KIRAN RAMCHANDRA KARANDE
Email: email@example.com Mob: +91-983*******
KPO/ BPO PROFESSIONAL (Non-Voice)
Seeking suitable roles across BPO & Education or as Office Assistance with a growth-oriented & reputed companies offering opportunities for professional development where I can utilize my experience towards organizational objectives
Seasoned, & savvy professional, having 10 years of gratifying experience in the entire spectrum of Process delivery & Management, Team Management & Training & Development, accomplishing service excellence beyond expectations.
In-depth knowledge of managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels.
Equipped with the knack of functional management along with the practical experience in Uploading Process (for US & UK based Clients), maintain online secured data room & uploading files to the Digital Work spaces. Maintaining Digital W/S, Using ‘Microsoft Outlook’ application to check day-to-day updates on Client Desktop. Splitting ‘PDF’ files into the volumes as per the client request.
Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines. Ability to use sound judgment & decision-making skills and effectively perform in a self-directed environment.
Possess excellent communication and presentation skills, ability to work effectively with and leading of teams, and a proven safety record. Promotes team spirit and works collaboratively to achieve team goals.
INTEGREON MANAGED SOLUTION Mar' 2007 - Aug 2009
May 2010 - June 2020
A Leading KPO, Specializing in Documents Content & Knowledge services, provides high-value, complex BPO solutions.
Senior Delivery Specialist
Assigned responsibilities includes Uploading Process (for US & UK based Clients), maintain online secured data room & uploading files to the Digital Work spaces. Maintaining Digital W/S as per the client requirement.
Used ‘Microsoft Outlook’ application to check day-to-day updates on Client Desktop. Splitting ‘PDF’ files into the volumes as per the client request.
Maintained Users access control over the W/S as per the client request, also provide new access to the specified/concerned person for particular W/S.
Ensured work deliverances and constant improvement in quality through taking feedback from clients and putting it across to enhance the associates work quality using Excel applications.
Led efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence.
Analyzed the request of the client, prepare processes for the job.
Other responsibilities include Files Upload, Participant Upload (Manual/Using Tool), Electronic Files Splitting (Manual) Fund Letter, Bulk Permission, Nitro PDF (File conversion & splitting) & WS Deletion.
Generating different reports on MS SQL server as per client requirement.
ANUYOG SCHOOL & JUNIOR COLLEGE Oct' 04 - Mar' 07
Aug 2009 - May 2010
Senior Computer Faculty
Provided Training to 50+ students at one time on MSCIT, D.T.P, Tally Course, and Internet surfing related to MSCIT, Net Banking, Daily Bank Position.
Managed classroom coverage of assigned subjects as per curriculum to students. Significantly enhance classroom learning environment and acted as a facilitator to promote student leadership in initiating and creating positive learning opportunities.
Exploration and implementation of new teaching techniques. Create comprehensive classroom assessment methods and techniques-adopted effective tools that were compliant with the education board.
Managing classroom coverage of assigned subject imparted through theoretical & practical training.
Significantly enhancing classroom learning environment and acted as a facilitator to promote student leadership in initiating and creating positive learning opportunities.
Devising lesson plans, which captured the students’ imaginations infusing much needed enthusiasm.
Establishing and maintaining positive relationships with fellow teachers & promoted an environment of open communication. Received consistently glowing evaluations from students and supervising administrators.
PROFESSIONAL AND EDUCATIONAL DEVELOPMENT
B. Com – 2016 – Madurai Kamraj University
HIGHER SECONDARY CERTIFICATE – 1994 - Mumbai University
SECONDARY SCHOOL CERTIFICATE – 1991 - Mumbai University
DIPLOMA IN SOFTWARE COMPUTER APPLICATION
COMPUTERIZED ACCOUNTING PACKAGES
DIPLOMA IN D.T.P.
TECHNICAL SKILLS: Ms-Office XP (Ms-Word, Ms-Excel, Ms-Power Point, PageMaker 6.5, CorelDraw 10, Photoshop 6, Tally 7.2
Date of Birth: 25th October' 1975; Languages Known: English, Hindi & Marathi; References: Would be furnished upon request