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Service Manager

Delhi, India
September 29, 2020

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Mobile: +91-783*******, E-mail:

Address: Flat No. 309, P-4 block, DeepGanga Apartments, Sidcul, Haridwar- 249403


Looking for an opportunity to work as a Siebel Developer/Siebel Tester/ Siebel Application Support in a reputed company to deliver the best of my professional ability, to hone my technical knowledge, skills and to excel in Siebel CRM practice.


7.6 years of Experience in Siebel CRM.

Having experience as Siebel Developer.

Having experience of manual testing experience which includes Siebel CRM Testing and Web Based testing, which includes functional, smoke, regression, random, system testing and system integration testing, sanity testing.

Have good knowledge of Siebel Telecom Application, Siebel Field Service Application, 3rd Party tool Antenna (AMP smart client), Siebel Architecture, Siebel Testing, Siebel Configuration, Party Model, Assignment Manager, ALM testing Tool, Basics of Siebel Eclinical and Siebel Loyality Applications.

Have Basic knowledge of scripting, workflow, siebel open UI

Have sound Knowledge of SQL, HTML5, Java Script, CSS.

Excellent verbal and written communication skills and flexible to learn advanced technologies.

Self learning Salesforce



CRM : Siebel 7.8/8.1/, Siebel Tools, Siebel Telecom Application,

Siebel Field Service Application, Siebel Marketing / Siebel Loyalty,

Siebel eclinical Application

Operating Systems : Win2003/XP/vista/7/8

Languages : C, C++, basics of Core Java.

Web Technologies : HTML, CSS, Java script, XML.

Databases : Oracle 9i/10g/11g


Working in IBM India Pvt Ltd, Pune as Package Solution Consultant from 31st May 2014 to Oct 2018

Worked as as Project Engineer in Wipro Technologies, Bangalore from 11th April 2011 to 30th May 2014.


Client: Mobile Telecommunications Company

Team Name: IDEA Postpaid Team

Role: Package Solution Consultant – Siebel Configuration/Test Specialist

Duration: Oct 2016 – Oct 2018

Platform/OS Used: Siebel 8.1

Project Description:

IDEA Cellular is a leading GSM mobile services operator in India with more than 90 million subscribers, under brand name IDEA. It is a pan India integrated GSM operator covering the entire telephony landscape of the country.

Idea Post-paid CRM Transformation is a program that comprises

1. Single View of Customer in CRM leading to improved customer servicing and satisfaction

2. Reduction in Erroneous Provisioning

3. Reduction in turnaround Times of Order Provisioning

4. Improved Regulatory Compliance

5. Standardized Processes and Centralized Applications across all circles



Completed development of many CRs.

Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs and MVLs

Developed Siebel objects and writing eScript in the Applet, Business Component and Business Service level using Siebel Tools.

Created and deployed new workflows to facilitate user requirement.

Done unit testing for the developed module.

Application UI/ Integration Testing :

Test Cases preparation & execution and managing the issues during Test Execution.

Identify the E2E UAT scenarios.

Executing End to End flow for FLD, New Order (New Customer & Contract creation), Change Order (Add on Services / pack activation) and VAS services.

Tested various CRs.

Tested data in few external systems like BSCS, OFS, NSMS, Jeopardy system, IPOPS.

Defect Management (Tracking and Reporting).

Discussion with team Lead and Project Manager regarding the Severity and Priority of the Defects logged.

Organizing & Maintaining the Requirement Traceability Matrix (RTM).

Preparing & Sharing the Status Report as applicable.

Involved in discussion for functional change requests.

Providing KT sessions to Team members.

Client: US Medical Equipment development company

Team Name: Siebel Testing Team

Role: Package Solution Consultant – Siebel Configuration

Duration: Dec 2015 – August 2016

Platform/OS Used: Siebel 8.1

Project Description:

Medtronic is the global leader in medical technology, alleviating pain, restoring health, and extending life for people with chronic conditions around the world. Medtronic develops and manufactures a wide range of products and therapies with emphasis on providing a complete continuum of care to diagnose, prevent and monitor chronic conditions.


Application UI/ Integration Testing :

Performed Application UI testing and Siebel Integration testing. Created and Updated the testcases in ALM tool.

Raised Defects and Tested defects.

Performed Unit Testing and reviewed code.

Interacted with developers, onsite lead and BA.

Client: Mobile Telecommunications Company

Team Name: Siebel Process Team

Role: Package Solution Consultant – Siebel Configuration

Duration: June 2014 – Nov 2015

Platform/OS Used: Siebel 8.1

Project Description:

VF Spain New Provisioning Transformation basically is a migration project, migrating from Clarify to Siebel. “UNPAR” ie. VF Postpaid, UNPAR is for Postpaid customers of Vodafone Spain. Vodafone Spain is operating on an existing in clarify CRM now they are migrating in Siebel CRM for more flexibility and more easiness. IBM is developing and testing this “VF Spain New Provisioning Transformation”.


