Customer Service Assistant
Resume:
Seattle
*********.*****@*****.***
GITASHREE DAYANENI
A professional with experience in training, instructional designing, education, technical writing, banking, liaising and customer service.
SKILLS & ABILITIES
Proficient with Microsoft office suite products
Proficient knowledge of Articulate 360
Excellent customer service skills
Client/vendor management
Organized and detail oriented with documentation and learning material
Prioritization - over learning material, preferred learning styles, resources, budget and time when planning a training program
Technical writing
Writing and editing
Quick learner
Multilingual and can speak fluently in English, Hindi, Assamese and Bengali
EXPERIENCE
SPEAKER, ZEN3 INFOSOLUTIONS, REDMOND, WA
July 2020
Actively contributing to a paid, speech data collection project for a global company by Zen3.
Interacted with people from different age groups and countries on task-based topics.
SCRIPT EDITOR (REMOTE) TRICOLORINDIA SCHAUSPIEL, GURGAON, INDIA
May 2019 -February 2020
Created, edited scripts for the various shows
Liaised with subject matter experts to fact check historical events and work on each show’s content.
VOLUNTEER, JETUKA, SEATTLE, WA
2017- 2019
Planned and coordinated with different venues and vendors, caterers and members to organize different cultural events, scheduled practice sessions in multiple locations.
Mobilized and coordinated with volunteers to organize the six major events for the organization.
Planned the budget for the events
TEACHING ASSISTANT, ENGLISH AND FOREIGN LANGUAGES UNIVERSITY, INDIA
2009-2011
Facilitated English listening, speaking, reading and writing classes for exchange students from different Central Asian and Asia Pacific countries
Delivered Business English classes for various financial institutions by employing the strategies of instructional designing
MANAGER TRAINING, LEARNING AND DEVELOPMENT, HSBC, INDIA,
2006-2009
•Delivered new hire orientation training programs around communication and prepared learners to perform job functions within pre-determined quality standards.
•Facilitated train-the-trainer programs by designing instructional content and methods by keeping adult learning and instructional design principles in mind
•Performed gap analysis in the existing training modules to design more effective programs and material Coordinate with various departments across HSBC for different training programs
FACILITATOR LINGUISTICS, MINDSPEED INDIA
2005-06
•Provided tailored training programs around communication to clients – Major clients include Hewlett Packard, Affiliated Computer Service, Microland, JP Morgan, Progeon and Deutsche Bank
•Monitored and evaluated training programs as part of the Quality Team
EDUCATION
M.Phil. Teaching of English as a Second language, English and foreign Languages University, India, 2011
M. A. Teaching of English as a Second language (TESL), Central Institute of English and Foreign Languages (CIEFL), India, 2005
B.Ed. (English and Social Studies) Dibrugarh University. India, 2003
B. A. (English Literature) NE Hill University, India, 2002
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