L

Email ID: ********************@*****.*** Address: 43/3 OCF Estate,

Mobile : 807-***-**** Giri Nagar, Avadi,

Chennai - 600054

Career Objective:

It is highly challengeable to attain a modest job in this competitive world. So my aim is to work towards finding a good employment in an organization, where my experience, knowledge, talent and my full potential could be used effectively for the growth of the company and myself.

Personal skill Set:

Reliable, Punctual and a dedicated team player.

Hardworking with strong determination and confidence.

I look forward to new challenges and taking on diverse responsibilities.

Good communication skill and dedicative towards good customer service.

Work Experience:

Concentrix Technologies (Dec 2017 – Mar 2020) as Senior Representative (Banking)

Karur Vysya Bank Process

Initiate negotiation for debt recovery through phone and mail contact.

Advise customers of necessary action and strategies for debt repayment.

Making reminder calls to customers to reduce delinquent accounts.

Analyze customer’s financial situation and offer the best payment solutions.

Kochar Infotech Pvt Ltd (Jul 2014 – Mar 2017) as Technical Support Executive

Worked under Reliance Process (Jul 2014 – Aug 2015)

Responsibilities:

Handling customer queries and providing FCR.

Troubleshooting the customer complaints online.

Resolving customer problems regarding network issue.

Handling Escalation calls and providing resolution for customer queries.

Co-ordinating with Field to resolve customer issues.

Handling Retention calls.

Worked under HCL Talent Care Process (Sep 2015 – Aug 2016)

Chat Support / Outbound Calling

Responsibilities

Handling candidates queries through chat.

Making out calls to the candidates and aligning them for interviews.

Counselling candidates in choosing their career path.

Aligning the candidates to the apt courses according to their qualification and interests.

Achieving maximum drive attendees.

Team Leader (Operations) (Aug 2016 – Mar 2017)

ICICI Foundation & Intex Process.

Responsibilities:

Lead and co-ordinate the day to day activities of the team.

Analyzing the agent productivity.

Laying action plans to optimally utilize the resources to enhance productivity.

Achieving targets laid by Client from time to time.

Co-ordinating all operational activities.

Scholastics:

SSLC- Kendriya Vidyalaya OCF,

Aggregate : 60 %

XII – Vijayantha Model Higher Secondary School,

Aggregate : 90 %

Pursuing graduation through DIPS University

Personal Details

Date of Birth : 20/01/1991

Name of Father : (Late) N. Purushothaman

Gender : Female

Marital Status : Married

Nationality : Indian

Language known : English, Malayalam, Hindi & Tamil

Permanent Address : 433, Thekkethandalath

12, Kuttivattam

Panmana Panchayath

Karunagappally, Kollam

Kerala

Declaration:

I hereby declare that all the particulars given above are correct and true to the best of my knowledge. If I am given an opportunity, I assure to dedicate my maximum time & effort towards the growth of the organization.

Place: Name: Amitha .P.L

Date:

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