Development/Enhancements :

Designing, development and implementation of Siebel Solutions for new CRs.

Enhancement in the existing functionality

Worked on Complex requirement of Service Actions and Account Actions Requirement of Activation and Deactivation of Assets.

Preparation of Technical Design Documents including HLD, LLD, HLTC.

Performing Unit Testing and reviewing code.

Handling interaction with the client.

Mentoring team members

Client: US Private Retail Company

Team Name: Siebel Loyalty

Duration: Feb 2014– May 2014

Team Size: 9

Platform/OS Used: Siebel 8.1 (Siebel

Project Description:

US Private Retail Company operates as a specialty retailer of pet-related products include food, supplies, grooming products, toys, novelty items, and vitamins, as well as fishes, birds and other small animals, and veterinary supplies.


Development/Enhancements :

Created Symbolic URL, Toggle Applet.

Created a field in some applets in different Views, added some user properties, wrote a business service to achieve a functionality as per users requirement for an i-track.

Wrote Test cases for some of the I-tracks.

Created Daily Job reports.

Client: American Manufacturing and hi-tech company

Team Name: PB_EAME/ PB_UK International

Duration: Sept 2011 – Feb 2014

Team Size: 4

Platform/OS Used: Siebel 7.8

Project Description:

American Manufacturing and hi-tech companies Siebel Field Service delivers the most comprehensive, multichannel field service automation system available and is fully integrated with all other Siebel eBusiness Applications. Siebel Field Service enables service businesses and mobile field service professionals to deliver world-class customer support, grow revenue, improve productivity, and enhance customer loyalty. Siebel Field Service manages service parts inventory and logistics and supports service contracts, preventive maintenance, call handling and tracking, scheduling optimization, and dispatch for users of mobile or connected laptops, handheld devices, pagers, or wireless telephones. With Siebel Mobile Service, mobile field professionals can wirelessly update service requests and activities, review customer and activity information, access calendar and contact details, order and track parts, track time and expenses, and send correspondence in real time.


Development/Enhancement :

Created Screen, Business component, Applets and Views which can be used throughout the application for Enhancements in the Central Email Database project. Created certain calculated fields, user properties and static drilldowns.

Performed Unit testing and wrote Test cases for the same.

Production Support :

Consistently resolved simple, medium complexity tickets within SLA, with no rejection from customer.

Worked on complex tickets like AM loads for different regions, SAP siebel Interfaces, wrote queries in SQL for providing data extracts as per user requirements.

Worked on admin related tickets like IE Object issues, Solved SRS tickets for User creation,deletion updating responsibilities as per requirement, Created Users in 3rd party tool i.e AMP Smart Client, updating their IMEI no. for different regions.

Have always Identified the root cause of problems effectively through investigation and did regular updates in ticket Worklog. Always updated user regarding progress in the ticket via chats,mails or calls.

Provided Daily and monthly dashboard reports to manager and teammates.

Responsible for coaching and mentoring junior members in the team.


Willingness to learn

Quick learning

Active in team building activities

Good analytical ability

Adaptability and flexibility


Undergone Corporate training on Siebel CRM, SQL/PL-SQL/HTML/Javascript for 3 months.

Completed Wipro Generic trainings in Programming fundamentals, HTML, OOPS, RDBMS, SQL,Unix, Data Structure etc at the early stage of career.

Have Cleared Step Plus certification in Wipro with L7 score.

Successfully completed wipro internal UCF certifications :

Siebel level 1.1 secured 82%, Siebel level 2.1 secured 76 % and Siebel level 2.2 secured 72% .

Completed trainings in HTML, Java Script, CSS, Jquery which are basicaly required for Siebel Open UI.

Completed training on Sales Cloud.


B.E. from SRCEM (Shri Ram College Of Engineering and Management), Gwalior with 74.81% in 2009 Under Rajiv Gandhi Technical University,Bhopal.

12th from CBSE with 66.33% in 2005.

10th From CBSE with 74.60% in 2003.


Sketching & Painting

Traveling and exploring different places.

Listening Music & Singing


Date of Birth

10th July, 1988

Language Known

Hindi, English

Marital Status




Passport No.


Father’s Name

Shiva Singh Yadav

Permanent Address

5A- RadhaKrishan Nagar, Behind BSF colony, Behind Bhind road, Near DD Nagar, Gwalior – 474020


I hereby declare that all information given above is true to the best of my knowledge and belief.

Date: 29-01-2020 (Surya Yadav)

Place: Haridwar

Contact this candidate