MANOJ KUMAR SAMRAJ

Professional Experience

Assistant Front Office Manager at Ayada Maldives, Maldives August 2019 – Present

Duty Manager at TAJ Hotels and Resorts, Chennai.

November 2016 – August 2019

Assistant Front Office Manager at Ayada Maldives, Maldives January 2016 – November 2016

Guest Service Manager at Ayada Maldives, Maldives

June 2015 - December 2015

Front Office Supervisor at Ayada Maldives, Maldives April 2013- May 2015

Front Office Associate –Pre Opening Team at The Leela Palaces & Resorts

November 2011 to April 2013

Front Office Supervisor at GRT Hotels & Resorts

January 2007 till May 2011

Professional Expertise

Assists the Front office Manager / DOR in all the aspects of his duties and performs his duties in their absence

To consistently provide thoughtful, caring and sincere service To identify and anticipate guests’ needs and ensure Personalized service is provided by butler team

To observe and evaluate workers' appearance and service performance to ensure quality service and compliance with specifications To assign work schedules, following work requirements, to ensure quality and timely delivery of service & establish regular internal meetings in the department

To ensure all team members have knowledge of hotel services, technology, amenities, functions & systems

To ensure that all requests from guests are followed up on and report all guest requests and complaints

To inform other operating departments of matters related to Butler operations

To ensure VIP status is communicated

To conduct development and performance reviews, identifying key personnel for further development and structured career path To perform disciplinary actions when necessary

To analyze and record personnel or operational data and write related activity reports.

adghtq@r.postjobfree.com

+960-******* / 7303051

+91-999*******

Skype:-smanoj36

No 9 P, Bharathi Nagar

Pasuvanthanai Main road

Kovilpatti, India

Zib code: 628501

Summary

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses significant knowledge in administrative and office procedures. A quick learner who can adapt to new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities.

Well organized and an excellent team player with a proven ability to work proactively in a complex and active working environment. Achievements, Honors and Awards

Certified for professional butler service

SABA ( South African Butler Academy)

Certified for Basic First Aid Training

IFSA (International Fire Safety Academy)

Certified for Fire Safety

IFSA (International Fire Safety Academy)

Nominee for Employee of the year

2015 at Ayada Maldives

Employee of the month

March 2015 at Ayada Maldives

IRIS ( Intensive Reinforcement of Inducted Supervisors) 2010 at GRT Grand Days

Professional Achievements

Sustaining the organization on the TOP 3 in Trip advisor over all Maldives.

Received many guest appreciations in trip advisor for exceeding their expectations and memorable stay experiences.

Focus more to get additional revenues in room upselling and Late check outs and successfully achieved the yearly target in 2018 -2019. Created and implemented a various package for room upselling, SPA, Food & Beverage & Water sports to increase the additional revenue. Addressed all escalated guest issues to assure the satisfactory stay with the minimum compensation.

Focus on butlers operations and ensure smooth guest services. Professional References

Gamze Günay

Front Office Manager at Ayada Maldives

“It is a pleasure to recommend Manoj Kumar. Manoj has been working for Ayada Maldives for 3 years and I have been his direct supervisor for almost 2 years.

I have been consistently impressed by both Manoj's attitude towards his work and his performance on the job. He is a hard- working individual who knows how to get the job done quickly and effectively. He has demonstrated the ability to work under pressure and to plan and organize successfully to meet tight deadlines. In addition to being a natural leader, his strong interpersonal and communication skills have allowed him to develop good working relationships with both his colleagues and management.

Manoj would be a valuable addition to any company he chooses to join, and I have no hesitation in recommending him highly. “ Ashok pillay

Executive Housekeeper at Amari Havodda Maldives

“Manoj is very committed and professional person at Front office, always there to help guests on any situation Manoj is a calm and Humble leader “

Md. Javed Khan

Complex Front Office Manager at The Leela Palaces & Resorts

“It’s my absolute pleasure to recommend Mano Kumar, whom I worked with at The Leela Palace Chennai for almost 18 months.. I thoroughly enjoyed my time working with Manoj, and came to know him as a truly valuable asset to my team. He is honest, dependable and incredibly hard-working. Beyond that he an impressive guest relation officer who is always ready to go beyond to make guest experience special.

At concierge with us, he was instrumental in setting up entire section and his contribution was acknowledged by management and all fellow colleagues as well in form of immense respect towards him.

He was a star in my team and will work with him any day again. Best of luck for your future Manoj. “

https://www.tripadvisor.com/Hotel_Review-

g2287353-d1191267-Reviews-

Taj_Fisherman_s_Cove_Resort_Spa_Chennai-

Covelong_Kanchipuram_District_Tamil_Nadu.html

Yours Truly,

MANOJ KUMAR S

Computer Knowledge

Opera

Fidelio

Champagne HMS

WINHMS

Triton

Ving Card & Messerschmitt

Microsoft Office (Word, Excell, Power point & Access) Education

Bachelor of Tourism and Hospitality Management

MKU University, Madurai, India. 2011 -2014

Advance Diploma in Catering and Hotel Management

SISI Institute of Hotel management, Chennai, India. 2004– 2006 Completed upper mediate level-1 (English communication development course)

On Sep 2011 at British council, Chennai, India.

Languages

English (Full professional proficiency)

Tamil (Native or bilingual proficiency)

Personal Abilities

Attention to Detail

Punctuality & Reliability

Requires no Supervision

Work under Pressure

Good Written & Verbal communication skills

Team work

Patience

Personal Details

Date of birth: 15th June 1987

Passport no: J6933026

Passport expiry: 30 June 2021

Marital status: Married

Nationality: Indian

Interests: Music & Travel

Work permit no: WP00333831

Guest appreciations in Trip advisor

https://www.tripadvisor.com/Hotel_Review-g2371284- d2371045-Reviews-AYADA_Maldives-

Maguhdhuvaa.html#REVIEWS

Declarations

I do hereby declare that all the information provided is true to the best of my knowledge

Contact this candidate