Jesniña Azura Bernabe

Tourist Club Area, Abu Dhabi

United Arab Emirates

+971-**-***-****

adghov@r.postjobfree.com

Work Experience

Emirates Technical and Safety Development Center

Abu Dhabi, U.A.E.

June 2012 to September 2020

Administrative & Executive Assistant / Invoice and Accounts Coordinator

• Organized the new office and designed systems to maximize administrative operations. Arranged and

maintained sensitive documents in compliance with

security procedures.

• Maintained document filing retention and storage system with the highest regard for confidentiality, organization and timely retrieval of documents

• Planned company Management and Staff meetings,

prepared agendas and processed meeting minutes

• Arranged office holiday parties and other outside functions

• Managed phone calls and email correspondence.

• Updated training program in line with the direct manager.

• Managed requisition and organized data in electronic file.

• Coordinated pickup and delivery of mail, mail distribution

• Flow of correspondence

• Run reports amongst other duties.

• Assisted training coordinators on training schedule.

• Arranged hotel bookings and transportation for clients and senior management

• Prepared trainees’ certification for course completion.

• Prepared and managed invoices.

JW Marriott Tripoli

Tripoli, Libya

Pre-Opening Team

December 2010 to March 2011

Front Office Agent

• Processes all guest check-ins by confirming

reservations, assigning room, and issuing and activating room key. Coordinate with Housekeeping to track

readiness of rooms for check-in.

• Processes all payment types such as room charges, cash, checks, debit, or credit.

• Processes all check-outs including resolving any late and disputed charges.

• Answers, records and processes all guest calls,

messages, request, questions or concerns. Supply

guests with directions and information regarding

property and local areas of interest.

• Runs daily reports, identify any special requests and check reports for accuracy.

• Completes designated cashier and closing reports in the computer system. Counts bank at the beginning and

end of shift. Balances and drops receipts according to accounting specifications.

Al Murooj Rotana Hotel Dubai

P.O. Box 117546, Dubai, U.A.E.

September 2008 to December 2008

Guest Service Agent

• Greets guests in a warm and friendly manner using focus skills and personalized service.

• Registers guests into hotel following established procedures, working in coordination with other

employees or departments as required ensuring 100% guest satisfaction.

• Processes payments "Fast and flawlessly" following established procedures.

• Informs guests of shows, facilities, services and room amenities available.

• Assists guests by attempting to honor special requests for specific accommodations, and presents options

when those requests cannot be met.

Hotel Pontefino

Pastor Village, GulodLabac

Batangas City

November 2003 to October 2006

Front Office Agent

• Check in and check out of guests

• Handles guest requests and services

• Performs cashiering operations

• Also handles the reservations when needed

• Does graveyard shifts as part of the shifting schedule of the Front Desk

• Performs Night Audit procedure and auditing

transactions of the day

• Handles guest complaints

• Familiarization of hotel packages, tours and promos for the Front Desk serves as general information desk of the hotel

• Handles telephone calls and inquiries

Reservations Agent

• Performs as sales and reservations agent

• Handles room reservations

Cristo Rey Institute for Career Development

Rizal Ave. Batangas City

June 2002 to March 2003

Professor

• Part time College Professor teaching Minor subjects such as Personality Development, Basic Spanish and Tourism related subjects like Travel Agency

Management and World Geography

Educational Background

Tourism and Travel Specialist

Cristo Rey Institute

Rizal Ave., Batangas City – College

Knowledge/Skills

Microsoft Word Oracle

Microsoft Excel Harmony

Microsoft PowerPoint Opera version 5.2

Seminars / Trainings

Basic Safety Training with Firefighting and Personal Safety and Social Responsibility

Philippine Nautical Technological Institute

November 9-18, 2009

Philippine Fast Ferry Corporation

SuperCat 7

Batangas Port, Sta. Clara Batangas City

On-the-job Training

October 2001 to December 2001

Personal Data

Provincial Address: #68 La Paz St., Bauan, Batangas Birthdate: January 7, 1982

Birthplace: Bauan, Batangas

Religion: Roman Catholic

Sex: Female

Civil Status: Single

Height: 5’4‘’

Weight: 120 lbs.

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