Operation Manager

SACHIN POOJARY

CONTACT

ADDRESS:

Vaibav Tower, B Wing, 201

Shanti Park, Mira Road (East)

THANE – 401107, India.

EMAIL: ******.*******.****@*****.***

PHONE: +91-982*******

PERSONAL DETAILS

Date of Birth – 21St

July 1978

Passport no – Z4109353

Nationality – Indian

Indian CDC – MUM 286651

Marital Status – Married

Skype ID - sachin.poojari5

Languages Known – English, Hindi,

Spanish.

SKILLS

Customer Satisfaction.

Revenue Management.

Training & Dev elopment.

Procurement management.

Problem management.

Customer Relations.

Sales and Marketing.

Account Management.

Budget Management.

Easily Adaptable.

Procurement management.

Documentation management.

SYNOPSIS

As a result driven professional holding over 19 years of work experience in Hospitality Industry.

Adept in assisting managing and maintaining all clerical and administrative functions for the Front office, Housekeeping and Laundry division.

Have specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality serv ice standards.

Hands on assisting with the preparation of the annual budget from an expense, productivity, and efficiency lev els perspective.

Managing and maintaining of reports, performance measuring tools, reporting logs, Inventory logs, internal communications, requisitioning functions, audit results management, Inspection data entry, time and attendance functions and other aspects of team management and support.

Oversee the managing and maintaining various reports that are required to support the Housekeeping and Laundry operation.

Have good knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a v ariety of software packages (e.g. MS Office) and office equipment.

Good knowledge of principles and processes for providing exceptional customer and personal serv ice including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality serv ice standards.

Have the ability to create various analyses', reporting and data entry.

EDUCATION

Successfully completed Three Year Hotel Management Degree, Himalayan University – UGC recognized.

Successfully completed Graduation from Mumbai University.

Successfully completed certification in BASIC COMPUTER course.

Operating Computer using GUI Based Operating

System.

Understanding Word Processing.

Using Spread Sheet.

Introduction to Internet, WWW and web browsers.

Communications and Collaboration.

Making presentation.

Financial Literacy for banking Scheme and

Applications.

CAREER OBJECTIVE

Looking for a suitable role to grow

and lead in the Industry to leverage

long years of experience gained by

providing excellent customer

serv ice.

Completed certificate course from Seafarers Marine Institute Education Trust (The INDOS NO: 14ZL8372)

Proficiency in Personal Survival Techniques.

Proficiency in Fire Prevention and Fire Fighting.

Proficiency in Personal safety and Social Responsibilities.

Proficiency in Security Training for Seafarers with designated security duties.

Elementary first Aid.

WORK EXPERIENCE

Hotel Granville – Operation Manager {June 2018 – March 2020}

Plan, coordinate and manage all business operations to achieve corporate goals.

Dev elop high performing sales, operation teams and processes resulting in increased revenues.

Managing the daily activities of the Housekeeping department to include appropriate cleaning of all rooms, banquets, washrooms, restaurants, and all public spaces.

Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.

Purchase, re-order and maintain housekeeping supplies and inventory.

Schedule and train all new housekeeping staff members & achieve the training man-days.

Maintain the housekeeping budget, providing billing summaries and expenses for the financial year.

Uphold the highest standards of cleanliness, safety, and conduct.

Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Assist in budget preparation and expense management activities.

Dev elop strategies to improve ov erall quality and productivity.

Schedule regular team meetings to discuss about business updates, issues and recommendations.

Assist in employee recruitment, training, and performance ev aluation, promotion and termination activities.

Ensure that employees follow company policies and procedures.

Manage administrative, logistical, human resources, and accounting services to support company operations.

Address customer inquiries promptly and professionally and ensure customer satisfaction.

Preparation of the v arious reports i.e. Consumption Report / Flash Report / Training Calendar / Compliance / FSSAI report etc. The Park Hotel – Front Office / Room Division Manager {March 2017 – April 2018}

Manage day to day operations, ensuring the quality, standards and meeting the expectations of customers on a daily basis.

Ev aluate lev els of Guest satisfaction and monitor trends, with a focus on continuous improvement.

Bi-monthly meetings with PR team to ensure Spa is promoted to the fullest.

Identify and acquire new business opportunities.

Utilize financial plan to spot trends, measure productivity and monitor progress.

Ensure Health Club facility is well maintained.

Ensure Trainings are given to Spa therapists’ and Recreation attendants as per hotel standards.

Prepare revenue and occupancy forecasting.

The Waterstones Hotel – Joined as Duty Manager – Asst. Front Office Manager {May 2008 – August 2015}

Manage day to day operations, ensuring the quality, standards and meeting the expectations of customers on a daily basis.

Ev aluate lev els of Guest satisfaction and monitor trends, with a focus on continuous improvement.

Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.

Set departmental objectives, work schedules, budgets, policies, and procedures.

Ensure Team Members have current knowledge of hotel products, serv ices, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.

Comply with hotel security, fire regulations and all health and safety legislation.

Hotel Sea Princess – Lobby Manager – {September 2004 – April 2008}

Greet the VIP guests of the hotel as directed by the Front office Manager.

Perform special services for VIP Guest’s.

Check cleanliness of lobby and public areas, lights as well as front office staff in proper and orderly appearance and behavior.

Check on registration cards of arriving guests and ensure all information should be filled on each card either by Guest Relation Officers or the guests.

Operate the front office computer system in order to assist front office attendants.

Handle guest complaints and other related problems and report on the Assistant Manager’s log book.

Hotel Retreat – Joined as Front Office Executive – Asst. Duty Manager

{Jan 2000 – August 2004}

References available upon request

Contact this candidate