Manager Office
Resume:
MARIA HICKS
St. Charles, IL *****
*.*********@*****.***
Professional Profile:
Highly dependable, motivated, and personable professional seeking an Office Manager career opportunity in which I can utilize my skills and abilities to add value to a company. Thrives in a fast-paced environment and maintains excellent work ethics. Enthusiastic personality and excels at keeping a friendly and calm composure with clients, customers, and team members even in challenging environments.
Core Skills & Strengths:
Strong Work Ethic
Exceptional Customer Service
Critical Thinker
Billing & Bookkeeping
Communication Skills
Administration & Management
Financial Management
Training & Mentorship
License Verification
Organization & Scheduling
Problem Solver
Computer Proficient
Professional Experience:
Mensah Medical LLC
Project Manager 05/2013 – 05/2020
Managed a Specialized Medical office
Kept staff files as they were hired or left company
Verified that all Physician and Nursing licenses were current
Oversaw scheduling of patients and Doctors’ speaking engagements
Coached staff in the use and capabilities of new software
Acted as assistant to company CEO
Sent medical records, analyzed reports, and verified payrolls
Analyzed and repaired any IT issues in the office if possible
Ordered all office supplies as needed
Travelled to outreach locations monthly to help run a quality clinic for patients
Created financial reports for Outreach Clinics
Adhered to all HIPPA rules and regulations
Hicks Bookkeeping & Tax Service
Self-Employed 01/2006 – Present
Handled bookkeeping for small businesses
Accounts receivable, accounts payable, payroll, and all quarterly payroll tax returns
Prepared individual income tax returns
H&R Block Tax and Business Services
Office Manager 06/2007 – 05/2008
Composed letters, mailings, and newsletters to businesses and individual clients
Completed monthly billing of client accounts on a timely basis
Verified accounts receivable and corrected billing and payment errors from the previous year
Maintained accounts payable for offices
Ensured that all supply, research, contract, and licensing needs were correct and up to date
Hired, trained, and managed administrative staff for two offices
Ensured that all equipment and facility maintenance were performed regularly
Performed computer troubleshooting and maintenance for both offices
Health Research Institute
Human Resources/Project Manager 05/2005 – 05/2007
Supervised first impression tea for a medical research facility
Trained staff, scheduled patient appointments, and filled prescription orders
Ensured accuracy of client billing
Compiled daily billing reports for bookkeeper
Solved patient problems and complaints
Maintained accurate employment files
Prepared daily and monthly administrative reports
Analyzed and compared new medical and payroll software, telephone technology, and security systems
Education & Training: Software Proficiencies:
H&R Block Training
Internal Revenue Service – Enrolled Agent
Federal and State Personnel Law Seminar
St. Charles High School
High School Diploma
Microsoft Office Suite
Industry specific software applications such as Elation, Practice Fusion, Chase POS, Network Solutions, Compulink and more
Intermediate QuickBooks skills
H&R Block TPS
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