Operation manager

Curriculum Vitae

Phone: +966-*********

Date of Birth: 16.05.1988

Mobile: +966*********

A result oriented professional with Eight + years experience in Restaurant Management Expertise in handling a diverse range of operation like Restaurants operations entailing Training, Ordering & Scheduling, budgeting & implementing effective control measures to reduce running cost of unit. Expertise in people development by designing & implementing Training Programs for bringing keen customer focus, high energy level

& team spirit among the employees.

Multiple Restaurant

Inventory & Cash management

Daily / weekly / Monthly Reports generation

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Mubarak khan

E-Mail: *********************@*****.***

Permanent Address : C-75, Cbri colony shanti nagar roorkee,Uttrakhand (India)

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SYNOPSIS

Expertise in identification of potential-markets & launching new outlets. Rich experience in Interpersonal & inter-departmental liaison. Possess problem-solving skill with ability to work in multi-cultural environment.

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CORE COMPETENCIES

Team Management

Budget, P&L

Client Management

Vendor Management

Site / Kitchen audits

Pilferage & Theft Control

Staff Training & Development

Food Service & Quality control

Leadership & Team building

Handling customer complaints

Staff selection / recruitment / Orientation

Sales / Brand promotion

Cost Control

Site profitability

New Restaurant / Café mobilization

SOP / HSEQ guidelines implementation

Food Safety / Workplace Safety

Staff Meetings / Client Meetings

Reward & Recognition

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ORGANISATIONAL EXPERIENCE

Company: Albaik Food system,KSA

Period:13

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November 2015 to Till date

Designation:Multi -unit manager/Regional Operation consultant Current Location:Eastern province of KSA & Bahrain region. Job Description:Key Responsibilities

Handling all pre-opening activities of restaurants in the region (Competition count, Traffic count, sales forecasting etc.)

Reviewing monthly P&L result on the regional restaurant and planning to achieve the company’s targeted results through action plans.

Conduct Daily field visits and monthly audits to ensure all standards related to food safety, quality and service are maintained in regional restaurants.

Implementing procedures, control for maintaining quality & hygiene quality standards for streamlining processes and generating cost savings in operations. Identifying Bottle necks and eliminating barriers of service especially during peak operational hours. Also monitoring the work flow for better operation every time. Ensuring policies and procedures are adhered and complied with including security & cash control in regional restaurants

Training licensee restaurant’s management team.

Monitoring base food cost, operating cost, maintenance cost & controlling expenses to agreed budgets. Control of variable cost and labor cost in order to maximize profit. Daily monitoring and communication of store sales to budget. Efficient in achieving or exceeding sales and profit budgets. Ensuring all regional restaurants are always prepared as per ISO guidelines. Company:Pizza Hut(Devyani international Limited)

Period:1st June 2014 to 30th July 2015

Designation:Joined as a Restaurant manager

Location:Dehradun (India)

Job Description:Key Responsibilities

Managing HR, Induction, Staffing, Recruitment, Training, coaching and counseling. Handling operational functions like pre-shifts staff briefings, creating duty roster, shift management. Imparting appropriate training on Food preparation, Service Excellence and Teamwork to restaurant . Monitoring the effectiveness of training by conducting test on station observation checklists. Imparting appropriate trainings on food safety & how to have a check on the same Creating monthly planner of each team member to ensure everyone is trained on each station. Conducting special training classes on the launch of new product and getting them ready for the same.

Conducting training classes for enhancing service skills of team members & subordinates. Ensuring high quality services is being rendered, resulting in optimum resource utilization for maximum service quality.

Organizing sales promotion activities to build-up strong Customer Relationship with the existing clients & introducing them to prospective customer to tap/ explore greater market/ business volumes.

Ensuring maximum customer satisfaction by closely interacting with in-house & potential guests to understand their requirements & customizing products & services with optimum resource utilization.

Strategizing policies & procedures in the operating systems to achieve greater Customer Service. Monitoring & analyzing Mystery Shopper Reports.

Company: Dominos pizza(Jubilant food works Limited) Period :13th June 2012 to 30th June 2014

EDUCATIONAL QUALIFICATION

Professional Qualification

Career Highlights

Designation:Joined as a management trainee and reached Restaurant manager level Location: Central region (India)

Job Description: Key Responsibilities

Ordering Daily food and non-food items.

Managing daily restaurant inventory of Restaurant

Imparting appropriate training on Food preparation, Service Excellence and Teamwork to restaurant. Preparing weekly P&L report of the restaurant

Scheduling Team members as per restaurant needs.

Training new team members on station.

Managing Local store marketing for restaurant.

Maintaining all records related to utilities and vendors Maintaining cleaning & Hygiene in the restaurant.

Maintaining customer relationship.

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Bachelors in Hospitality & Hotel restaurant administration from IHM Bhopal. ( 2009-2012 Batch )

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Successfully completed SERVE SAFE course under Virginia Tech University (USA). Successfully completed Cost control manager course under Virginia Tech University (USA). Successfully completed Human Resource management course under Virginia Tech University (USA). Successfully completed Human Resource management & Supervision course under Virginia Tech University (USA). Successfully completed Multi–unit leadership by Jim Sullivan program. Successfully completed Quality management system by Aquat food industries(KSA). Completed ISO 22000:2018 training (Certificate yet to receive).

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Experience of Handling HAJ operations of Albaik restaurants in mina locations. Successfully Handled HAJ hackathon event in Jeddah (2018) Chosen for handling 1

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100% licensee of Albaik food system in Eastern province of Saudi Arabia. Chosen for handling 1

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International Albaik project outside kingdom (Bahrain region)

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