Executive Secretary to Managing Director / Senior ADMIN/ HR
Resume:
AREAS OF EXPERTISE
Monitoring performance
Manpower scheduling
Customer service
Delegating tasks
Decision making
PROFESSIONAL
Organizing
Natural leadership skills
Communication
KEY COMPETENCIES
AND SKILLS
Hannah Moreno
PERSONAL SUMMARY
An efficient, organized and approachable person who is always willing to help work colleagues out. Possessing fast and effective secretarial skills, and having a strong administrative background with knowledge of the latest office management techniques and experience of using specialist software packages. Always happy to do the mundane office duties as well as the more exciting work. Having a comprehensive understanding of attending meetings, preparing agendas, and maintaining departmental electronic and manual filing systems. Presently searching for a suitable role with an exciting and progressive company.
PROFESSIONAL EXPERIENCE
Executive Secretary to Managing Director / Senior ADMIN/ HR Highly motivated
Advance Exhibitions LLC
Dubai, United Arab Emirates
Dec 2014 – Till Date
Fast Learner Well organized
Microsoft Office proficiency
Self-starter
Ability to work under pressure
Able to manage available
resource to maximize
productivity and efficiency.
Having the ability to motivate
people.
Possessing a responsible
attitude and also calm under
pressure.
PERSONAL DETAILS
Al Muteena, Dubai UAE
Mobile / WhatsApp:
E:************@*****.***
REFERENCES – Available on
request
Visa status: Employment visa (Can
join immediately)
Responsible for providing secretarial, administrative, HR and sales support to all parts of the business. Other tasks include covering the reception area at lunchtime and during holiday periods, meeting and greeting visitors, answering their queries and dealing with deliveries. Duties:
• Acting as a first point of contact: dealing with correspondence and phone calls.
• Manage and maintain the MD’s diary and email account response to emails if needed.
• Arranging travel, visas and accommodation arrangements for Company Directors and senior managers.
• Creating invoices, filing receipts and dealing with all financial documentation.
• Arrange for the provision of stationary and office supplies
• General administrative support photocopying, scanning, maintaining filing systems and other admin duties as required.
• Preparing correspondence and documents on behalf of the management.
• Handling confidential information in line with the firm’s data security protocols.
• Encoding of Catalogue and Business cards – data encoding
• Ensuring the adequacy of sales-related equipment or material
• Assisting the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Closely working with the Sales team to assess the progress of the department and develop Sales strategy accordingly.
• Produce reports on progress within the department and outline any developed strategies to improve.
• Responding to complaints from customers and give after-sales support when requested
• Inform clients of unforeseen delays or problems
• Assist in the preparation and organizing of promotional material or events
• Meet prospective clients in Exhibition stands and introducing the company. Attending Events in UAE (Dubai, Sharjah and Abu Dhabi).
• Update company website and social media sites.
• Maintaining employee files and HR filing system
• Responsible in taking care of employee medical insurance, Group insurance & medical claims by following up with the insurance company.
• Manages human resource staff by recruiting, selecting and orienting.
• Organizing training of employee’s and appraisal of employee’s performance.
• Coordinating with PRO regarding Staff visa
CREW ADMINISTRATOR 2013 – Jan 2014
Carnival Cruise Line
Miami Florida United states of America
• Oversees the crew sign-on and sign-off process, as directed by the Human Resources Manager, reviewing immigration documentation such as passports, visas, Alien Resident Cards (ARC), Letters of Re-Employment, etc. to determine validity of documents. Refers unusual documentation to the HR Manager.
• Ensures the efficient clearance of Crewmembers signing on and off through Customs and Immigration by diplomatically encouraging a productive relationship with the relevant officials.
• Coordinates with the shore-side support group the repatriation process for shipboard employees.
• Supervises the 90-Day US CBP Inspection of all Crew, with the assistance of the HR Manager, T&D Manager, Crew Relations Specialist, Crew Payroll Manager and 2nd Purser Payroll.
• Ensure accuracy of employee records.
• Works on a rotational basis with the Crew Relations Specialist in the Crew Office performing a variety of related duties.
• Works with Financial Controller staff in the Crew office in a cooperative, productive and effective manner. Including but not limited to assistance with Payroll Stuffing.
• As part of the HR Division fully supports Crew Activities and events that help increase Crew morale and optimize positive Crew comments of the overall Crew Relations operation.
• Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Document Specialist/ Purchasing and Procurement Oct 2011- June 2013 Huawei Philippines Inc
Makati City, Philippines
• In charge of receiving report submittals of Engineering Department as well as Sub- Contractor.
• Overall checking of submittals if there is any problem with regards to technicalities.
• Monitoring and registering the documents received as well as the submittals for review.
• Responsible to coordinate with every sub- contractor regarding with their submittals and submitting the same.
• Responsible to coordinate with third parties, consultants and clients.
• Preparing certificates of completion.
• Preparing document transmittals to client (Globe telecom) and third party consultants.
• Maintaining all distribution of all submittals and logs.
• Internal and External coordination with the Engineering Department.
• Assistant to the needs of site Engineers.
• In charge for any material request for the site.
• Responsible for the inventory of the equipment used and kept in the warehouse.
• In charge in arranging and scheduling meetings from external clients especially sub-contractor.
• Responsible for keeping track of incoming and outgoing documents.
• Answers, transfer calls and arranging call conference.
• Responsible for making Monthly Progress Reports.
• Preparing daily reports regarding the project documentation status. Customer Service Representative June 2010 – June 2011 Teleperformance
Mandaluyong City, Philippines
• Support and provide superior service visa phones and emails as a receiver and caller.
• Use an effective approach to handle special telephone tasks.
• Professionally handling of irate customers.
• Apply the elements of building a positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Identify voice skills and how to enhance a good telephone presentation.
• Display time flexibility towards shift as per work floor requirements ACADEMIC QUALIFICATIONS
Our Lady of Fatima University (Philippines) 2005-2009 Bachelor of Science in Nursing
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