Duranda Samantha Juliana Davies

Secretary / Personal Assistant with Pakistan Experience

DOB: 14th June 1993 Mobile: 033*-******* Email: adghoh@r.postjobfree.com

Summary: I have 5 years of experience of working with Multinational companies (Automotive manufacturers, Courier & Logistics & Denim Manufacturers). During my career my core strengths have remained relationship management, Logistics, Smooth Calendar maintaining, Head handling the social media page and communication skills.

Have taken initiative and achieved successfully a huge target of sales in a short time through special discount on products offered to customers at my current company, which has never happened in history.

At my previous company I maintained the DHL Facebook page, grabbing customer’s attention by post and pictures, providing knowledge of the service of the company. Attending social media calls since was head handling the social media page of the company

Detail-oriented and highly organized personal assistant well-versed in providing seamless support to C-level executives, as well as independently performing administrative, appointment and travel scheduling, shopping, and event planning responsibilities with effortless efficiency seeks a personal assistant position with a top firm.

Work Experience:

October 2019 -Present: McKinsey & Company

Executive Assistant / Admin Coordinator / Visa Officer

Handling the Directors incoming calls, email, faxes, mails received via courier

Maintain DR’s calendar on regular basis and reminding him/her prior to events and meetings scheduled to attend

Arranging all travel arrangements for DR, Visas, Tickets, Hotel Stay, correspondence etc.

Providing full support to DR and the team linked to him/her.

Booking meeting rooms and arranging refreshments when required

Handling confidential documents assuring complete safety

Maintaining a healthy and professional relationship with all colleagues and being of full support and help whenever needed.

Handling visa’s for all internal colleagues (outgoing) & colleagues travelling from various countries who require a Pakistani visa in hand prior to travel. Following up with the Chamber of Commerce and Industry for the KCCI Recommendation letter. Following up with the PK visa officers on the visa issuance status.

Providing full administration support.

Providing support to facilitate the security & transportation for internal and external colleagues.

Facilitating colleagues in their absence acting as a cover, taking charge of their responsibilities until their return.

Always up for challenges and completing tasks on time when provided, keeping the “To Do” spirit high.

March 2019- Sept 2019: Siddiqsons Limited, Karachi, Pakistan

Personal Assistant to the Director

Handling the Directors incoming calls, email, faxes, mails received via courier

Maintain Director calendar on regular basis and reminding him prior to events and meetings scheduled to attend

Arranging all travel arrangements for Director along with the Senior Management Team. Visas, Tickets, Hotel Stay, correspondence etc.

Providing full support to department

Booking meeting rooms and arranging refreshments when required

Handling confidential documents assuring complete safety

Maintaining a healthy and professional relationship with all colleagues and being of full support and help whenever needed

Always up for challenges and completing tasks on time when provided, keeping the “To Do” spirit high.

Sept 2014 - Jan 2019: DHL Pakistan (Pvt.) Ltd, Karachi, Pakistan

Executive Assistant to the Managing Director and the Senior Management Team

Provide comprehensive administrative and personal support to Managing Director, with scope of responsibility that includes dictation, correspondence, office management, vendor relations, appointment scheduling, travel coordination, and event-planning functions.

Handling the Managing Directors incoming calls, email, faxes, mails received via courier

Responding to queries and calls of customers avoiding unnecessary delay, assuring complete customer satisfaction provided any query resolution.

Maintain Managing Director calendar on regular basis and reminding him prior to events and meetings scheduled to attend

Arranging all travel arrangements for Managing Director along with the Senior Management Team. Visas, Tickets, Hotel Stay, correspondence etc.

Providing full support to department

An active member providing resolutions and pitching in ideas whenever and wherever needed

Booking meeting rooms and arranging refreshments when required

Dealing with payment of clubs, school fees of kids etc.

Handling confidential documents and cash assuring complete safety

Distributing Ramadan and year end giveaways to provided list of VVIP customers

Maintaining a healthy and professional relationship with all colleagues and being of full support and help whenever needed

Maintaining the DHL Facebook page, grabbing customers attention by post and pictures, providing knowledge of the service of the company

Attending social media calls since was head handling the social media page of the company

Always up for challenges and completing tasks on time when provided, keeping the “To Do” spirit high.

Mar 2014 - Sept 2014: Toyota Defence Motors, Karachi, Pakistan

Personal Assistant to the Director, also assisting CEO, MD & Directors of the Group

Carry out research and general administration as required by the CEO and Directors of the group, which includes Screening telephone calls, enquiries and requests, and handling them when appropriate (external office phone line is managed by the Operator)

Welcoming the CEO’s and Directors guests; Liaising with clients, suppliers, advisors, shareholders, intercompany directors and other staff;

Ensuring CEO’s and Directors sign off of financial presentations and management accounts prior to submission to the Board of Directors

Organizing and maintaining the CEO’s and Directors diary and making appointments

Dealing with correspondence, writing emails/letters and corporate documentations, taking dictation, typing.

