Front Office Service Representative

Lexmar S. Enayo

Address: Rm. *** Obaidalla Bldg., Muraqqabat St., Deira, Dubai

Mobile No. : +971-**-***-****

E-mail: ******.*******@*****.***

Career Objective

Outgoing Collection Officer with excellent personality and 7 years of hospitality industry background experience. Seeking to leverage my technical and professional expertise to grow in the new role.

Work Experiences

COLLECTON OFFICER

First Solutions Management Services (October 2019 – July 2020)

Tariq Bin Zayed Road, Oud Metha, Dubai, UAE

Duties and Responsibilities:

Attempts to locate and contact clients over the phone, in order to discuss to them about their debts.

Negotiate payment plans and payment schedules that suit the customer’s’ current financial situation.

Advises customers on their various payment options.

Ensures that all customers’ files and records are updated, recording times and dates, that contact has been made and noting information that customers have received about their debt.

Prepares statements to be given to credit departments and banks when customers fail to meet their payment agreements or when no payment agreement can be made.

Writes letters to customers to inform them of their debts. Also, writes letters to credit agencies, insurance companies, lawyers, and customers’ employers to collect debt without the customer’s aid when customers fail to meet their payment obligations and fail to make payment agreements.

GUEST SERVICE CENTER SUPERVISOR

Movenpick Hotel Apartments Downtown Dubai (October 2018 –August 2019)

Al Ohood Street, Downtown, Dubai, UAE

Duties and Responsibilities:

To be fully aware of and adhere to health and safety, fire and bomb threat SOP.

Trains new joiners in performing their duties and responsibilities and ensures that they adhere to the company’s SOPs religiously.

Ensures that all records of calls are kept systematically for reference and back up.

Ensures that the directory information is updated on the front office software at all times.

Ensures that all complaints and incidents are logged in the Complaint Management System for immediate action.

Ensures that all staff members in the department are briefed regarding important updates on a daily basis.

Performs administrative duties e.g. Night Reports, Payrolls, Attendance, Annual Vacation Leaves and stationary orders.

GUEST SERVICE CENTER AGENT

Movenpick Hotel Jumeirah Beach Residence (September 2012 –October 2018)

The Walk, Jumeirah Beach Residence, Dubai, UAE

Duties and Responsibilities:

Answers incoming calls and places outgoing calls.

Directs call to guest rooms, staff, or departments through the switchboard.

Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and performs wake-up call services.

Provides information about hotel services to guests.

To be fully aware of and adhere of health and safety, fire and bomb threat SOP.

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance Philippines (February 2011 – June 2012)

Shaw Pavilion Mall, EDSA Central, Mandaluyong City, Philippines.

Duties and Responsibilities:

Provides support and superior services for customers with technical queries via phones, emails and faxes.

Responsible for giving excellent customer satisfaction and maintaining good image of the company.

Enters data calls received and maintains systematic filling of documents.

Latest Trainings:

Certified First Aid Responder, November 2018

Basic Fire Safety Training November 2018

Qualifications

•Excellent written and verbal communication skills.

•Excellent computer skills concerning MS Office Package.

•Knowledgeable in Paytrax, PROTEL, SMILE 3 System and Future Log.

•Hardworking and flexible; adapts easily to change of environment and work schedule.

•Personable with positive attitude; interface well with guests and colleagues.

•Has initiative with a sense of urgency and can work under extreme pressure.

•Strong ability to effectively multi-task in a fast-paced work environment.

Personal Data

Age: 31 Years Old Height: 5’8”

Date of Birth: 2 January 1989 Civil Status: Married

Gender: Male Place of Birth: Iligan City, Philippines

Nationality: Filipino

Educational Attainment

College Graduate: Bachelor of Science in Nursing

Philippine Rehabilitation Institute 2006-2010

Banawe, Quezon City, Philippines

Elementary and Secondary: La Salle Academy

Iligan City, Philippines

Personal Data

Age:

31 years old

Date of Birth:

2 January 1989

Place of Birth:

Iligan City, Philippines

Gender: Male

Height: 5’8”

Civil Status: Married

Nationality: Filipino

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