Organizing and attending meetings, Processing CEO’s and Directors business expenses and other administrative items. and arranging business trips (including flights and accommodations), ensuring the CEO’s and Directors is well-prepared for meetings/business trips, preparing meeting agendas;

Dealing with the CEO’s and Directors incoming email, faxes and post delegating work to managers as relevant to each staff members TOR;

Devising and maintaining office systems, including data management, filing, etc.;

Overseeing office management ensuring the CEO’s and Directors high standards are maintained;

Dealing with CEO’s and Directors personal matters including holidays, flights, banking, family, housing and other private matters;

Handling the Managing Directors incoming calls, email, faxes, mails received via courier

Jul 2012 - Nov 2012: Fulcrum Pvt. Ltd (with M/s. Silkbank Limited), Karachi, Pakistan

Phone Banking Officer (Part time)

Complete classes and training courses (the policies of their bank, the computer software to be used for transactions and the proper ways to handle customers over the phone)

Handle services that concern customers

Handle inquiries and concerns in order to eliminate the need for clients to travel to the bank in person. The types of issues they deal with usually concern customer deposits, withdrawals, transactions, problem solving or evaluating customers' eligibility and financial need for loans and grants.

To get familiarized with the policies and services of a bank in order to answer questions and offer these options as solutions.

Work with customers over the phone, but find solutions through bank computer software applications as well.

Education:

2019 University of Karachi, Pakistan

Bachelor of Commerce Part 1 - (Presently studying)

2011 Army Public College (Board of Intermediate & Secondary Education) Karachi, Pakistan

Higher School Certificate (Commerce)

2009 St. Patrick’s Girls School (Board of Secondary Education) Karachi, Pakistan

SSC Matriculation (Commerce)

Other details:

Address Iqbal Manzil, 4th Floor, Flat No 12, Opp Crispo, Bakery, Mansfield Street, Saddar, Karachi, Pakistan

Date of Birth 14-Jun-1993

Marital Status Single

Nationality Pakistani

CNIC No 42301-8957652-2

Mobile +92-336-*******; +92-321-*******

Email adghoh@r.postjobfree.com

Technical Proficiencies: Microsoft Office. Fluent in English.

Specialized Skills: Pro-active, Organization and Time Management, Written and Verbal Communication, Accuracy, Attention to Detail, Knowledge of Relevant Software, Tact and Discretion.

Achievements:

Short Course on Boot start Vista and Office 2007 from Aptech Worldwide, Karachi

(1 Jan 2014)

Brand Presenter, Thai Airways International Public Company Limited

(1 Jan 2013 – 01 Jan 2014) 1st Runner up of the Thai Face of the Season Contest (9-10 Nov 2012)

IELTS Academic Exams from British Council on 17 Nov 2011 - overall band score of 6.5

36 Hours course on Public Speaking – TCS Hyde Park Juniors (July-Aug 2008)

Other Interests:

Travelling

Fund Raising

Dancing. Involved in Theatre Plays, where I volunteer as a lead dancer, have performed plays in Karachi-Pakistan and Dubai, UAE. I have been involved for two years and very much enjoys the teamwork and leadership aspect.

CORE QUALIFICATIONS

Able to process sensitive data and handle all correspondence and dictation with uncompromised integrity and confidentiality.

Can easily build rapport with clients, vendors, and project stakeholders both in person and in writing.

Always maintains a positive and consummately professional demeanor, with ability to instill the trust and engagement of others.

Administrative Skills. (Administrative, Appointments, Correspondence, Errands, Events, Filing, Maintaining Schedules, Research, Taking Dictation, Taking Messages, Taking Notes, Travel Arrangements, Travel Planning)

Communications Skills. (Answer Phone, Communication, Email, Greeting Visitors, Handling Inquiries, Networking, Screening Calls, Verbal Communications, Written Communications)

Financial Skills. (Purchasing, Sourcing, Shopping)

Technology Skills. (Computer (PC, Gadgets, tablet), Database Management, Microsoft Office, Presentation Preparation, Reports, Word Processing)

Personal Mastery Skills. (Confidentiality, Diplomatic, Discretion, Flexibility, Interpersonal, Multitasking, Organization, Positive Attitude, Problem Solving, Professional Demeanor, Self-Motivated, Team Player, Time Management, Work Independently)

REFERENCES

1.Sean Samson, Import Manager, Karam Ceramics Limited,

Cell: +92-300-*******

Email: adghoh@r.postjobfree.com

2.(Additional can be provided upon request)

COVER LETTER

August 6, 2019

To whom it may concern:

Dear Sir:

Upon learning of your need for a Secretary / Personal Assistant, I felt compelled to submit my resume for your review. I understand you are an extremely busy professional and I believe I can help you take care of your daily tasks to improve efficiency. I am currently pursuing my graduation degree in Commerce, I possess the skills needed to provide top-notch assistance for you.

I have a variety of relevant skills as a personal assistant and have five years of experience in a similar role. I am able to take notes and dictation, take care of scheduling and daily time management needs, handle financial matters, run errands and make travel arrangements including airline and hotel reservations for business trips. I am extremely organized, efficient and I am able to respond well to direction.

As a personal assistant, I am loyal to my employer. I utilize discretion and maintain confidentiality. I am very professional in appearance and demeanor.

I know I could be of great help to you as your new personal assistant. I would like to meet in person soon for an interview so we can determine if I’m a good fit. Please call me on my cell.

Sincerely,

Duranda S.J. Davies

+92-336-*******

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